南开大学23年春《酒店业培训与人才发展（一）（二）（EI双语）》在线作业三

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1909-2103）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00003

以下不属于培训中可以使用的辅助媒体的是
A:视频
B:图片
C:麦克风
D:学员姓名牌
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以下哪个不属于四步培训法中实施培训的工作内容()
A:开始培训
B:示范操作
C:多用专业术语
D:重复重点
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Training reduces turnover by providing employees with:
A:Involvement in corporate culture
B:Information about their jobs and the organization
C:Predictable work environments
D:all of the above
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In the ADDIE steps in instructional design, ()means Define the problem, identify the source of the problem, and determine possible solutions.
A:Analyze
B:Design
C:Develop
D:Implement
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以下选项中()不是对主管进行培训时面临的挑战。
A:创造性思维
B:目标设定
C:小组规模
D:逻辑创新
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以下不属于培训需求信息的收集方法是
A:问卷调查法
B:访谈法
C:工作任务分析法
D:专家打分法
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Which of the following is not useful tool with training?
A:job preparation
B:task list
C:job breakdown
D:job descriptions
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以下属于培训方法角色扮演中第二个步骤的是
A:进行角色扮演
B:提供背景
C:参与者汇报
D:结束此环节
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“表现、熟练程度、语言、组织目标、价值观和历史”是()培训的内容。
A:具体性
B:社会化
C:入职
D:入职
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()can include payments and wages to instructors, technicians, any support staff, and training developers.
A:Delivery costs
B:Materials costs
C:Other costs
D:Labor costs
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Labor?related benefits deriving from effective training are:
A:Fewer employee grievances
B:Fewer lawsuits
C:Less likelihood of a strike
D:all of the above
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Observers should be:
A:detail?oriented
B:objective
C:accurate
D:all of the above
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以下不属于结果层评估中可以度量的内容的是
A:组织目标的实现程度
B:外部客户的满意度
C:供应商的满意度
D:内部员工的满意度
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下面哪个选项不属于测量可以为有效的评估提供的依据:
A:持续性的反馈
B:对比
C:准确性
D:时效性
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The six?step model for outsourcing includes
A:Commit; Select Activities
B:Choose Vendor(s); Contract
C:Transition; Manage and Improve
D:All of the above
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()provides a means for both the trainer to improve the training and the learner to make better use of the training.
A:Analyze
B:Design
C:Develop
D:Evaluate
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Trainers who employ ESP in training sessions can address all learning styles. "P" stands for()
A:Practice it with role?play activities
B:Practice it with games and role?play activities
C:Practice it with games
D:Practice it with special events and role?play activities
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Common training materials include:
A:Instructor guides
B:Participant workbooks
C:Manuals
D:奥鹏南开大学新学期作业参考 代做2元一门all of the above
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Which of the following is the main clause of the outsourcing contract?
A:Data rights
B:Penalties
C:Payment schedules
D:All of the above
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入职培训对酒店的益处是()
A:提升员工满意度
B:降低酒店投诉率
C:降低员工流动率
D:提供沟通平台
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培训师对各种类型的受训者的反应取决于()。
A:培训师的个人风格
B:训练组的规模和历史
C:组织的培训目标
D:以及训练的持续时间
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The three involved channels or elements in communication process are
A:volume
B:vocal
C:visual
D:verbal
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Which of the following belong to the stages to a role play?
A:Provide background
B:Conduct the role play
C:Close the session
D:Debrief the participants
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计算机在培训中所起到的几种最基本的作用有
A:数据管理
B:人员管理
C:支持任务
D:支持决策
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Some of the many factors contributing to the labor shortage in the hospitality industry are:
A:Demographics
B:Competition from better paying industries
C:Low perception of service culture
D:Perceived lack of education needed
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Typical questions to be included in designing feedback mechanisms are
A:What do we need to know?
B:How do we get the information?
C:How do we provide information to all people who need to have it?
D:How do we get the feedback?
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Which of the following are the types of technology?based media that can be used in training?
A:Video
B:Computer?based training
C:Computer?aided instruction
D:Web?based training
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Which of the following are the two types of introductions that are made at the beginning of a training session?
A:the introduction of the trainer/facilitator
B:the introduction of the manager
C:the introduction of the participants
D:the introduction of the supervisor
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员工流动率成本通常可以分为哪三个类别
A:解雇成本
B:重置成本
C:评估成本
D:培训成本
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Common training methods are
A:Group Training
B:One?on?One Training
C:On?the?Job Training
D:Off?the?Job Training
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Usually, training was measured by:
A:Total dollars spent in training
B:Number of people attending training
C:Number of employees
D:Number of new courses
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The disadvantages of Computer aided instruction (CAI) include:
A:Requires some additional computer hardware and software
B:Dependency on a network connection
C:Individual attention given to trainees
D:Newness of technology may take away from the learning
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通过培训可以减少员工流动率,是因为培训可以为员工提供
A:增强工作满意度
B:参与决策
C:融入企业文化
D:不可预测的工作环境
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组织成员抵制变革的原因包括()。
A:资金问题
B:缺乏信任
C:能力不足
D:害怕工作变动
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以下哪些是通过认证来支持专业发展的协会()。
A:CHA
B:CAA
C:CCM
D:CHSE
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在学习层评估方面,如果学习的是新知识,就没有必要在培训前进行测试。但如果培训的是参训人员以前就已经知道的概念、原则和技巧,那么,就有必要事前进行测试,以便将学员培训前后掌握的内容进行对比。
A:对
B:错
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Regional and corporate trainers, such as directors of training or training managers, should have most of the qualifications of the department?level trainers because they at times do personally conduct some training programs.
A:对
B:错
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一个好的培训师不能向学员分享自己过往的经历,尤其是错误经历。
A:对
B:错
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The general property orientation usually is conducted in the new employee’ s actual department to familiarize the individual with his or her specific job responsibilities and the work environment.
A:对
B:错
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继续教育大多是通过高等教育机构进行的。
A:对
B:错
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To help the protg feel comfortable, the mentor may need to evaluate whether the location they are meeting in is the most effective for both parties.
A:对
B:错
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All executive MBA programs require a minimum number of years’ work experience and status as an upper?level manager.
A:对
B:错
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Jerrold Kemp Design Model is used mostly by instructional designers who are new to the process and have more knowledge about content than instructional techniques.
A:对
B:错
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Corporate universities is the meaning of in?house training and education that focuses on issues peculiar to an individual company or industry, particularly leadership development.
A:对
B:错
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培训设计从二战开始变为一个更加正式的学科。
A:对
B:错
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培训需求分析是现代培训活动的首要环节,是进行培训评估的基础。
A:对
B:错
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A major tangible benefit of training is the savings of time in the form of labor hours.
A:对
B:错
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Emergent change is considered continuous, unpredictable, open ended, and an ongoing process of movement outside the organization.
A:对
B:错
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师徒制的分离阶段是一个较为容易的阶段。
A:对
B:错
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The emphasis on action learning results in optimal use of the classroom time in enhancing leadership capabilities.
A:对
B:错
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