南开大学23年春学期《酒店业领导力与管理（一）（二）（EI双语）》在线作业一

奥鹏南开大学新学期作业参考

23春学期（高起本：1609、1703）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00001

Which one is the focus of leadership?
A:Design procedures and tasks
B:Control results
C:Manage systems and processes
D:Foster stability
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Managing diversity means NOT:
A:Treat people as individual
B:Controlling
C:Make people less diverse
D:Enable every member of your workforce to perform to his or her potential
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Please identify the stage of team development according to the following description: Team members learn that they can work effectively together as a cohesive unit. They are more tolerant of each other. The team is better able to cope with differences of opinion.
A:Forming
B:Norming
C:Storming
D:Performing
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对于变革对象的描述正确的是:
A:从头至尾是被动群体
B:在变革过程中是积极的参与者
C:变革对象必须改变的只是他们的行为
D:对变革的抗拒都是来源于这个群体
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前厅经理想用培训预算做前台系统培训,
人力资源部想将之用做其它培训。这类冲突的发生出于什么样的原因?
A:任务互赖
B:资源竞争
C:管辖模糊
D:身份争斗
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在开展多元化培训之前跟不同人群做访谈的活动是属于“达成多元化五步法”里的哪一步?
A:识别组织多元化的问题
B:强化高层的承诺
C:要求结果及回顾目标
D:保持可持续性
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哪一个角色最会发表以下的言论?:
"我赞同所有你所说的,但是我只是不能赞同你的结论。“
A:统治者
B:阻碍者
C:游说者
D:讥讽者
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在头脑风暴活动中不应该做的事情是:
A:让每位参与者发言
B:任命一位会议主持人
C:对发言者内容进行一一评价
D:主持人需在会议开始时说明会议的目标
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What enforcement of standards can mostly impact
on diversity?
A:Increase sensitivity of managers and employees about diversity
B:Ensure that discrimination and harassment will be quickly extinguished
C:Make the people within
the company think the same
D:Make the people within
the company act the same
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通过职位权力来命令他人达成期望的行为
的权力技巧是:
A:推理论证
B:讨价还价
C:诉诸上层
D:以职位压人
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“虚假广告”是在侵害他人广义财产中的哪一类?
A:品格
B:良心
C:财物
D:名誉
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In what situation we need to apply "Supporting" style?
A:The team is newly
formed
B:Quite a few of long-service and experienced staff are in this department. They feel bored as they are too skillful with their daily job.
C:John is an experienced
and capable sales executive. He seeks any opportunity to learn and willing to take challenges.
D:A trainee has been in
this department for two months and now he is confused with whether he is suitable for this job
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灵活的假期制度与管理哪一类多元化劳动力联系最紧密?
A:少数民族劳动力
B:老年劳动力
C:低教育劳动力
D:女性劳动力
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在传达“愿景”时的关键之一就是:
A:第一时间传达需要变革的事实与背景情况
B:第一时间传达变革的益处
C:清楚下达变革的命令
D:尽快布置变革的任务
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What type of feedback is the most likely to increase motivation?
A:Advice
B:Reinforcement
C:Criticism
D:Silence
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定期奖励认可在强化多元化方面取得成功的个人或部门是属于“达成多元化五步法”里的哪一步?
A:识别组织多元化的问题
B:强化高层的承诺
C:要求结果及回顾目标
D:保持可持续性
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职业发展规划可以为你提供:
A:在现在的岗位上与时俱进
B:提升晋升的机会
C:更多的选择
D:所有选项
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与员工不正当的关系是属于酒店业道德问题中的哪一种?
A:回扣问题
B:说谎与欺骗行为 – 内部员工
C:人事相关的不道德行为
D:不遵守操作流程行为
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Which the following situation decentralization may be most appropriate for ?
A:In the times of financial crisis
B:In a fast-changing market
C:Facing high staff turnover rate
D:In the event of fire emergency
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What exposure can mostly impact on diversity?
A:Increase sensitivity of managers and employees about diversity
B:Ensure that discrimination and harassment will be quickly extinguished
C:Increase mutual understanding and provides evidence that diversity is working
D:Increase the employees' ability to
protect themselves
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Please select a suitable communication style according to the following situation: F they may be concerned about fitting into the group and their ability to contribute to the team
A:Forming
B:Norming
C:Storming
D:Transforming
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What kind of situation we should use Evaluating Listening ?
A:Lecture
B:Make a decision
C:Reject an idea
D:Coaching
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Which typical comments are possibly
made by The Elaborator?
A:Does anyone have a different
viewpoint that they'd like to share?
B:Just how many times does this
happen?
C:How do you think that would work at
the front desk?
D:How would this affect our guests?
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创新企业的特征有哪些?
A:赋予员工许多自主权力
B:鼓励在各层级开发的沟通
C:聘用带有多元化背景的员工
D:有严格的审批流程
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如何提升积极聆听的技能?
A:全神贯注
B:释意动机
C:评估确认
D:积极回应
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变革过程中的主要角色有哪些?
A:变革的领导者
奥鹏南开大学新学期作业参考 代做2元一门B:变革的推动者
C:变革的对象
D:变革发起者
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The common sources of data that help identify
process-related problems include:
A:External guest feedback
B:Employee satisfaction survey
C:Performance Indicators
D:Supplier feedback
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共识决策可以:
A:消弱派别或党派的作用，并提升个人意见的表达。
B:通过并列不同的意见，该方法也
增加了不可预测或创新方案出现的的可能性
C:当决策的强制执行难以实施时，
就希望采用共识决策，这样每一个参与者将被要求对决策施加影响
D:提供一种反映所有成员想法的全面解决
办法，能够提高成员实施决策的积极性，体现平等之风
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可以通过以下哪些渠道寻找机会?
A:面试
B:公司网站
C:校园招聘
D:实习机会中
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准备视觉道具时的主要原则有哪些?
A:图表式的数据易于理解
B:尽可能地多使用不同的色彩
C:尽量使用视觉而非文字
D:视觉道具要有标题
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Some of the skills important to conflict management include the following:
A:Listening skills
B:Feedback skills
C:Conflict-management style
D:Presentation skills
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The reason of managing conflict is because conflict has no benefits to organization
A:对
B:错
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Within the organization Interpersonal Roles specifically play as a Figurehead, Leader, Liaison and Monitor.
A:对
B:错
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非语言沟通是沉默的沟通
A:对
B:错
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Organizing typical follows planning and reflects how the organization tries to accomplish its goals and objectives
A:对
B:错
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Over-centralization can breed an organization of individuals paralyzed by learned helplessness
A:对
B:错
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Within the organization Decisional Roles specifically play as a Entrepreneur, Disturbance Handler, Resource Allocator and Negotiator.
A:对
B:错
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使命宣言应该能够引导团队成员设立
目标,明确首要任务以及与公司整体目标相连接。
A:对
B:错
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Allowing staff to participate in setting goals is more likely to leads to nowhere
A:对
B:错
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90% of all training objectives will be lost without follow-up coaching
A:对
B:错
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教导是一次性的活动
A:对
B:错
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