南开大学22秋学期《客房部运营与管理（一）（二）（EI双语）》在线作业二

奥鹏教育南开大学平时作业

22秋学期（高起本1709-1803、全层次1809-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业-00002

水洗过程中,布件上最难去除的污垢是( )
A:碱溶性污垢
B:溶剂性污垢
C:酸溶性污垢
D:水溶性污垢
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下列哪些地点客用印刷品在客房停留时间最短( )
A:信纸与信封
B:明信片
C:电传电报单
D:当日停水/停电单
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The room status report sometimes called ( )
A:Room status list
B:Room status sheet
C:Housekeeping status report
D:Housekeeping奥鹏教育南开大学平时作业 report
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( )能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的。
A:钙
B:铁
C:镁
D:磷
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下列岗位不受客房部日常业务量影响的为( )
A:楼层服务员
B:日班主管
C:办公室职员
D:以上全不对
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( )indicate how often items on inventory lists are to be cleaned or maintained.
A:Recycled Inventory list
B:Frequency schedules
C:Job list
D:Non- of them
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清洁剂去污效果的好坏主要取决于它的( )的含量和质量.
A:酸性物质
B:芳香剂
C:表面活性剂
D:过氧化物
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提起重物主要是以身体的部位是( )
A:背
B:腿
C:臂膀
D:腰
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公共洗手间的全面清洗工作常在( )进行?
A:早上
B:中午
C:下午
D:夜间
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空气清新剂又称( ),用于消除室内清洁剂的气味。
A:消毒剂
B:除臭剂
C:去污剂
D:洁厕剂
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客房部如果安排2人清洁房间,那么清洁房间数量约为( )
A:25-30
B:30-35
C:35-40
D:20-25
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Material safety data sheets are offered by( )
A:The factory
B:The shopping which to purchase
C:The supplier
D:Non of the above
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Maximum quantity means( )
A:The greatest number of purchase units that should be in guest room at any given time
B:The greatest number of purchase units that should be in stock at any given time
C:The greatest number of purchase units that should be in guest room at a certain time
D:The greatest number of purchase units that should be in stock room at a certain time
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要清除顽固水渍使用的清洁剂是 ( )
A:硫酸钠
B:草酸
C:醋酸
D:柠檬酸
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客房部发生工作事故为主要原因是( )
A:劳动密集型部门
B:人员多
C:体力工作与设备
D:年龄多样,不易管理
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What chemicals do you need to clean rooms( )
A:All purpose cleaner
B:Glass cleaner
C:Disinfectant/abrasive cleaner
D:freshener
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多数客房部负责清洁的区域包括()
A:客房
B:走廊
C:公共区域，如大堂和公共盥洗间
D:游泳区与庭院区
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As a housekeeping room attendant, how do you make the room cleaning easier.( )
A:By checking equipment for faults before use
B:By using the right cleaning equipment for each cleaning task
C:By using equipment as it was intended to be used
D:By following cleaning procedures
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How do you handle syringes. ( )
A:Put on protective gloves
B:Pick up the item with a dust pan and brush or tongs
C:Give it to your supervisor
D:Bring the container to the syringe, not the syringe to the container
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Non-Inventories include ( )
A:Soap
B:Comb
C:Bath powder
D:Shampoo
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How to clean a stayover when the guest is not in the room.( )
A:Never leave the room unattended with the door open
B:Don’t touch personal items
C:Don’t throw anything way that is not in a bin
D:Change bed linen according to hotel procedures and standards
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Most hotels will have in place procedures for cleaning guestrooms. In general terms ( )
A:Strip and remake the bed
B:Clean the rest of the bedroom
C:Clean the kitchen
D:Clean the bathroom
E:Vacuum the floor
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客房部日常使用的小型设备包括()
A:摸布
B:扫把和拖把
C:清洁提桶
D:橡皮手套
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哪几项属于客房部的工作质量标准 ()
A:镜子清洁是否无水渍，无污渍，无皂垢
B:地毯吸尘是否到位，无垃圾，碎纸屑，头发等残留
C:员工工服无破损，干净无污渍
D:床单铺得是否挺阔，中线居中，三层床单无破损
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酒店公卫的日常保养工作包括()
A:盆景的保养
B:烟灰筒的保养
C:壁画、壁灯灯罩及各种装饰物的保养
D:客房地毯清洁与保养
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What factors affect cleaning standards and services offered. ( )
A:Star rating
B:Star skill levels
C:Polices and procedures
D:Target markets
E:Hotel locations
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酒店客房部安排2个客房服务员一起工作,这样做的优点包括哪些?
A:提升员工人身安全度
B:互相学习
C:互相监督
D:减少员工偷窃行为
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How to reduce employee Theft. ( )
A:Management must set standards and act as role model
B:Employee handbook should spell out the consequences of steeling hotel property
C:Rules must be enforced
D:Screen all applicants before making job offer. This includes background check for any criminal conviction
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Brushing can remove ( )from fabrics. ( )
A:Dust
B:Particles
C:Soil
D:Water
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In housekeeping department, what types of keys do they commonly use ( )
A:Emergency keys
B:Master keys
C:Storerooms keys
D:Guest rooms key
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Mitering gives a smooth, professional finish and holds sheets and blankets firmly in place.
A:对
B:错
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OOO(out of order)房是房间内出现一些小的问题而暂时不可租给客人的房间房态。
A:对
B:错
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客房部的清洁区域都在饭店建筑物内部。
A:对
B:错
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Cleaning upholstery is not a cleaning tasks that housekeeping may perform in dining room
A:对
B:错
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An acid detergent is used to remove certain stains such as lime build up in toilets. Acid detergents can be very harmful (they are corrosive) if used incorrectly.
A:对
B:错
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只有在客人入住率较低的时候,饭店的各类经营设施才能创造更多经济效益。
A:对
B:错
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地毯的清洁方法有很多种,从简单的吸尘到冷水或者热水抽洗。
A:对
B:错
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In most hotels, the front office department generates more revenue than any other area in the hotel.
A:对
B:错
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饭店应该培训员工在火灾发生时一定要与义务消防员正确指挥客人疏散,沿着正确的路径采用正确的姿势有秩序地逃生。
A:对
B:错
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Revenue Center means a hotel department or division which sells products or services to guests, and thereby generates revenue for the property.(F/O; F Sales)
A:对
B:错
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Check-out means the guest has settled his/her account, returned the room keys, and left the hotel.
A:对
B:错
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客房服务员在走廊或过道上迎面遇到宾客时,要主动站到一旁,为宾客让道。
A:对
B:错
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地毯宜频繁清洗,选择好设备工具和清洁剂,采用正确有效的方法。
A:对
B:错
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洗涤剂其实是一个广义的词语,它包括很多种去污剂。
A:对
B:错
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Briefing is a short informal meeting when important information about the day’s event is passed on to room attendants.
A:对
B:错
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弹性地面有可能是沥青地面,也有可能是橡胶地面。
A:对
B:错
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While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.
A:对
B:错
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Room attendant should clean and dry the tub and shower area with toilet cleaner.
A:对
B:错
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经济型饭店提供必要的住宿设施,而非不必要的高档次居住设施。
A:对
B:错
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客房部一般来说平日要有5个标准量的织物来维系日常运作,即要有5套同规模与同品种的织物用品来维持客房部每天的运营。
A:对
B:错
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