南开大学23年春《客房部运营与管理（一）（二）（EI双语）》在线作业二

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1909-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业-00002

劳动生产率标准量要计算出( )
A:每间需多长时间打扫出来
B:日工作时间累计
C:日需清洁房间质量
D:日需清洁房间数量（符合质量标准）
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The room status report sometimes called ( )
A:Room status list
B:Room status sheet
C:Housekeeping status report
D:Housekeeping report
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When we are cleaning the guestroom, we should collect recyclable items and place them in the correct container on your cart, such as:
A:Newspapers
B:Aluminum cans
C:Glass bottles
D:All of the above
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“DND”是指( )房态
A:请即打扫
B:住客房
C:请勿打扰
D:重要客人
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客房部工作一般不包括 ( )
A:问讯服务
B:失物招领服务
C:迷你吧服务
D:客房送餐服务
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Which type of keys can open all doors in the property including those that are double locked. ( )
A:Emergency keys
B:Master keys
C:Storerooms keys
D:Guest rooms key
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Communication between housekeeping and engineering should be efficient so that most( )repairs can be handled while the room attendant is cleaning the guest room.
A:Major
B:Minor
C:Important
D:Efficient
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( )indicate how often items on inventory lists are to be cleaned or maintained.
A:Recycled Inventory list
B:Frequency schedules
C:Job list
D:Non- of them
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Maximum quantity means( )
A:The greatest number of purchase units that should be in guest room at any given time
B:The greatest number of purchase units that should be in stock at any given time
C:The greatest number of purchase units that should be in guest room at a certain time
D:The greatest number of purchase units that should be in stock room at a certain time
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擦拭( )时,应用干布,切勿用湿布抹尘。
A:行李架
B:梳妆镜
C:台灯和镜灯
D:写字台
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100间客房劳动生产率为30分钟清洁一间房,在开房率80%的情况下要多少小时完成( )
A:40
B:30
C:20
D:80
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提起重物主要是以身体的部位是( )
A:背
B:腿
C:臂膀
D:腰
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( )属于饭店的免费服务。
A:Wake Up Call
B:Room Service
C:Laundry Service
D:Express Service
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Communication between housekeeping and engineering should be efficient so that most( ) repairs can be handled while the room attendant is cleaning the guest room.
A:Major
B:Minor
C:Important
D:Efficient
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要清除顽固水渍使用的清洁剂是 ( )
A:硫酸钠
B:草酸
C:醋酸
D:柠檬酸
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The primary functions of housekeeping department includes ( )
A:Cleaning guest rooms
B:Cleaning PA
C:Establish and maintain cleaning standards
D:Selling guestrooms
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Brushing can remove ( )from fabrics. ( )
A:Dust
B:Particles
C:Soil
D:Water
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Fixtures and Fittings include ( )
A:Heating
B:Carpet
C:Pictures
D:Lamps
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整理各种织物有可能被放置的地方包括 ( )
A:职务的住储藏室（大库）
B:客房内
C:楼层工作间的织物架上
D:工作车内
E:脏布草运送箱与滑道附近
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What factors affect cleaning standards and services offered. ( )
A:Star rating
B:Star skill levels
C:Polices and procedures
D:Target markets
E:Hotel locations
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Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )
A:Cleaning cart
B:Spray window and glass cleaner
C:Bowl brush
D:Dusting solution
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客房部日常使用的小型设备包括()
A:摸布
B:扫把和拖把
C:清洁提桶
D:橡皮手套
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What happens at the beginning of the room attendant’s shift ( )
A:Attend a briefing
B:Collect room allocation sheet
C:Collect master key
D:Collect hand caddy and cleaning chemicals
E:Set up cleaning equipment
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客房服务员在清洁客房的时候所需要的清洁设备与工具包括( )
A:吸尘器
B:洗地毯机
C:清洁车
D:各种清洁剂
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The par number for a non-recycled item is a range between a minimum and maximum inventory quantity based on the ( )
A:Usage rates
B:Occupancy levels or average occupancy
C:Frequency with which supplies are to be reordered
D:lead time
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What are Public Areas ( )
A:The foyer
B:Bars
C:Restaurants
D:Guestrooms
E:Lifts and stairwells
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As a housekeeping room attendant, how do you make the room cleaning easier.( )
A:By checking equipment for faults before use
B:By using the right cleaning equipment for each cleaning task
C:By using equipment as it was intended to be used
D:By following cleaning procedures
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Some examples of Guest Loan Items including ( )
A:iron and ironing board
B:electric razor
C:power adapter
D:hair dryer
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Some examples of guest amenities including ( )
A:after shave lotion
B:colognes
C:body lotion
D:tooth paste
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Most hotels will have in place procedures for cleaning guestrooms. In general terms ( )
A:Strip and remake the bed
B奥鹏南开大学新学期作业参考 代做2元一门:Clean the rest of the bedroom
C:Clean the kitchen
D:Clean the bathroom
E:Vacuum the floor
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Friends and relatives of employees should be allowed in guestroom areas or employee locker rooms.
A:对
B:错
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所谓的操作标准就是客房部对员工清洁客房数量的标准。
A:对
B:错
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Front office is responsible for the storage, issuing, use and replacement of three main types of linen inventories.
A:对
B:错
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饭店中最高领导通常被称作“总经理”“总裁”或者“经营主管”。
A:对
B:错
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When a room attendant cleaning the guestroom, she/he should collect recyclable items and place them in the correct container on your cart, such as newspapers.
A:对
B:错
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客房区域是客人活动最频繁的地方,是饭店的形象代表。
A:对
B:错
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Room Amenities are items supplied by the hotel for the guests’ consumption or use during their stay such as shampoo, conditioner, tea and coffee, writing paper, pens and matches.
A:对
B:错
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酒店公共区域的保养工作很多,且都必须做定期的保养,以保持干净无灰尘。
A:对
B:错
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Items should be tagged and logged and secured after they have been turned over the lost and found, and Tags may be numbered and used to identify the item.
A:对
B:错
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苹果木相对来说比较硬,而且还有漂亮的花纹,因此很多酒店的木质地面都是苹果木地板。
A:对
B:错
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擦鞋服务是客人需要付费的有偿服务。
A:对
B:错
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碱性洗涤剂多用于洗衣房,可以加强衣物的去污能力与消毒能力。
A:对
B:错
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In the hotels,Class B fires involve electrical in nature.
A:对
B:错
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客房部的计划性维修是根据维修单上注明的物品破损情况由工程部人员进行维修安排。
A:对
B:错
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Room attendant should clean and dry the tub and shower area with toilet cleaner.
A:对
B:错
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地毯的清洁方法有很多种,从简单的吸尘到冷水或者热水抽洗。
A:对
B:错
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“即将离店房”(Due-out)是客人次日即将离店的房态。
A:对
B:错
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客房部领班查房的原则是顺时针开始,从上至下,先卫生间,后房间。
A:对
B:错
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OOS房内所出现的问题一般来说要相对较长的时间来修复,如地毯被烫坏出现明显的破损。
A:对
B:错
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乙烯基表面可以使用刷子,肥皂,水以及较强的清洁剂进行刮洗。
A:对
B:错
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