南开大学23年春学期《饭店业人力资源管理（一）（二）（EI双语》在线作业二

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1903-2103）《饭店业人力资源管理（一）（二）（EI双语》在线作业-00002

Two weeks before his performance appraisal, John successfully resolved a service complaint involving one of the company’s most important clients. Although John’s job performance is usually average and sometimes poor, his manager gave him a glowing performance appraisal. Which of the following best describes the type of error that the manager made in appraising John’s performance?
A:past-record anchoring error
B:leniency error
C:recency error
D:central tendency error
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Herzberg’s Two-Factor Theory classifies human needs into only two types. Which of the following is an example of one of Herzberg’s hygiene factors?
A:salary
B:achievement
C:recognition
D:opportunity to advance
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通过相关校标效度检验方法,饭店企业可以了解有关测试是否能考察应聘者可能的工作表现,内容效度是测试应聘者( )。
A:完成全部工作内容的工作绩效
B:完成全部工作内容的成产效率
C:完成全部工作内容的全面能力
D:完成工作内容的综合评估
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()是一种绩效评估方法,这种方法对工作的10项到15项内容进行从1到5的评价计分,这些内容包括工作特点、工作质量、工作数量、独立性、人际关系等。
A:排序法
B:强制分布
C:图表尺度评价法
D:行为锚定登记评价法
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A rural hotel has a modest socialization program that has no specific timetable. Which of the following aspects of socialization strategy is related to timetables for certain types of training?
A:serial vs. disjunctive
B:formal vs. informal
C:tournament vs. contest
D:fixed vs. variable
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Government employees gained the right to organize and bargain collectively through an executive order issued in 1962. Which of the following laws further defined legal rights of government employees?
A:the Taft-Hartley Act
B:the Worker Adjustment and Retraining Notification Act
C:the Governmental Adjustment Act
D:the Civil Service Reform Act
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All of the following are factors that the majority of audits use to assess a company’s social responsibility performance except:
A:established objectives
B:established priorities
C:committed resources
D:employee reactions
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Which of the following types of information would a manager be least likely to obtain from former employers about job applicants?
A:dates of employment
B:salary information
C:eligibility for rehire
D:former position and responsibilities
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Which of the following statements about the performance appraisal process is false?
A:Self-appraisals tend to be more critical than appraisals by others.
B:Guest appraisals tend to stress extremes.
C:Immediate supervisors generally make better assessments than second-level supervisors.
D:Some researchers contend that peer evaluation is the best appraisal method.
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Despite popular thinking, comparable worth is not the same as equal pay. The major difference is that:
A:equal pay deals with the issue of pay in the same job; comparable worth deals with pay in similar jobs.
B:equal pay deals with the issue of pay in similar jobs; comparable worth deals with pay in the same job.
C:comparable worth relates to how to determine job worth, while equal pay relates to pay discrimination within the same job.
D:comparable worth relates to how to determine job worth, while equal pay relates to pay structure design
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The ombudsman appeals process:
A:involves one person investigating complaints or listening to both sides of a case and attempting to mediate an acceptable solution.
B:usually requires that committees hear appeals and issue final rulings.
C:is based on an organization’s chain of command.
D:is to be used as the last resort in a sequence of appeals.
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Negotiations between a company and a union can be approached in various ways. The negotiation strategy in which each side attempts to create a negative impression of the other is called:
A:boulwarism.
B:intraorganizational bargaining.
C:attitudinal structuring.
D:aggressive bargaining.
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An MSDS plays which of the following roles in OSHA compliance?
A:informs employees of their rights under OSHA
B:specifies how employers must label work hazards
C:provides information about hazardous chemicals used at the property
D:designates a point person for OSHA compliance issues
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In preparation for upcoming budget meetings, department heads were asked to estimate labor demand in their areas for the next 12 months. This is an example of:
A:trend forecasting.
B:micro-forecasting.
C:bottom-up forecasting.
D:moving average forecasting.
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Carrie, the manager of a 150-seat theme restaurant, always interviews several applicants for an open position. She compares the applicants and selects the applicant who seems to stand out from the rest. Which of the following errors or biases does Carrie’s selection technique potentially introduce?
A:devil’s horns effect
B:similarity error
C:contrast error
D:halo effect
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Employee assistance programs are:
A:programs that help employees by matching them with other employees who have skills in counseling.
B:exclusively designed for substance abuse cases.
C:available to employees for a small fee.
D:as varied as U.S. businesses.
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Which of the following statements about criteria for performance appraisals is true?
A:Experienced managers are objective and unbiased when appraising employee performance.
B:Subjective performance appraisals are preferred over objective performance appraisals.
C:No valid criteria exist by which to judge the effectiveness of performance appraisals.
D:Managers can become better appraisers of performance by understanding the factors that increase the likelihood of error.
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The food and beverage director at a downtown hotel cross-trained buspersons to deliver room service orders. This is an example of:
A:job simplification
B:job rotation.
C:job analysis.
D:horizontal job expansion.
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Some companies choose to call their turnover reduction programs “retention programs,” mainly because:
A:most companies that successfully minimize unwanted turnover begin by referring to the problem in positive terms.
B:these companies tend to retain their turnover reduction programs for a significant period of time.
C:managers in these companies want to retain most of the employees that leave their companies.
D:their managers want to use a term that is shorter than “turnover reduction program.”
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Which of the following is not regarded as a potential advantage of internal recruiting over external recruiting?
A:lower recruitment costs
B:infusion of “new blood” with new ideas
C:lower training costs
D:improved morale of staff
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员工可以享受公司资助的许多其他计划所提供的福利,其中最常见的其他福利包括()?
A:教育福利
B:退休福利
C:养老金计划
D:员工援助项目
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离职成本是由一名当前员工直接引起的成本,其中包括()?
A:离职工资
B:离职面谈
C:终止福利
D:支付失业税
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适合非管理者培训的方法有( )?
A:在职培训
B:程序指导
C:会议培训
D:公文处理工作培训
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不同于远期校标效度和即期校标效度的预测方法,内容效度衡量方法是听取专家意见,其中包括以下哪些步骤( )?
A:完全工作分析
B:设计测试
C:由专家审查测试内容
D:由人力资源部门对测试内容进行修改
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饭店使用的绩效评估方法比较多,且每种方法都各有优缺点。排序法是一种常用的方法,通常有以奥鹏南开大学新学期作业参考 代做2元一门下哪些排序法()?
A:循环对比
B:交叉对比
C:配对对比
D:简单或直线排序
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基本纪律管理方法有三种,它们之间界限不很清晰,有重复的地方。以下哪些属于基本的纪律管理方法()?
A:红热炉法
B:地递进纪律法
C:口头警告
D:停薪留职
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社交化过程通常包括以下哪几个阶段( )?
A:欢迎活动
B:熟悉组织的规章制度
C:执行真正的上岗入职计划
D:了解组织的历史、价值和目标
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替换成本包括招聘新员工以及()等其他费用?
A:广告费
B:应聘人的路费
C:应聘人的调动费
D:管理人员及工作人员的工时
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很多饭店依靠经理根据申请表来主观判断应聘人的资格,()就足以使经理对应聘者的个人情况作出客观的评价。
A:前任雇主的证明
B:获得过的奖励和惩罚
C:加权申请表
D:个人情况介绍
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与个人抢矿介绍表不同,加权申请表侧重应聘者的( )。
A:工作经验
B:个人态度
C:生活经验
D:社会价值观
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Training budgets have been steadily declining since 2000.
A:对
B:错
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In job enlargement, also called vertical job expansion, responsibilities are added to an employee’s jobs that are not extremely similar to the tasks the employee performs.
A:对
B:错
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A company should notify job applicants before conducting credit reference checks on them.
A:对
B:错
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工作样本测试是指通过一项指定的工作衡量应聘者完成工作或相关任务的能力。
A:对
B:错
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Job enlargement is referred to as broadening a job to include additional tasks requiring similar skills and abilities.
A:对
B:错
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增加新任务是决定工作分析频度的内部因素之一,但是新技术的应用就不需要重新进行工作分析。
A:对
B:错
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Cutting training budgets is one of the last measures an organization will take to cut costs during difficult economic times.
A:对
B:错
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Productivity standard is the amount of work output by an employee during a specific period of time.
A:对
B:错
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生产率标准是指什么样的产量是可以接受的。
A:对
B:错
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内部招聘战略通常包括职业生涯规划、技能列表和内部招聘公示体系。
A:对
B:错
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Performance standards establish the required levels of quality in the work performed.
A:对
B:错
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面试是否能标准化取决于面试环境而不是内容,包括面试者、组织对面试环境的有意无意的改变。
A:对
B:错
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选择是针对应聘者进行的合法歧视,其目的是选择能胜任工作的应聘者。选择应兼顾可靠性和有效性。
A:对
B:错
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An HRIS involves the purchase of a large computer system and the hiring of specially trained personnel.
A:对
B:错
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Equal Pay Act of 1963 requires that men and women working for the same organization be paid the same rate of pay for work that is substantially the same.
A:对
B:错
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Herzberg’s Two-Factor Theory classifies human needs into only two types. Recognition is an example of one of Herzberg’s hygiene factors
A:对
B:错
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Written reference checks can be initiated either by the applicant or by the prospective employer.
A:对
B:错
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A succession chart helps estimate the internal supply of employees for a particular position.
A:对
B:错
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Alternative employees are the main staff of the organization.
A:对
B:错
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Training budgets have been steadily increasing since 2000.
A:对
B:错
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