南开大学23秋学期《饭店业人力资源管理（一）（二）（EI双语）》在线作业二

奥鹏南开大学23年秋季新学期作业参考

23秋学期（高起本：1709-2103、专升本/高起专：2003-2103）《饭店业人力资源管理（一）（二）（EI双语）》在线作业-00002

通过管理一定时期内的客房供给数量,调整房价以达到收入最大化的管理系统是( )。
A:产出管理
B:滑动平均预测
C:趋势线预测
D:走势预测
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通过增加要求不同技能的任务改进工作构成,亦称为“纵向工作扩张”的方法是 ( )。
A:工作扩大化
B:工作丰富化
C:工作简化
D:工作轮换
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In 1981, President Reagan reaffirmed a certain law that prohibited strikes by government employees by firing 11,301 striking air traffic controllers who were federal employees. Which of the following laws did the President enforce?
A:the Civil Service Reform Act
B:the Taft-Hartley Act
C:the Norris-LaGuardia Act
D:the Federal Employee Retraining Act
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雇佣面试的主要目的是吸引、选拔和留住有竞争力的雇员。吸引雇员主要是靠企业的 ( )。
A:公司历史
B:员工福利
C:形象魅力
D:企业声誉
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Many managers prefer to calculate turnover in a way that takes into account desirable turnover, because:
A:they want to emphasize the amount of desirable turnover.
B:they do not want it to appear that they kept desirable employees.
C:they can justify desirable turnover associated with discharges of desirable employees.
D:they can justify desirable turnover associated with discharges of undesirable employees.
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在选择过程中,饭店企业决定是否聘用应聘者主要是看他/她是否同时具有几种技能和综合能力的方法是( )。
A:多重障碍战略
B:补偿战略
C:长期战略
D:短期战略
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Carrie, the manager of a 150-seat theme restaurant, always interviews several applicants for an open position. She compares the applicants and selects the applicant who seems to stand out from the rest. Which of the following errors or biases does Carrie’s selection technique potentially introduce?
A:devil’s horns effect
B:similarity error
C:contrast error
D:halo effect
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Which of the following selection strategies relies most on desirable qualifications of applicants and allows managers the most discretion in selection decisions?
A:a discretionary selection strategy.
B:a work sample selection strategy
C:a multiple hurdles selection strategy.
D:a compensatory selection strategy.
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The federal government has an important function related to compensation administration. Which of the following federal agencies conducts wage and hour audits to check a company’s compliance with the Fair Labor Standards Act?
A:the Department of the Interior
B:the Department of Labor
C:the Civil Rights Commission
D:the General Accounting Office
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The social readjustment rating scale identifies and ranks which of the following?
A:job safety risks
B:job satisfaction
C:sources of stress
D:causes of turnover
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Which of the following types of interview questions encourages job applicants to elaborate on an issue and promotes a comprehensive response?
A:open-ended questions
B:eclectic questions
C:stress questions
D:closed-ended questions
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()是一种绩效评估方法,这种方法对工作的10项到15项内容进行从1到5的评价计分,这些内容包括工作特点、工作质量、工作数量、独立性、人际关系等。
A:排序法
B:强制分布
C:图表尺度评价法
D:行为锚定登记评价法
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下面哪个培训方法不属于管理者培训?
A:会议培训
B:行为模仿
C:模拟培训
D:案例研究培训
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At a large downtown convention hotel, final candidates for open bell staff positions are asked to lift several bags and boxes as a test. This selection technique is an example of:
A:physical and motor ability testing.
B:weighted application testing.
C:pencil-and-paper testing.
D:reliability testing.
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Many non-union properties establish grievance procedures. When managers at non-union properties establish and consistently follow grievance procedures, employees:
A:often feel less need for union protection.
B:often feel more need for union protection.
C:trust managers less than they did before, because managers appear to be assuming the worst about them.
D:often become extremely concerned about job security.
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饭店企业必须精心设计上岗引导计划解答员工关于工作的问题,这方面的信息可以分为三类,其中有关企业规范、管理层对员工期望以及企业政策和劳动程序的信息属于()。
A:关于企业文化
B:工作相关情况
C:具体的工作责任
D:具体的工作技能
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确定工作的基本职责、责任、工作条件以及工作行为的归纳记录是( )。
A:工作描述
B:工作设计
C:工作分析
D:工作概述
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Which of the following is not a factor that makes it difficult for HERE to unionize large segments of the hospitality industry?
A:The majority of hotel and restaurant employees are satisfied with their current employment conditions.
B:More than 40 percent of hotel and restaurant employees work less than thirty-five hours per week.
C:Many hotel and restaurant employees are from groups that have traditionally resisted unionization, e.g., women and minorities.
D:Many hotel and restaurant workers change jobs frequently.
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Two weeks before his performance appraisal, John successfully resolved a service complaint involving one of the company’s most important clients. Although John’s job performance is usually average and sometimes poor, his manager gave him a glowing performance appraisal. Which of the following best describes the type of error that the manager made in appraising John’s performance?
A:past-record anchoring error
B:leniency error
C:recency error
D:central tendency error
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Government employees gained the right to organize and bargain collectively through an executive order issued in 1962. Which of the following laws further defined legal rights of government employees?
A:the Taft-Hartley Act
B:the Worker Adjustment and Retraining Notification Act
C:the Governmental Adjustment Act
D:the Civil Service Reform Act
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即期校标效度和远期校标效度的区别是( )。
A:测试的内容不同
B:收集标准测试资料的时间尺度不同
C:关注点不同
D:由不同的专家审查测试内容
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在饭店企业招聘中人力资源计划中有几个步骤是关键的,这其中包括以下哪些内容( )?
A:物色潜在雇员
B:雇员的职业阶梯
C:鼓励潜在雇员来应聘
D:为不同职位甄选合适的人选
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饭店企业必须精心设计上岗引导计划解答员工关于工作的问题,这方面的信息可以分为以下哪些类别( )?
A:工作环境
B:关于企业文化
C:工作相关情况
D:具体的工作责任和工作技能
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离职成本是由一名当前员工直接引起的成本,其中包括()?
A:离职工资
B:离职面谈
C:终止福利
D:支付失业税
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很多饭店依靠经理根据申请表来主观判断应聘人的资格,()就足以使经理对应聘者的个人情况作出客观的评价。
A:前任雇主的证明
B:获得过的奖励和惩罚
C:加权申请表
D:个人情况介绍
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研究人员发现造成流动的原因可以分为三种:报酬低;以及()。
A:团队成员的排挤
B:错误或不当的聘用行为
C:不适用企业的文化
D:管理不善和企业道德的缺失
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将奖励和业绩相连有很多裨益,它可以帮助企业()?
A:提高生产率
B:提高产品品质
C:降低人工成本
D:留住合格的员工
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替换成本包括招聘新员工以及()等其他费用?
A:广告费
B:应聘人的路费
C:应聘人的调动费
D:管理人员及工作人员的工时
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解雇面谈是分级惩处的最后一步。面谈的目的是()?
A:完成解雇行为
B:寻找是否存在补救措施
C:回顾走到这一步的全过程
D:届时为什么必须采取这个严厉的纪律处分行为
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适合非管理者培训的方法有( )?
A:在职培训
B:程序指导
C:会议培训
D:公文处理工作培训
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产出管理是一种通过管理一定时期内的客房供给数量,调整房价以达到收入最大的管理系统。
A:对
B:错
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人力资源管理是合法歧视的实践,从技术角度讲,甄选、培训和评价都是在公平就业机会委员会(EEOC)的各种法律、法规固定的范围之内的合法的歧视性的实践。
A:对
B:错
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Hospitality companies may face any of several types of EEO suits. The largest class of EEO cases hospitality companies face is: hiring cases.
A:对
B:错
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Exit interview data are best stored in files separate from those maintained by an HRIS.
A:对
B:错
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Observation is the simplest and least expensive method of collecting job analysis information.
A:对
B:错
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任何培训的第一步都是需求评估,即培训周期的第一个阶段。
A:对
B:错
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在人力资源信息系统中,招聘资料应包括聘用日期、招聘人、应聘人来源、推荐的经理或主管的姓名、雇佣通知日期等信息。
A:对
B:错
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工作描述一般都包括5个基本要素,即工作标志信息、工作概述、工作职责、工作设计和工作环境。
A:对
B:错
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1963年的《公平工资法》是1938年《公平劳工标准法》的补充文件,主要规定男女同工同酬。
A:对
B:错
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选择过程的关键是建立一种衡量应聘者能否胜任工作的尺度。
A:对
B:错
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技能清单、更换和接替图表都能简化内部招聘,而且经理可以通过内部招聘了解谁有能接受新的岗位,谁有意向做新的工作。
A:对
B:错
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Herzberg’s Two-Factor Theory classifies human needs into only two types. Recognition is an example of one of Herzberg’s hygiene factors
A:对
B:错
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That the company loses money to increased labor costs is not typically a result of linking pay to performance?
A:对
B:错
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女性更衣室要求女性服务员是符合合法职业资格的,不属于歧视。
A:对
B:错
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在半结构性面试中,所有问题都是事先准备好的,而且每次面试时间的顺序和方式都完全一样,灭有什么变动空间,除非面试者觉得预先的问题有欠缺。
A:对
B:错
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奥鹏南开大学23年秋季新学期作业参考

Candidates should not hesitate when answering interview questions.
A:对
B:错
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相关校标效度侧重预测因子和标准评分之间的关系。
A:对
B:错
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社交化是了解组织文化及如何与组织内部其他人员相处的过程。
A:对
B:错
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Critical incidents is the method of collecting job analysis information which is most likely to be influenced by the Heisenberg Effect.
A:对
B:错
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1978年的《怀孕歧视法》还禁止雇主以怀孕为由拒绝对有工作能力孕妇的雇用。
A:对
B:错
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