南开大学23年春《客房部运营与管理（一）（二）（EI双语）》在线作业三

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1909-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业-00003

客房服务员在清扫整理客房时,在完成了收集杯子和烟灰缸这一工序后,接下来的工作是( ) 。
A:撤换床上用品
B:整理床铺
C:除尘除迹
D:补充房间用品
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客房部服务员在做浴室清洁作业时, 勿用 ( ) 抹尘.
A:客用的毛巾
B:湿的摸布
C:喷了药剂的摸布
D:干的摸布
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The room status report sometimes called( )
A:Room status list
B:Room status sheet
C:Housekeeping status report
D:Housekeeping report
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哪种预算的开支通常是客房部的第二项支出( )
A:布草
B:工资
C:设备
D:洗涤用品
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如有访客探访住店客人而客人不在,服务员应有礼貌劝其到( )等候.
A:客房
B:公共场所
C:楼面服务台
D:办公室
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要清除顽固水渍使用的清洁剂是 ( )
A:硫酸钠
B:草酸
C:醋酸
D:柠檬酸
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Unsealed wood is a kind of the ( )surface
A:Porous
B:Semi-porous
C:Nonporous
D:Non of the above
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Teams of two people are usually assigned( ) rooms
A:20—25 rooms
B:25—30 rooms
C:30—35 rooms
D:35—40 rooms
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( )indicate how often items on inventory lists are to be cleaned or maintained. ( )
A:Recycled Inventory list
B:Frequency schedules
C:Job list
D:Non- of them
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服务员在清扫房间时应将钥匙 ( )
A:放工作车里
B:随身携带
C:暂放在行李柜上
D:插在门锁上
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Which type of keys can open all doors in the property including those that are double locked. ( )
A:Emergency keys
B:Master keys
C:Storerooms keys
D:Guest rooms key
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下列做房程序正确的是( )
A:拉窗帘、开窗、做卫生间、做床、抹尘、吸尘、补充客用品
B:拉窗帘、开窗、做床、做卫生间、抹尘、吸尘、补充客用品
C:拉窗帘、开窗、做床、做卫生间、吸尘、抹尘、补充客用品
D:拉窗帘、开窗、做床、抹尘、吸尘、做卫生间、补充客用品
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检查客房时,应从( )开始循序进行,从上到下、从里到外,以防止遗漏。
A:天花板
B:地面
C:窗帘
D:房门
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饭店客房部的组织机构及岗位设置应以( )为最有效率和活力。
A:扁平化和小型化
B:扁平化和大型化
C:垂直化和小型化
D:垂直化和大型化
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To establish par levels for all types of uniforms, the executive housekeeper needs to know ( )
A:How many uniformed personnel work in each department.
B:How frequently uniforms need laundering.
C:How often uniforms need cleaning.
D:All of the above.
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Some examples of guest amenities including ( )
A:after shave lotion
B:colognes
C:body lotion
D:tooth paste
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公共区域清洁卫生的特点包括()
A:人员流量大，清洁工作不太方便
B:涉及范围广，造成影响大
C:项目繁杂，专业、技术性强
D:擦洗拖抹等基本劳动，奥鹏南开大学新学期作业参考 代做2元一门没有专业要求
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Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )
A:Cleaning cart
B:Spray window and glass cleaner
C:Bowl brush
D:Dusting solution
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How to reduce employee Theft. ( )
A:Management must set standards and act as role model
B:Employee handbook should spell out the consequences of steeling hotel property
C:Rules must be enforced
D:Screen all applicants before making job offer. This includes background check for any criminal conviction
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Guest loan items ( )
A:Hair dryers
B:Iron and iron boards
C:Extra bed
D:Adaptors
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Some examples of guest supplies including ( )
A:soap
B:shampoo
C:cotton buds
D:sewing kit
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In houdekeeping department, what item can be recycled. ( )
A:Water
B:Plastic
C:Aluminum
D:Paper/cardboard
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Why is important to clean areas to a high standard( )
A:To meet guest expectations
B:To achieve a high level of hygiene
C:To meet safety regulations
D:To comply with legislation
E:To extend the life of items cleaned
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酒店客房部安排2个客房服务员一起工作,这样做的优点包括哪些?
A:提升员工人身安全度
B:互相学习
C:互相监督
D:减少员工偷窃行为
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What chemicals do you need to clean rooms( )
A:All purpose cleaner
B:Glass cleaner
C:Disinfectant/abrasive cleaner
D:freshener
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Non-Inventories include ( )
A:Soap
B:Comb
C:Bath powder
D:Shampoo
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客房部日常使用的小型设备包括()
A:摸布
B:扫把和拖把
C:清洁提桶
D:橡皮手套
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When we clean public areas,what equipment do you need.( )
A:Vacuum cleaner
B:Floor polisher
C:Toilet cleaner
D:Broom
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饭店运营中循环使用物品包括( )
A:床
B:床单
C:真空吸尘器
D:沐浴露
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酒店公卫的日常保养工作包括()
A:盆景的保养
B:烟灰筒的保养
C:壁画、壁灯灯罩及各种装饰物的保养
D:客房地毯清洁与保养
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When a room attendant will clean the guestroom, she/he must knock at the door 3 times and enter the guestroom.
A:对
B:错
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An income statement is a report of what actually occurred, while the operating budget is a forecast or plan for what is to come.
A:对
B:错
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Solvent-based cleaners are specifically designed to remove heavy grease, stains and soilage build up from surfaces.
A:对
B:错
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客房内的电视如果无法修好的话那么这间房是绝对不能出租给客人的。
A:对
B:错
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“双锁房”是客人在房内上了双锁,酒店员工无法进入的房间。
A:对
B:错
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Room allocation sheet is a list of rooms to be cleaned and each PA’s status.
A:对
B:错
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Smoke detectors are set off by sensing smoke.
A:对
B:错
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一些饭店自己内部有洗衣房,没有内部洗衣房的饭店可以采用店外包租洗衣服务的方法洗涤饭店的织物。
A:对
B:错
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When a room attendant cleaning the guestroom, she/he should collect recyclable items and place them in the correct container on your cart, such as newspapers.
A:对
B:错
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凡是门把手上挂着"Do not Disturb"牌子或有反锁标志的房间,服务员一概不许敲门打扰.
A:对
B:错
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客房区域是客人活动最频繁的地方,是饭店的形象代表。
A:对
B:错
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客房部与前厅部两个部门工作接触非常多,尤其是前台与客房部的工作接触频繁。
A:对
B:错
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A variety of pests make their way into a guestroom. The location of the hotel is likely to influence the types of pests you encounter. Whatever the pest, it must be removed immediately.
A:对
B:错
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Term “HVAC” manes Hotel Ventilation Air conditioning Cable.
A:对
B:错
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上浆粉主要用于洗涤客衣时使用.
A:对
B:错
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客房里的各种灯具和照明用具是由工程部来负责维修的。
A:对
B:错
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客房的清扫顺序是VIP房,挂有“请清理房间”的房,住客房,走客房,空房。
A:对
B:错
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A resident manager is often appointed to take responsibilities when the general manager and the manager-on-duty are both absent from the hotel.
A:对
B:错
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Depending on the standard of hotel, commonly a departure or check—out room may take 20 minutes whereas a stayover room may take 10 minutes.
A:对
B:错
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“待修房”(Out-Of-Order)是指客房有些小问题暂时不允许出租。
A:对
B:错
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