南开大学22秋学期《客房部运营与管理（一）（二）（EI双语）》在线作业一

奥鹏教育南开大学平时作业

22秋学期（高起本1709-1803、全层次1809-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业-00001

Teams of two people are usually assigned( ) rooms
A:20—25 rooms
B:25—30 rooms
C:30—35 rooms
D:35—40 rooms
正确答案获取微信：424329

Which type of keys can open more than one guestroom but double locked. ( )
A:Emergency keys
B:Master keys
C:Storerooms keys
D:Guest rooms key
正确答案获取微信：424329

服务员在清扫房间时应将钥匙 ( )
A:放工作车里
B:随身携带
C:暂放在行李柜上
D:插在门锁上
正确答案获取微信：424329

可循环使用物品的计量单位是 ( )
A:最大或最小储存量
B:标准量
C:最大使用&最小使用量
D:全错
正确答案获取微信：424329

Hotel OPLs use more( )to enhance the detergent's cleaning power.
A:Acidic
B:All purpose cleaner
C:Softer
D:Alkali
正确答案获取微信：424329

Unsealed wood is a kind of the ( )surface
A:Porous
B:Semi-porous
C:Nonporous
D:Non of the above
正确答案获取微信：424329

下列哪种不属于高档饭店客房借用物品( )
A:热水瓶
B:冰桶
C:麻将牌与桥牌
D:儿童床
正确答案获取微信：424329

酒店洗衣房的洗涤设备要求员工对多达( )种洗涤过程进行选择。
A:10
B:9
C:8
D:7
正确答案获取微信：424329

Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as ( )
A:Accounting department
B:Housekeeping department
C:F&B department
D:Human resources department
正确答案获取微信：424329

下列什么不属于客房部经理的直接职责( )
A:内部预算
B:制订客房部工作计划
C:职业教育与培训
D:处理投诉
正确答案获取微信：424329

检查客房时,应从( )开始循序进行,从上到下、从里到外,以防止遗漏。
A:天花板
B:地面
C:窗帘
D:房门
正确答案获奥鹏教育南开大学平时作业取微信：424329

如有访客探访住店客人而客人不在,服务员应有礼貌劝其到( )等候.
A:客房
B:公共场所
C:楼面服务台
D:办公室
正确答案获取微信：424329

清洁大面积的地毯使用( )吸尘器最佳.
A:吸力式
B:直立式
C:混合式
D:都不是
正确答案获取微信：424329

在清洁住客房时,一般应按照( )顺序清洁。
A:与清洁走客房相同
B:先卫生间后卧室
C:与清洁空房相同
D:先卧室后卫生间
正确答案获取微信：424329

( )属于饭店的免费服务。
A:Wake Up Call
B:Room Service
C:Laundry Service
D:Express Service
正确答案获取微信：424329

In housekeeping department, personal protective clothing includes.( )
A:Gloves
B:Face mask
C:Goggles
D:Dusters
正确答案获取微信：424329

客房服务员在清洁客房的时候他所使用的万能钥匙绝对不可以( )
A:放在清洁车上
B:放在清洁蓝内
C:挂在脖子上
D:系在腰上
正确答案获取微信：424329

How to clean a stayover when the guest is not in the room.( )
A:Never leave the room unattended with the door open
B:Don’t touch personal items
C:Don’t throw anything way that is not in a bin
D:Change bed linen according to hotel procedures and standards
正确答案获取微信：424329

客房部中不受饭店开房率水平的变化与影响的岗位包括 ()
A:客房部经理
B:楼层客房服务员
C:日班主管
D:日班办公室职员
正确答案获取微信：424329

酒店客房部安排2个客房服务员一起工作,这样做的优点包括哪些?
A:提升员工人身安全度
B:互相学习
C:互相监督
D:减少员工偷窃行为
正确答案获取微信：424329

In housekeeping department, what types of keys do they commonly use ( )
A:Emergency keys
B:Master keys
C:Storerooms keys
D:Guest rooms key
正确答案获取微信：424329

The traditional butler service is a very personalized service offered to certain guests in some five star hotels. The butler is likely to ( )
A:Unpack and repack guest luggage
B:Arrange laundry and mending services
C:Iron the newspaper
D:Shine shoes
E:Maintain the guest room
正确答案获取微信：424329

客房的浴用织物包括( )
A:浴巾
B:地巾
C:方巾
D:条巾
正确答案获取微信：424329

公共区域清洁卫生的特点包括()
A:人员流量大，清洁工作不太方便
B:涉及范围广，造成影响大
C:项目繁杂，专业、技术性强
D:擦洗拖抹等基本劳动，没有专业要求
正确答案获取微信：424329

Why is important to clean areas to a high standard( )
A:To meet guest expectations
B:To achieve a high level of hygiene
C:To meet safety regulations
D:To comply with legislation
E:To extend the life of items cleaned
正确答案获取微信：424329

What happens at the beginning of the room attendant’s shift ( )
A:Attend a briefing
B:Collect room allocation sheet
C:Collect master key
D:Collect hand caddy and cleaning chemicals
E:Set up cleaning equipment
正确答案获取微信：424329

When we clean public areas,what equipment do you need.( )
A:Vacuum cleaner
B:Floor polisher
C:Toilet cleaner
D:Broom
正确答案获取微信：424329

What are Public Areas ( )
A:The foyer
B:Bars
C:Restaurants
D:Guestrooms
E:Lifts and stairwells
正确答案获取微信：424329

哪几项属于客房部的工作质量标准 ()
A:镜子清洁是否无水渍，无污渍，无皂垢
B:地毯吸尘是否到位，无垃圾，碎纸屑，头发等残留
C:员工工服无破损，干净无污渍
D:床单铺得是否挺阔，中线居中，三层床单无破损
正确答案获取微信：424329

Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )
A:Cleaning cart
B:Spray window and glass cleaner
C:Bowl brush
D:Dusting solution
正确答案获取微信：424329

客房部中织物用品的一个标准量是指饭店一次装备全部客房所需的总的制品数量,0.5个标准量就是半套织物的数量。
A:对
B:错
正确答案获取微信：424329

The expense item referred to as employee benefits is generally calculated by the personal or accounting departments. It includes payroll taxes, payroll-related insurance expense, pension and other related personnel costs.
A:对
B:错
正确答案获取微信：424329

季节性或年度性计划卫生一般要在淡季,并且多某些楼层实行封房后进行。
A:对
B:错
正确答案获取微信：424329

Late check-out means the guest has requested and is being allowed to check out later than the hotel’s standard check-out time.
A:对
B:错
正确答案获取微信：424329

干洗机和湿洗机最大的区别是前者在洗涤时不使用液体.
A:对
B:错
正确答案获取微信：424329

Many guests unintentionally leave items behind when they depart the hotel. If you find items belonging to a guest after their departure secure the item immediately.
A:对
B:错
正确答案获取微信：424329

Room attendant should flush the toilet and brush it. Dry the toilet with dry duster.
A:对
B:错
正确答案获取微信：424329

Pull stations are generally located in public areas such as lobbies and corridors and near guestrooms.
A:对
B:错
正确答案获取微信：424329

Skipper means the guest has left the hotel without making arrangements to settle his/her account.
A:对
B:错
正确答案获取微信：424329

When you are cleaning the guestroom, Never leave the room unattended with the door open.
A:对
B:错
正确答案获取微信：424329

There are two types of budgets are used in managing a hotel’s financial resources: Capital and Operating budgets.
A:对
B:错
正确答案获取微信：424329

A variety of pests make their way into a guestroom. The location of the hotel is likely to influence the types of pests you encounter. Whatever the pest, it must be removed immediately.
A:对
B:错
正确答案获取微信：424329

客房部经理应确保分配给员工适当的工具来完成分配给他们的工作任务。
A:对
B:错
正确答案获取微信：424329

度假型饭店为客人提供住宿必要的设施,而非不必要的高档次居住设施。
A:对
B:错
正确答案获取微信：424329

客房部可以临时借用其他酒店的员工来填补其劳动力不足的现状。
A:对
B:错
正确答案获取微信：424329

The operating supplies expense category for the housekeeping dept includes non-recycled inventories, such as guest supplies and amenities, cleaning supplies and small equipment.
A:对
B:错
正确答案获取微信：424329

While the guest is in the hotel, the housekeeping status of the guestroom changes several times. However, every room status will occur for each guestroom during every stay
A:对
B:错
正确答案获取微信：424329

由于劳务成本是客房部最大的单项开支,所以对于客房部经理来说如何控制与安排恰当数量的员工来上班,不使客房部支付不必要的劳动力成本是一件大事。
A:对
B:错
正确答案获取微信：424329

所谓的操作标准就是客房部对员工清洁质量的标准。
A:对
B:错
正确答案获取微信：424329

The lead-time quantity refers to the number of purchase units that are used up between the time that a supply order is placed and the time that the order is actually received.
A:对
B:错
正确答案获取微信：424329