南开大学22秋学期《客房部运营与管理（一）（二）（EI双语）》在线作业三

奥鹏教育南开大学平时作业

22秋学期（高起本1709-1803、全层次1809-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业-00003

用于垃圾房,停车场等处冲洗的清洁工具是 ( )
A:吸尘器
B:打蜡机
C:高压喷水机
D:吸水机
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饭店大厅客用卫生间的清洁工作通常是由以下哪个岗位的员工完成的( )
A:公共卫生间
B:客房服务员
C:洗衣场
D:客服人员
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Maximum quantity means( )
A:The greatest number of purchase units that should be in guest room at any given time
B:The greatest number of purchase units that should be in stock at any given time
C:The greatest number of purchase units that should be in guest room at a certain time
D:The greatest number of purchase units that should be in stock room at a certain time
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Which type of keys can open single guestroom and in some cases also provide access to locked area such as the pool or gymnasium. ( )
A:Emergency keys
B:Master keys
C:Storerooms keys
D:Guest rooms key
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对客房进行检查时,通常采用 ( ) 的方法看客房处是否有灰尘。
A:看
B:摸
C:试
D:嗅
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Hotel OPLs use more( )to enhance the detergent's cleaning power.
A:Acidic
B:All purpose cleaner
C:Softer
D:Alkali
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木制地板使用地面抛光剂时,最好使用( ).
A:水性抛光剂
B:油性抛光剂
C:水基性抛光剂
D:溶剂性抛光剂
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Maximum quantity means ( )
A:The greatest number of purchase units that should be in guest room at any given time.
B:The greatest number of purchase units that should be in stock at any given time.
C:The greatest number of purchase units that should be in guest room at a certain time.
D:The greatest number of purchase units that should be in stock room at a certain time.
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客房部发生工作事故为主要原因是( )
A:劳动密集型部门
B:人员多
C:体力工作与设备
D:年龄多样,不易管理
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下列哪些地点客用印刷品在客房停留时间最短( )
A:信纸与信封
B:明信片
C:电传电报单
D:当日停水/停电单
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Which type of keys can open all doors in the property including those that are double locked. ( )
A:Emergency keys
B:Master keys
C:Storerooms keys
D:Guest rooms key
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若客人将房间钥匙留在房门上,服务员应( ) .
A:敲门提醒客人
B:取出后自己随身携带
C:取出后服务台保管
D:通知总台
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Communication between housekeeping and engineering should be efficient so that most( )repairs can be handled while the room attendant is cleaning the guest room.
A:Major
B:Minor
C:Important
D:Efficient
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( )是布件织物的质量标志之一。
A:颜色质量
B:耐洗次数
C:规格尺寸
D:厚薄程度
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在擦拭和检查卫生间,卧室的设备用品的路线上,应采用( )客房清扫法进行。
A:从上到下
B:从里到外
C:环形清理
D:先卧室后卫生间
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Some examples of Guest Loan Items including ( )
A:iron and ironing board
B:electric razor
C:power adapter
D:hair dryer
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As a housekeeping room attendant, how do you make the room cleaning easier.( )
A:By checking equipment for faults before use
B:By using the right cleaning equipment for each cleaning task
C:By using equipment as it was intended to be used
D:By following cleaning procedures
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How to clean a stayover when the guest is not in the room.( )
A:Never leave the room unattended with the door open
B:Don’t touch personal items
C:Don’t throw anything way that is not in a bin
D:Change bed linen according to hotel procedures and standards
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公共区域清洁卫生的特点包括()
A:人员流量大，清洁工作不太方便
B:涉及范围广，造成影响大
C:项目繁杂，专业、技术性强
D:擦洗拖抹等基本劳动，没有专业要求
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How to reduce guest theft ( )
A:Keep count of number of towels placed in the room and record any extra towels requested by guest
B:Housekeeping attendant to keep count of room inventory and report missing items immediately
C:Have hotel logo items available for purchase.
D:D. Us奥鹏教育南开大学平时作业e minimal number of monogrammed items to prevent guests who are looking for hotel souvenirs to take.
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Most hotels will have in place procedures for cleaning guestrooms. In general terms ( )
A:Strip and remake the bed
B:Clean the rest of the bedroom
C:Clean the kitchen
D:Clean the bathroom
E:Vacuum the floor
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Some examples of guest supplies including ( )
A:soap
B:shampoo
C:cotton buds
D:sewing kit
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Who are allowed in a guestroom. ( )
A:The guest (s)
B:The visitors of guest(s)
C:On-duty employees who are performing their jobs in the authorized area
D:Hotel AM
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What chemicals do you use for cleaning? ( )
A:Detergent
B:Abrasive cleaners
C:Disinfectants
D:Sanitizers
E:Solvents
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How should you store your equipment ( )
A:In the same place each time
B:According to manufacturer instructions
C:Neatly and safely
D:Out of the way
E:Similar item together
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In houdekeeping department, what item can be recycled. ( )
A:Water
B:Plastic
C:Aluminum
D:Paper/cardboard
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客房的浴用织物包括( )
A:浴巾
B:地巾
C:方巾
D:条巾
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Brushing can remove ( )from fabrics. ( )
A:Dust
B:Particles
C:Soil
D:Water
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Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )
A:Cleaning cart
B:Spray window and glass cleaner
C:Bowl brush
D:Dusting solution
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Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )
A:Prevent damage to the equipment
B:Prevent damage to the surface being cleaned
C:Extend the life of the item
D:Reduce risk of personal injury
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部分酒店客房部安排2个客房服务员一起工作,可以完成36—40间房的工作量。
A:对
B:错
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客房服务员进入客房做卫生清洁时,应将房间门半掩。
A:对
B:错
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上浆粉主要用于洗涤客衣时使用.
A:对
B:错
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洗涤剂其实是一个广义的词语,它包括很多种去污剂。
A:对
B:错
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One of the most common complaints about the cleaning standard of a guest room relates to the bathroom.
A:对
B:错
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服务员做清洁工作时带胶皮手套的主要原因之一是为了保护自身健康。
A:对
B:错
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Support center means a hotel department which generate revenue, but rather exists as a support to the revenue centers.(HSKP; Purchasing; Accounting)
A:对
B:错
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A variety of pests make their way into a guestroom. The location of the hotel is likely to influence the types of pests you encounter. Whatever the pest, it must be removed immediately.
A:对
B:错
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客房部属于非创收部门,客房部经理为实现既定的盈利目标所承担的主要责任就是控制本部门的开支。
A:对
B:错
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OOS房内所出现的问题一般来说要相对较长的时间来修复,如地毯被烫坏出现明显的破损。
A:对
B:错
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Chemicals are dangerous substances that can pose major occupational health and safety risks if not handled correctly.
A:对
B:错
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服务员打扫卫生时要检查灯具是否有毛病并将灯打开直到清理完毕。
A:对
B:错
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Depending on the standard of hotel, commonly a departure or check—out room may take 20 minutes whereas a stayover room may take 10 minutes.
A:对
B:错
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Stolen or lost keys create security and safety problems for hotels especially if the key lost is of a master key level.
A:对
B:错
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客房里的各种灯具和照明用具是由工程部来负责维修的。
A:对
B:错
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While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.
A:对
B:错
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Cleaning schedule is not a list of cleaning tasks to be completed and frequency.
A:对
B:错
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客房的清扫顺序是VIP房,挂有“请清理房间”的房,住客房,走客房,空房。
A:对
B:错
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Productivity standards determine the acceptable quantity of work to be done in housekeeping department.
A:对
B:错
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客房部的各种机器设备的日常维护保养与维修支出是仅次于劳务开支的第二大成本开支。
A:对
B:错
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