南开大学23年春学期《饭店业人力资源管理（一）（二）（EI双语》在线作业三

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1903-2103）《饭店业人力资源管理（一）（二）（EI双语》在线作业-00003

Which of the following analyses aims to identify employees’ knowledge, skills, and abilities (KSAs)?
A:Individual analysis
B:Training analysis
C:Task and behavior analysis
D:Organizational analysis
正确答案问询微信：424329

The president of the 25-unit Family Fun Restaurant chain recently established a policy of filling open supervisory and managerial positions from applicants within the company. Implementing thispolicy will call for all of the following human resources activities except:
A:internal recruiting to fill open supervisory positions.
B:external recruiting to fill open line-level positions.
C:external recruiting to fill open managerial positions.
D:succession planning for current line-level employees.
正确答案问询微信：424329

The Scanlon plan is a type of group incentive program. Hospitality operations find the Scanlon plan useful because:
A:it effectively distributes profits among employees.
B:individual performance is more important than team performance in hospitality.
C:person-to-person contact is most important in hospitality, and the plan rewards labor savings.
D:it allows employees to purchase company stock.
正确答案问询微信：424329

适合对各层级员工进行培训的方法是()?
A:工作轮换
B:程序指导
C:教练/辅导
D:工作样本
正确答案问询微信：424329

Federal regulations for collective bargaining originated during a time when a particular labor problem was common in the United States. The intent of the regulations was to decrease the economic effects of which of the following?
A:the Taft-Hartley Act
B:featherbedding
C:union decertifications
D:strikes
正确答案问询微信：424329

The food and beverage director at a downtown hotel cross-trained buspersons to deliver room service orders. This is an example of:
A:job simplification
B:job rotation.
C:job analysis.
D:horizontal job expansion.
正确答案问询微信：424329

The general manager of the Slow Start Hotel notices that new hires are not learning their jobs very quickly. She should direct her departmental managers to examine their training programs and their ________________ programs.
A:specific job orientation
B:general property orientation
C:specific property orientation
D:cross-departmental orientation
正确答案问询微信：424329

通过一项指定的工作衡量应聘者完成工作或相关任务的能力的雇佣前测试是()。
A:笔试
B:体能测试
C:评价中心
D:工作样本
正确答案问询微信：424329

Despite popular thinking, comparable worth is not the same as equal pay. The major difference is that:
A:equal pay deals with the issue of pay in the same job; comparable worth deals with pay in similar jobs.
B:equal pay deals with the issue of pay in similar jobs; comparable worth deals with pay in the same job.
C:comparable worth relates to how to determine job worth, while equal pay relates to pay discrimination within the same job.
D:comparable worth relates to how to determine job worth, while equal pay relates to pay structure design
正确答案问询微信：424329

间接薪酬包括各种保障计划、带薪假期、()、各项服务和小费津贴。
A:医疗保险
B奥鹏南开大学新学期作业参考 代做2元一门:养老保险
C:各种节省计划
D:工人工资保险
正确答案问询微信：424329

One-on-one discussions between the trainer and the trainee are a form of:
A:modeling
B:conference training.
C:sensitivity training.
D:programmed instruction.
正确答案问询微信：424329

In one resort hotel, new chefs are given multiple opportunities to succeed. Which of the following aspects of socialization strategy is related to the number of chances a new employee is given to succeed?
A:serial vs. disjunctive
B:formal vs. informal
C:tournament vs. contest
D:fixed vs. variable
正确答案问询微信：424329

A manager considered her training program unsuccessful due to the fact that a majority of the trainees said they did not like it. This manager was using a/an training objective.
A:on-the-job behavior
B:learning-acquired
C:critical-incident
D:reaction-based
正确答案问询微信：424329

The Catch Up Hotel has a standard hour incentive program in place. It pays its room attendants $3.75 per room cleaned, and room attendants typically clean two rooms an hour. A competing hotel has just opened that offers room attendants benefits that are comparable to those the Catch Up Hotel offers. Managers at the Catch Up want to meet their competitors’ pay. Under which of the following circumstances might the Catch Up Hotel have to alter its incentive program?
A:Room attendants at the new hotel clean three rooms an hour and get $8.00 an hour.
B:Room attendants at the new hotel clean two rooms an hour and get $6.50 an hour.
C:Some room attendants at the new hotel clean three rooms an hour and get $3.75 per room.
D:Room attendants at the new hotel clean two rooms an hour and get $8.00 an hour.
正确答案问询微信：424329

Sometimes an employer’s negotiating team or a union’s team takes extreme positions before arbitration begins in order to take as much ground as possible. This problem can be avoided by using which of the following?
A:mediation-arbitration
B:boulwarism
C:cool-down arbitration
D:final offer arbitration
正确答案问询微信：424329

进行需求评估时要从三个方面进行分析:组织分析,任务和( )分析以及个人分析。
A:行为
B:工作
C:目标
D:标准
正确答案问询微信：424329

“雇主对待雇员的态度因雇员的种族、性别、肤色、宗教、国籍等受法律保护的个体特征而有差异”,这属于( )。
A:有差异的效果
B:有差异的对待
C:不利影响
D:反向歧视
正确答案问询微信：424329

A 150-room hotel anticipates a 60 percent occupancy rate for the upcoming year. If the ratio of employees to occupied rooms is 1.2, how many employees will the hotel need over the next 12 months?
A:90
B:108
C:250
D:350
正确答案问询微信：424329

工会谈判队伍一般由商业代理、工会管理员、谈判人员和()组成。
A:主谈判员
B:工会委员
C:工会代表
D:当地工会主任
正确答案问询微信：424329

饭店业的压力主要来自劳动力短缺、()、长时间且不方便的工作时间以及长时期处于压力之下。
A:员工薪金上涨
B:员工流失率高
C:饭店之间的竞争
D:社会政治经济状况
正确答案问询微信：424329

社交化过程通常包括以下哪几个阶段( )?
A:欢迎活动
B:熟悉组织的规章制度
C:执行真正的上岗入职计划
D:了解组织的历史、价值和目标
正确答案问询微信：424329

研究人员发现造成流动的原因可以分为三种:报酬低;以及()。
A:团队成员的排挤
B:错误或不当的聘用行为
C:不适用企业的文化
D:管理不善和企业道德的缺失
正确答案问询微信：424329

任何培训的第一步都是需求评估,即培训周期的第一个阶段。进行需求评估时一般从哪几个方面进行分析( )?
A:组织分析
B:任务和行为分析
C:管理者分析
D:专家分析
正确答案问询微信：424329

现在最常用的笔试问卷是测试认识能力的问卷,其中包括( )。
A:综合分析能力
B:打字能力
C:机械动手能力
D:口语表达能力
正确答案问询微信：424329

( )是管理者考虑培训前的三个决定性要素,这些要素涉及了每个工作所需要的知识、技能和能力(KSAs),而经理可以根据此确定培训计划的责任和任务。
A:工作环境
B:工作分析
C:工作描述
D:工作指标
正确答案问询微信：424329

在人力资源信息系统中,个人资料应包括( )。
A:社会保险号
B:民族
C:住址及电话号码
D:婚姻状况
正确答案问询微信：424329

将奖励和业绩相连有很多裨益,它可以帮助企业()?
A:提高生产率
B:提高产品品质
C:降低人工成本
D:留住合格的员工
正确答案问询微信：424329

替换成本包括招聘新员工以及()等其他费用?
A:广告费
B:应聘人的路费
C:应聘人的调动费
D:管理人员及工作人员的工时
正确答案问询微信：424329

适合各层级员工培训的方法包括( )?
A:工作轮换
B:角色扮演
C:在职培训
D:团队培训
正确答案问询微信：424329

企业多提供的福利一般可以分为以下哪些类()?
A:加班津贴
B:强制福利
C:养老金及退休福利
D:再就业计划
正确答案问询微信：424329

Labor forecasting is any method used to anticipate the amount of work required in a specified period of time.
A:对
B:错
正确答案问询微信：424329

生产率是评价工作质量的标准。
A:对
B:错
正确答案问询微信：424329

Skills inventories for managers generally stress problem-solving skills.
A:对
B:错
正确答案问询微信：424329

No valid criteria exist by which to judge the effectiveness of performance appraisals.
A:对
B:错
正确答案问询微信：424329

Title I of the Americans with Disabilities Act makes it illegal to refuse service to people with disabilities.
A:对
B:错
正确答案问询微信：424329

外部招聘为企业带来“新鲜血液”和新思想,但是比内部招聘要费钱。
A:对
B:错
正确答案问询微信：424329

根据反优先雇佣行动,所有雇主需要有反优先雇佣行动计划、内容涉及对受保护集团的非歧视性雇佣和晋升计划。
A:对
B:错
正确答案问询微信：424329

航空公司禁止怀孕空姐执行飞行任务是触犯《民权法》中名为经营必需的辩护的法律。
A:对
B:错
正确答案问询微信：424329

Candidates should arrive to interviews ten to fifteen minutes early.
A:对
B:错
正确答案问询微信：424329

增加新任务是决定工作分析频度的内部因素之一,但是新技术的应用就不需要重新进行工作分析。
A:对
B:错
正确答案问询微信：424329

工作扩大化包括把工作细分成最小的构成部分,然后评价每一部分是怎样完成的,这种方法有时也被称为“时间动作分析法”。
A:对
B:错
正确答案问询微信：424329

Recruiters are most influenced by personal factors such as appearance.
A:对
B:错
正确答案问询微信：424329

与加权申请表不同,个人情况申请表侧重应聘者的工作经验。
A:对
B:错
正确答案问询微信：424329

补偿战略是人员选择的方法之一,它侧重应聘者的优势是否能够补偿他在其他领域的弱点。
A:对
B:错
正确答案问询微信：424329

Subjective performance appraisals are preferred over objective performance appraisals.
A:对
B:错
正确答案问询微信：424329

内部招聘可以改变晋升员工的精神面貌,而且比外部招聘省钱。
A:对
B:错
正确答案问询微信：424329

Job rotation is one of the job design techniques which requires cross-training employees.
A:对
B:错
正确答案问询微信：424329

在人力资源信息系统中,离职面谈资料应包括工资表注销日期、自称离职原因、变更地址等信息。
A:对
B:错
正确答案问询微信：424329

所谓合法职业资格(BFOQ)是允许一些合法的歧视的,这些歧视是基于不同性质的工作对不同类型人员的需要。
A:对
B:错
正确答案问询微信：424329

Job simplification involves breaking down jobs into their smallest components and assessing how work is done in each of these components of the whole job.
A:对
B:错
正确答案问询微信：424329