南开大学23年春学期《酒店业领导力与管理（一）（二）（EI双语）》在线作业三

奥鹏南开大学新学期作业参考

23春学期（高起本：1609、1703）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00003

Which one of following questions is a behavior-based interview question?
A:If there is fire in the kitchen what will you do?
B:How did you decide to
major in hospitality?
C:If you had it to do over, would you
still pick your school?
D:How would your last boss describe you?
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在求职信的第二段应该包含的信息是:
A:为什么感兴趣
B:总结你的能够胜任此工作的优势
C:总结你可以贡献给公司的要点
D:所有选项
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阻碍我在团队会议上勇敢发言的牵制力是什么?
A:会议主持会鼓励讨论
B:能得到想要的答案
C:会议有一个每人都需要贡献想法的规则
D:担心我发言内容的质量
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“You may not use drive-through banking service before 9am” . What business writing rule the writer broke in this sentence?
A:Take a stand
B:Stress the positive
C:Follow the inverted pyramid
rule
D:Avoid condescending statements
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客人为了赔偿编织虚假投诉是属于酒店业道德问题中的哪一种?
A:回扣问题
B:说谎与欺骗行为 – 外部客人
C:人事相关的不道德行为
D:不遵守操作流程行为
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Who is knowns as "father of statistical quality control"?
A:Joseph M.Juran
B:Dr. Edward Deming
C:Walter Andrew Shewhart
D:Henry Ford
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通过同伴对此人能力的肯定从而让此人决定去达到期望的行为的权力技巧是:
A:商讨
B:同伴压力
C:鼓舞人心的呼吁
D:逢迎呼吁
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酒店业建立道德规范不是为了:
A:建立诚信
B:打造更好的服务
C:获取更高的利润
D:杜绝虚假广告
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哪项不属于对标?
A:建立标准来推动不断改进的过程
B:对标通常只包含应用本公司
最佳实践
C:对标可以帮助发现需要改进
的领域
D:对标的标准需要不断提升与时俱进
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哪一个角色最会发表以下的言论?:
"我赞同所有你所说的,但是我只是不能赞同你的结论。“
A:统治者
B:阻碍者
C:游说者
D:讥讽者
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哪一项不符合原则性谈判法的关键?
A:聚焦大家真正想表达的
B:创造互利的选择
C:使用客观标准
D:将人与事综合起来谈会更全面
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自我领导型团队中的管理者或领导者的工作
重心是放在:
A:常规例行事务
B:团队支持与提供资源
C:团队监督
D:团队考核
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What kind of space the speaker should choose during group presentation?
A:Personal Space
B:Public Space
C:Business Space
D:Intimate Space
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Which strategy can mostly help disability groups?
A:Develop more lateral career opportunities
B:Provide English Training
C:Modifying work schedules to allow for medical appointments
D:Provide fitness activities
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What is one of the characteristics of "Conservatives"
identified by Joseph M. Juran
A:The demonstrated
results don't impact their attitudes to the change
B:Their objections are illogical
C:They don't oppose
change on principle
D:They are quite open
to change
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The tool for analyzing process is :
A:Fact-Finding planning sheet
B:Checklist
C:Cause-and Effect Diagram
D:Brainstorming
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What type of feedback is the most likely to improve relationship?
A:Criticism
B:Silence
C:Reinforcement
D:Advice
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Please select a suitable communication style according to the following situation: F they may be concerned about fitting into the group and their ability to contribute to the team
A:Forming
B:Norming
C:Storming
D:Transforming
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What education can mostly impact on diversity?
A:Increase sensitivity of managers and employees about diversity
B:Make the people within
the company think the same
C:Make the people within
the company act the same
D:Increase the employees' ability to
protect themselves
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One of the most commonly used tools for generating ideas is:
A:Brainstorming
B:Meeting
C:Discussion
D:Quarrel
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在求职信的结尾部分最主要应表达的
内容是:
A:感谢之情
B:建立联系的目的
C:想参加面试的请求
D:再次推销一下自己
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定期奖励认可在强化多元化方面取得成功的个人或部门是属于“达成多元化五步法”里的哪一步?
A:识别组织多元化的问题
B:强化高层的承诺
C:要求结果及回顾目标
D:保持可持续性
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哪一个特征通常与创新型人才不相符?
A:充满幻想
B:观察仔细
C:遵循逻辑
D:有幽默感
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从长远来看会降低员工自信心的反馈
形式有:
A:批判
B:沉默
C:建议
D:强化
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What are guidelines for a better business writing?
A:Have a specific reader or
audience in mind
B:Know your objectives
C:Decide which information is
essential to include
D:Decide how to present the
information
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What are "reasonable accommodations" in the
work environment according to ADA?
A:Making facilities
wheelchair-accessible
B:Modifying work
schedules to allow for medical appointments
C:Modifying equipment to
allow persons with disabilities to work
D:Modifying training materials and policies to accommodate employees with disabilities
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The following statements that DON'T match with Deming's view on inspection are:
A:Every guestroom must be
inspected before issuing a room key to a guest
B:Inspecting prepared menu
items before servers deliver them to guests may catch errors in orders.
C:Inspection does not create
quality but it only finds defects
D:Inspection of incoming
food products is necessary to determine which suppliers provide the highest quality product or service
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According to ADA, the word 'disability" refers to:
A:A physical or mental
impairment that substantially limits one or more major life activities
B:A record or history of
physical or mental impairment
C:A perception that an
individual is impaired
D:Anyone who sits in a wheelchair
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共识决策的优势有哪些?
A:保证所有问题和思想都得到公开辩论；
B:每个团队队员都有机会发表自己的见解；
C:会经过深思熟虑产生高质量的决议；
D:能提高成员实施决策的积极性，体现平等
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How to implement the change?
A:Communicate the vision
B:Foster change through power
C:Measure progress
D:Celebrate success
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Some of the skills important to conflict management include the following:
A:Listening skills
B:Feedback skills
C:Conflict-management style
D:Presentation skills
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Selection criteria for choosing the best solutions might
include such factors:
A:Acceptance by Guest
B:Cost effectiveness
C:Practicality of implementation
D:Timeliness of implementation
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In the Conflict Management Strategies Model, which strategies are located at high level of assertiveness?
A:Collaboration
B:Competitiveness
C:Avoidance
D:Accommodation
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Span of control is the area limit a manager
or supervisor is able to control
A:对
B:错
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A manager's authority shall be commensurate with the responsibility of his or her position within the organization
A:对
B:错
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Coordinating function is not a management function
A:对
B:错
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Employees should be informed about the progress they are making toward attaining their goal
A:对
B:错
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The leader's responsibility during the
norming stage is to facilitate the group's decision-making and problem solving activity
A:对
B:错
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The leader's responsibility during the
performing stage is to delegate everything to his/her team members to achieve the goal.
A:对
B:错
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Managers placed high in the chain of
command carry more responsibility and greater authority than managers below them
A:对
B:错
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Robert L. Katz主要贡献是提出了传统三重管理技能:技术技能、人际关系技能以及概念技能。
A:对
B:错
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The more difficult goals we set,
the higher performance we can achieve
A:对
B:错
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你个人的价值观会对直接你喜欢的工
作环境及工作方式产生直接的影响
A:对
B:错
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