南开大学23年春学期《饭店业人力资源管理（一）（二）（EI双语）》在线作业一

奥鹏南开大学新学期作业参考

23春学期（高起本：1609、1703）《饭店业人力资源管理（一）（二）（EI双语）》在线作业-00001

An employer has posted a list of rights employees have under OSHA. The list has two items: the right to know about hazardous materials in the workplace and the right to report violations of OSHA standards without fear of punishment by the employer. Which of the following rights should also be on the list?
A:the right to accompany OSHA compliance officers during an inspection of the workplace
B:the right to refuse to work in an unsafe environment
C:the right to know when an inspection by compliance officers is being planned
D:the right to a company-sponsored safety and health program
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所有工资政策和薪酬支付过程都受到()的约束,任何实施与该法律不符的政策或过程的企业都会被处以罚金,并责令补足欠发工资。
A:《民权法》
B:《公平工资法》
C:《公平就业机会》
D:《公平劳动标准法》
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Which of the following statements about the performance appraisal process is false?
A:Self-appraisals tend to be more critical than appraisals by others.
B:Guest appraisals tend to stress extremes.
C:Immediate supervisors generally make better assessments than second-level supervisors.
奥鹏南开大学新学期作业参考 代做2元一门D:Some researchers contend that peer evaluation is the best appraisal method.
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Since the Great Recession began in 2008:
A:employees have generally found it easier to advance their careers at their current employers.
B:employees have been more likely to look for different opportunities outside of their current jobs.
C:job applicants have been low in supply.
D:human resource and recruiting personnel have been more focused on hiring employees at the lowest skill levels.
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Katrine, the HR director of a nationwide restaurant chain, is considering individual incentive programs the company might offer its employees. Which of the following is not an individual incentive program?
A:standard hour program
B:merit pay
C:cost-savings plan
D:bonus plan
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Which of the following is not an internal recruiting tool?
A:outsourcing
B:job bidding
C:skills inventories
D:job posting
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Federal regulations for collective bargaining originated during a time when a particular labor problem was common in the United States. The intent of the regulations was to decrease the economic effects of which of the following?
A:the Taft-Hartley Act
B:featherbedding
C:union decertifications
D:strikes
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Filing workers’ compensation claims, serving on juries, refusing to commit perjury, whistle- blowing—all these fall under the category of and cannot legally be the basis for discharge.
A:judicial prerogative
B:public policy
C:employee responsibilities to the employer
D:employer responsibilities to the employee
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在一定时间内员工完成的工作量是( )。
A:生产率标准
B:业绩标准
C:劳动预测
D:生产率
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Managers of a hotel that is slated to open in two weeks are determining whether to establish ranges of pay within the pay grades they recently created. If they do establish ranges of pay, they also need to figure out how large the ranges should be for each grade. With regard to this situation, which of the following statements is false?
A:None of the first group of employees that are hired should receive a promotion or pay raise in the first few months of operation.
B:Normally, jobs on the lower end of the pay scale have narrower pay ranges than those at the top of the scale.
C:Ranges within pay grades allow employees to receive raises without management having to change their grades of pay.
D:Employees are likely to expect raises as they gain experience and skills.
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Traditional approaches to discipline:
A:are reactive in nature.
B:are those in which disciplinary action precedes the undesirable behavior.
C:work well only with new hires.
D:emphasize the administration of discipline before an employee fails organizational norms and Standards.
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通过相关校标效度检验方法,饭店企业可以了解有关测试是否能考察应聘者可能的工作表现,内容效度是测试应聘者( )。
A:完成全部工作内容的工作绩效
B:完成全部工作内容的成产效率
C:完成全部工作内容的全面能力
D:完成工作内容的综合评估
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A pension plan in which contributions are made at a fixed rate for each employee is called:
A:a defined contribution plan.
B:a defined benefit plan.
C:an individual retirement account.
D:an individual benefit plan
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工会主要有两个类型:( )
A:行业工会和产业工会
B:行业工会和企业工会
C:企业工会和事业工会
D:国家工会和地方工会
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Since the early part of the twentieth century, profit maximization has shaped a particular philosophy of social responsibility. All of the following statements reflect this philosophy except:
A:“What’s good for business is good for society.”
B:“Let the government decide what is best for all.”
C:“Managers should be accountable to their superiors.”
D:“Let the buyer beware.”
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Which of the following is the most common type of training objective?
A:results-oriented
B:learning-acquired
C:knowledge generation
D:reaction-based
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You are a human resources management consultant and you are trying to convince a hotel’s general manager to be more careful in the way he handles discharges. Your strongest argument would be that:
A:building a culture of discipline demands swift punishment.
B:failure to handle discharges properly could land the employer in court.
C:managers who handle discharges well have higher self-esteem and personal power than managers who do not.
D:surveys show that employee satisfaction skyrockets when managers handle discharges properly.
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In which managerial developmental career stage should the emphasis be on new challenges and objectives?
A:organizational entry stage
B:mid-life/mid-career stage
C:pre-retirement stage
D:retirement stage
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管理方谈判队伍一般包括()、一名律师和一名受过集体谈判训练的顾问。
A:总经理
B:主谈判员
C:董事会成员
D:人力资源部经理
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A manager considered her training program unsuccessful due to the fact that a majority of the trainees said they did not like it. This manager was using a/an training objective.
A:on-the-job behavior
B:learning-acquired
C:critical-incident
D:reaction-based
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个人奖励计划包括以下哪几种()?
A:加班工时计划
B:标准工时计划
C:佣金计划
D:绩效工资
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内部招聘的优势包括( )
A:改变晋升员工的精神面貌
B:比外部招聘省钱
C:降低培训费用
D:改变为自己找发展机会的员工的态度
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饭店企业必须精心设计上岗引导计划解答员工关于工作的问题,这方面的信息可以分为以下哪些类别( )?
A:工作环境
B:关于企业文化
C:工作相关情况
D:具体的工作责任和工作技能
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解雇面谈是分级惩处的最后一步。面谈的目的是()?
A:完成解雇行为
B:寻找是否存在补救措施
C:回顾走到这一步的全过程
D:届时为什么必须采取这个严厉的纪律处分行为
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一个饭店选择员工的方法决定了选择过程的长度,很多饭店用其中最常用的两种方法是( )?
A:多重障碍战略
B:补偿战略
C:蓝海战略
D:红海战略
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适合管理者培训的方法有( )?
A:讲座
B:在职培训
C:案例研究培训
D:行为模仿
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集体谈判协商经济和非经济因素,经济因素的谈判往往重点在()?
A:工资
B:福利
C:养老金
D:奖金计划
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将奖励和业绩相连有很多裨益,它可以帮助企业()?
A:提高生产率
B:提高产品品质
C:降低人工成本
D:留住合格的员工
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当今劳动力正在经历巨大的变化,下面哪些变化趋势影响到人力资源的规划和招聘?
A:劳动力在减少，技术不熟练
B:全球化趋势加强
C:变化越来越大
D:老龄化趋势严重
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基本纪律管理方法有三种,它们之间界限不很清晰,有重复的地方。以下哪些属于基本的纪律管理方法()?
A:红热炉法
B:地递进纪律法
C:口头警告
D:停薪留职
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电话询问、书面推荐和访问有关人员是收集参考资料的常用方法,每种方法都各有利弊。
A:对
B:错
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Experienced managers are objective and unbiased when appraising employee performance.
A:对
B:错
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技能清单、更换和接替图表都能简化内部招聘,而且经理可以通过内部招聘了解谁有能接受新的岗位,谁有意向做新的工作。
A:对
B:错
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由于目的不同,工作分析需要收集的信息资料是不同的,工作分析过程中需收集的信息包括:实际工作活动;工具、设备及其他工作辅助设施;工作背景;个人特点;行为要求和表现水平。
A:对
B:错
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要求工作分析的外部因素包括:客人流量的增加或减少,季节性差异、出现新的竞争者等。
A:对
B:错
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相关效标效度指选择过程中预测因子有多大准确性。
A:对
B:错
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Part-time employees generally work 20 hours or less per week.
A:对
B:错
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Managers should recognize the two types of labor costs in hospitality companies: fixed labor expenses and variable labor expenses.
A:对
B:错
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Staffing guides are useful tools for controlling variable labor expenses.
A:对
B:错
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Return on investment (ROI) is the primary indicator used to evaluate training programs.
A:对
B:错
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结构性面试的最大优点是使得应聘者之间具有可比性,因此一些专家认为这种方式得到的信息具有较高的可靠性和有效性。
A:对
B:错
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Performance standards establish the required levels of quality in the work performed.
A:对
B:错
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分析内部劳动力供给从清查当前员工情况和技能情况入手。
A:对
B:错
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Managers have more control over variable labor expenses than they do over fixed labor expenses.
A:对
B:错
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Recruiters are most influenced by personal factors such as appearance.
A:对
B:错
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兼职雇员的工作时间为每周20小时左右,而且在很多组织中,他们无法享受到如医疗保险等企业福利。
A:对
B:错
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职业分析问卷(PAQ)是一种可以将要素量化的结构性问卷,由从事这项工作的员工填写,并由工作分析员对结果进行分析。
A:对
B:错
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选择的信度强调选择方法产生相同结果的一致性程度。
A:对
B:错
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An unexpected increase in business volume will increase fixed labor expenses.
A:对
B:错
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Age discrimination in advertising occurs when ads specify or imply ages, e.g., “excellent opportunity for college students.”
A:对
B:错
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