南开大学23年春学期《饭店业人力资源管理（一）（二）（EI双语》在线作业一

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1903-2103）《饭店业人力资源管理（一）（二）（EI双语》在线作业-00001

饭店业的压力主要来自劳动力短缺、()、长时间且不方便的工作时间以及长时期处于压力之下。
A:员工薪金上涨
B:员工流失率高
C:饭店之间的竞争
D:社会政治经济状况
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Managers at a certain hotel orient new employees to their new environment by having them follow an experienced employee around. The primary problem with this approach is that:
A:the new employee will learn both the good and bad habits of the employee conducting the orientation.
B:new hires should follow a group of experienced employees instead.
C:new hires should be allowed to interact only with managers during the first week on the job.
D:all the new employees might overburden the experienced employee with questions.
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White-collar union membership has increased over the last 30 years. Much of this increase has come from:
A:public employees and teachers.
B:mid-level managers caught in downsizing programs.
C:administrators and faculty at small private colleges and universities.
D:service-sector employees.
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Which of the following selection strategies relies most on desirable qualifications of applicants and allows managers the most discretion in selection decisions?
A:a discretionary selection strategy.
B:a work sample selection strategy
C:a multiple hurdles selection strategy.
D:a compensatory selection strategy.
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The federal government has an important function related to compensation administration. Which of the following federal agencies conducts wage and hour audits to check a company’s compliance with the Fair Labor Standards Act?
A:the Department of the Interior
B:the Department of Labor
C:the Civil Rights Commission
D:the General Accounting Office
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下面哪个培训方法不属于非管理者培训?
A:讲座
B:在职培训
C:工作指导培训
D:公文处理工作培训
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One type of strike is illegal because employees have the right to be on company property only to work. Which of the following types of strikes is this?
A:a sitdown strike
B:an unfair labor practice strike
C:a jurisdictional strike
D:a wildcat strike
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通过管理一定时期内的客房供给数量,调整房价以达到收入最大化的管理系统是( )。
A:产出管理
B:滑动平均预测
C:趋势线预测
D:走势预测
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A friend who works for a company with hundreds of full-time employees tells you she showed up for work this morning and received a layoff slip. She says over 500 employees were laid off in total, and she says her employer gave no warning. This employer has violated which of the following laws?
A:the Taft-Hartley Act
B:the Worker Adjustment and Retraining Notification Act
C:the Governmental Adjustment Act
D:the Civil Service Reform Act
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通过相关校标效度检验方法,饭店企业可以了解有关测试是否能考察应聘者可能的工作表现,内容效度是测试应聘者( )。
A:完成全部工作内容的工作绩效
B:完成全部工作内容的成产效率
C:完成全部工作内容的全面能力
D:完成工作内容的综合评估
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Which of the following performance appraisal methods can be undermined by managers and employees setting easy-to-achieve goals?
A:narrative essay method
B:behaviorally anchored method
C:critical incidents method
D:management-by-objectives method
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允许雇主在雇员选择和晋升时合法歧视的职业资格是( )。
A:合法职业资格
B:不利影响
C:经营必需
D:有差异的效果
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面试根据面试人的面试尺度可以分为3种。在面试过程中,所有问题都是事先准备好的,而且每次面试时间的顺序和方式完全一样,没有什么变动空间的面试是( )。
A:混合型面试
B:结构性面试
C:半结构式米看是
D:非结构式面试
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George, a hotel manager, is considering his options for establishing pay structures for the hotel. All of the following are among his options except:
A:a skill-based pay system.
B:a factor comparison pay system.
C:a two-tier wage system.
D:a knowledge-based pay system.
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The president of the 25-unit Family Fun Restaurant chain recently established a policy of filling open supervisory and managerial positions from applicants within the company. Implementing thispolicy will call for all of the following human resources activities except:
A:internal recruiting to fill open supervisory positions.
B:external recruiting to fill open line-level positions.
C:external recruiting to fill open managerial positions.
D:succession planning for current line-level employees.
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Given the data below, use a five-week moving average to forecast lunch covers for Week 9 at The Fork and Spoon Restaurant.
Week 1–425 covers
Week 2–500 covers
Week 3–475 covers
Week 4–525 covers
Week 5–500 covers
Week 6–530 covers
Week 7–520 covers
Week 8–500 covers
A:485 covers
B:506 covers
C:510 covers
D:515 covers
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Which of the following types of information would a manager be least likely to obtain from former employers about job applicants?
A:dates of employment
B:salary information
C:eligibility for rehire
D:former position and responsibilities
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A certain group of employees lists the following as their most significant work-family stressors: psychologically demanding work, irregular starting times, inflexibility of work schedules, lack of control over decisions to work overtime, and the number of hours worked. Many of these stressors have to do with time constraints. What is the most likely identity of this group?
A:management trainees
B:employees who smoke
C:employees who abuse drugs
D:employees who care for children or seniors at home
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The Catch Up Hotel has a standard hour incentive program in place. It pays its room attendants $3.75 per room cleaned, and room attendants typically clean two rooms an hour. A competing hotel has just opened that offers room attendants benefits that are comparable to those the Catch Up Hotel offers. Managers at the Catch Up want to meet their competitors’ pay. Under which of the following circumstances might the Catch Up Hotel have to alter its incentive program?
A:Room attendants at the new hotel clean three rooms an hour and get $8.00 an hour.
B:Room attendants at the new hotel clean two rooms an hour and get $6.50 an hour.
C:Some room attendants at the new hotel clean three rooms an hour and get $3.75 per room.
D:Room attendants at the new hotel clean two rooms an hour and get $8.00 an hour.
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培训是一个循环周期而不是一个单一事件,任何培训的第一步都是( )。
A:选择受训人
B:明确培训目标
C:建立培训标准
D:培训需求评估
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替换成本包括招聘新员工以及()等其他费用?
A:广告费
B:应聘人的路费
C:应聘人的调动费
D:管理人员及工作人员的工时
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工会谈判队伍一般由()组成?
A:工人代表
B:商业代理
C:工会管理员
D:当地工会主任
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( )是管理者考虑培训前的三个决定性要素,这些要素涉及了每个工作所需要的知识、技能和能力(KSAs),而经理可以根据此确定培训计划的责任和任务。
A:工作环境
B:工作分析
C:工作描述
D:工作指标
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现在最常用的笔试问卷是测试认识能力的问卷,其中包括( )。
A:综合分析能力
B:打字能力
C:机械动手能力
D:口语表达能力
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罢工可以分为六种类型:经济罢工、司法权罢工、()、静坐罢工以及二级罢工。
A:民众罢工
B:工人罢工
C:野猫罢工
D:不正当劳资罢工
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相关校标效度指选择过程中预测因子有多大准确性。相关校标效度侧重( )之间的关系。
A:预测因子
B:工作表现
C:标准评分
D:工作绩效
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员工可以享受公司资助的许多其他计划所提供的福利,其中最常见的其他福利包括()?
A:教育福利
B:退休福利
C:养老金计划
D:员工援助项目
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人力资源规划过程包括企业需求和为这种需求提供使用的配备两个方面,也就是人力资源管理中的两大要素:
A:员工供给
B:员工需求
C:员工评估
D:员工绩效
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个人奖励计划包括以下哪几种()?
A:加班工时计划
B:标准工时计划
C:佣金计划
D:绩效工资
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任何培训的第一步都是需求评估,即培训周期的第一个阶段。进行需求评估时一般从哪几个方面进行分析( )?
A:组织分析
B:任务和行为分析
C:管理者分析
D:专家分析
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女性更衣室要求女性服务员是符合合法职业资格的,不属于歧视。
A:对
B:错
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Labor forecasting is any method used to anticipate the amount of work required in a specified period of time.
A:对
B:错
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申请表用于让企业了解应聘人过去的经历,其中应包括工作经验、受教育程度、个人情况证明等。
A:对
B:错
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Part-time employees generally work 20 hours or less per week.
A:对
B:错
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Outsourced employees are not actually employed by the hospitality organization. They work for a separate company that the hospitality company pays for the services the outsourced employees provide.
A:对
B:错
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1986年的《移民改革及控制法》对在美国境内发生的对外国人的雇佣行为做出了规定。
A:对
B:错
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That men typically supervise women is the sex imbalance in the hospitality industry that companies are still working to correct.
A:对
B:错
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有差异的效果指雇主虽无意歧视,但事实上造成了某一团体成员处于劣势地位,雇主会因有差异效果而被判有罪。
A:对
B:错
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吸引雇员主要靠企业的形象魅力,选拔是在企业和经过筛选很有可能成为雇员的人之间进行的,留住雇员是靠企业的薪酬和福利。
A:对
B:错
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Age discrimination in advertising occurs when ads specify or imply ages, e.g., “excellent opportunity for college students.”
A:对
B:错
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在申请表的设计方面有两个重点问题:一是表格内容必须包括企业需要了解和必须了解的情况;二是申请表的长短设计,有时会出现太长或太短的情况。
A:对
B:错
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Under the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Vietnam veterans receive protected group status for a period of four years after their discharge
A:对
B:错
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选择是针对应聘者进行的合法歧视,其目的是选择能胜任工作的应聘者。选择应兼顾可靠性和有效性。
A:对
B:错
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Permanent employees typically work at least 20-30 hours per week, are on the regular company payroll, and often receive benefits.
A:对
B:错
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在人力资源信息系统中,工作经验资料应包括主管的姓名、工作经历、工作技能和受过的培训等信息。
A:对
B:错
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新员工上岗引导主要是在刚刚入职的第一个星期或第一个月,但社交化的持续时间比较长。
A:对
B:错
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Employees have the right to review and copy information about them stored in an HRIS.
A:对
B:错
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即期校标效度和远期校标效度的区别是:(1)收集标准测试资料的时间尺度不同;(2)关注点不同。
A:对
B:错
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人力资源供给预测包括分析内部劳动力供给和估计外部劳动力供给两方面。
A:对
B:错
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Affirmative action programs require that employers consider applicants in groups
A:对
B:错
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