南开大学22秋学期《客房部运营与管理（一）（二）（EI双语）》在线作业6

奥鹏教育南开大学平时作业

22秋学期（高起本：1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业-00003

客房部发生工作事故为主要原因是( )
A:劳动密集型部门
B:人员多
C:体力工作与设备
D:年龄多样,不易管理
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下面哪项服务在客房服务中是收费服务 ( )
A:婴儿床服务
B:擦鞋服务
C:开夜床服务
D:洗衣服务
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表示客房状态的英文标识CO的中文含义是( )
A:常住房
B:住客房
C:走客房
D:待修房
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Extended departure is also called ( )
A:Stayover
B:Overstay
C:Late departure
D:Late check out
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Maximum quantity means( )
A:The greatest number of purchase units that should be in guest room at any given time
B:The greatest number of purchase units that should be in stock at any given time
C:The greatest number of purchase units that should be in guest room at a certain time
D:The greatest number of purchase units that should be in stock room at a certain time
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服务员在清扫房间时应将钥匙 ( )
A:放工作车里
B:随身携带
C:暂放在行李柜上
D:插在门锁上
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100间客房劳动生产率为30分钟清洁一间房,在开房率80%的情况下要多少小时完成( )
A:40
B:30
C:20
D:80
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可循环使用物品的计量单位是 ( )
A:最大或最小储存量
B:标准量
C:最大使用&最小使用量
D:全错
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工程部做日常维护活动一般不包括 ( )
A:计划性维修
B:预防性维修
C:年度性大修
D:日常维护
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客房部以小组形式做房的好处是 ( )
A:提高士气,减少员工缺勤率
B:节省工作用品与设备开销
C:专项清洁任务较易完成
D:以上全对
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多少美元以上的公司资产支出项目属资本支出( )
A:300
B:400
C:500
D:550
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在考虑客房打扫顺序时,正确的做法是( ) .
A:请即打扫房,空房,VIP房间
B:请即打扫房,VIP房间,空房
C:VIP房间,请即打扫房,空房
D:VIP房间,空房,请即打扫房
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饭店客房部的组织机构及岗位设置应以( )为最有效率和活力。
A:扁平化和小型化
B:扁平化和大型化
C:垂直化和小型化
D:垂直化和大型化
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Performance standard means ( )
A:A required level of performance that establishes the quality of work can be done.
B:A required level of work that establishes the quantity of work can be done.
C:A requested level of performance that establishes the quality of work needs to be done.
D:A required level of performance that establishes the quality of work must be done.
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( )能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的。
A:钙
B:铁
C:镁
D:磷
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托婴服务的收费一般是以( )作为计量的起点
A:分钟
B:小时
C:半天
D:1天
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Performance standard means( )
A:A required level of performance that establishes the quality of work can be done
B:A required level of work that establishes the quantity of work can be done
C:A requested level of performance that establishes the quality of work needs to be done
D:A required level of performance that establishes the quality of work must be done
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When we are cleaning the guestroom, we should collect recyclable items and place them in the correct container on your cart, such as ( )
A:Newspapers
B:Aluminum cans
C:Glass bottles
D:All of the above
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开夜床服务不包括 ( )
A:更换用过的毛巾
B:更换用过的床单
C:更换用过的矿泉水
D:关窗帘
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在清洁住客房时,一般应按照( )顺序清洁。
A:与清洁走客房相同
B:先卫生间后卧室
C:与清洁空房相同
D:先卧室后卫生间
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Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )
A:Prevent damage to the equipment
B:Prevent damage to the surface being cleaned
C:Extend the life of the item
D:Reduce risk of personal injury
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客房服务员在清洁客房的时候所需要的清洁设备与工具包括( )
A:吸尘器
B:洗地毯机
C:清洁车
D:各种清洁剂
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Contaminated rubbish means any rubbish that has the potential to cause you harm, such as: ( )
A:Surgical dressings
B:Used condoms
C:Used sanitary napkins
D:Syringes
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What chemicals do you need to clean rooms( )
A:All purpose cleaner
B:Glass cleaner
C:Disinfectant/abrasive cleaner
D:freshener
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How should you store your equipment ( )
A:In the same place each time
B:According to manufacturer instructions
C:Neatly and safely
D:Out of the way
E:Similar item together
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In houdekeeping department, what item can be recycled. ( )
A:Water
B:Plastic
C:Aluminum
D:Paper/cardboard
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Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )
A:Cleaning cart
B:Spray window and glass cleaner
C:Bowl brush
D:Dusting solution
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Brushing can remove ( )from fabrics. ( )
A:Dust
B:Particles
C:Soil
D:Water
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多数客房部负责清洁的区域包括()
A:客房
B:走廊
C:公共区域，如大堂和公共盥洗间
D:游泳区与庭院区
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Some examples of guest amenities including ( )
A:after shave lotion
B:colognes
C:body lotion
D:tooth paste
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“干净房”(On-Change)是指为迎接下一位宾客,客房正在打扫过程中的房态。
A:对
B:错
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During the washing process, bleach kills bacteria, whitens fabrics, and removes stains.
A:对
B:错
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客房部属于非创收部门,客房部经理为实现既定的盈利目标所承担的主要责任就是控制本部门的开支。
A:对
B:错
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Room allocation sheet is a list of rooms to be cleaned and each PA’s status.
A:对
B:错
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A resident manager is often appointed to take responsibilities when the general manager and the manager-on-duty are both absent from the hotel.
A:对
B:错
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While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.
A:对
B:错
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客房服务员按照程序敲门后无应答可以进入房间,但是如进房发现客人在睡觉或在浴室,应立即退出锁上门并做好记录。
A:对
B:错
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Room attendant should clean the toilet with toilet cleaner and brush the toilet totally.
A:对
B:错
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Vacuuming can remove dust and particles from carpeted areas.
A:对
B:错
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所谓的操作标准就是客房部对员工清洁客房数量的标准。
A:对
B:错
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客房服务员不要拾取宾客丢弃的任何物品。
A:对
B:错
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Room Amenities are items supplied by the hotel for the guests’ consumption or use during their stay such as shampoo, conditioner, tea and coffee, writing paper, pens and matches.
A:对
B:错
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Most hotels have standardized room presentation designs to make the room look attractive and so that it is functional.
A:对
B:错
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非循环使用物品库存水平是介于最高需要量与最低需要量之间的幅度衡量。
A:对
B:错
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Alkaline cleaner means hard surface cleaner, such as floors. Can be corrosive and damage surfaces. Use with care.
A:对
B:错
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洗衣房员工在分拣脏的织物时,应按照其受污程度给予区分,应将织物分为轻度、中等与严重污染3类。
A:对
B:错
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客房部的清洁区域都在饭店建筑物内部。
A:对
B:错
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Disinfectants are commonly used in toilets and bathroom areas on the floor, basins, walls, urinals, showers, toilet bowls and tiles—anywhere bacteria grow readily.
A:对
B:错
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并非所有的客房部使用的清洁剂对皮肤,脸,头部,手,呼吸道,鼻腔,眼睛,神经系统等都会有损害。
A:对
B:错
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季节性或年度性计划卫生一般要在淡季,并且多某些楼层实行封房后进行。
A:对
B:错
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