南开大学23年春《酒店业培训与人才发展（一）（二）（EI双语）》在线作业二

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1909-2103）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00002

以下不属于访谈法的特点的是
A:可以有效了解员工需求
B:难以建立信任关系
C:可以充分沟通
D:可能会影响员工工作
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Career opportunities in the hospitality training profession include:
A:Department?Level Trainers
B:Property?Level Trainers
C:Regional and Corporate Trainers
D:all of the above
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Common training materials include:
A:Instructor guides
B:Participant workbooks
C:Manuals
D:all of the above
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以下选项中()不是对主管进行培训时面临的挑战。
A:创造性思维
B:目标设定
C:小组规模
D:逻辑创新
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以下不属于培训需求信息的收集方法是
A:问卷调查法
B:访谈法
C:工作任务分析法
D:专家打分法
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以下不属于人员层面的培训需求分析的内容的是
A:员工的专长
B:工作描述书
C:员工年龄结构
D:员工能力分析
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即使组织的法律部门可能会参与监督合同的起草工作,合同阶段也不应该完全“移交”给()。
A:外包供应商
B:公司负责人
C:法律顾问
D:当地法律机构
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下面哪个选项不属于测量可以为有效的评估提供的依据:
A:持续性的反馈
B:对比
C:准确性
D:时效性
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以下不属于培训中可以使用的辅助媒体的是
A:视频
B:图片
C:麦克风
D:学员姓名牌
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()provides a means for both the trainer to improve the training and the learner to make better use of the training.
A:Analyze
B:Design
C:Develop
D:Evaluate
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Competencies that are important for property trainers exinclude:
A:Industry awareness
B:Organization understanding
C:Understand the qualities of effective employees and model/train those qualities
D:Negotiation/contracting skills
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Some guidelines that you can provide participants for working with a case study include:
A:Read the case carefully
B:Identify the problem
C:Define parameters of the problem
D:all of the above
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以下不属于测量的四种主要方式的是
A:定类
B:定量
C:定距
D:定比
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Diversity is multi?faceted, incorporating differences in many areas, such as
A:culture
B:gender
C:sexual orientation
D:all of the above
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有效培训的受益者通常不包括
A:员工
B:管理层
C:供应商
D:顾客
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()can include payments and wages to instructors, technicians, any support staff, and training developers.
A:Delivery costs
B:Materials costs
C:奥鹏南开大学新学期作业参考 代做2元一门Other costs
D:Labor costs
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下列选项中()不属于主管层
A:主管
B:部门经理
C:高级主管
D:领班
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()is the systematic process of determining organizational gaps between ideal performance and actual performance.
A:Job analysis
B:Resource analysis
C:Needs analysis
D:Task analysis
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Labor?related benefits deriving from effective training are:
A:Fewer employee grievances
B:Fewer lawsuits
C:Less likelihood of a strike
D:all of the above
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许多公司的企业大学作为利润中心,不仅培训内部员工,还对()进行培训。
A:内部高层经理
B:志愿体验者
C:内部主管
D:外部人员
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Absenteeism is frequently due to:
A:Management’s insensitivity
B:Job satisfaction
C:Management’s lack of response to the critical needs of employees
D:Low morale, prompting lack of motivation
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The position of instructional systems designer requires a number of competencies including:
A:A foundation in learning theory, including adult learning principles
B:Content expertise, including a thorough working knowledge of job skills and performance expectations for varied positions
C:Effective communication skills
D:A comprehensive knowledge of and skills in using a variety of instructional methods
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Which of the following are mentorship skills?
A:communication
B:listening
C:share
D:teaching
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Turnover costs are commonly separated into three categories that are:
A:Replacement costs
B:Training costs
C:Assessment costs
D:Separation costs
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良好倾听的步骤包括()。
A:集中注意
B:倾听意义
C:评估信息
D:回应和记忆
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In the phase of conducting the training, the T.R.A.I.N. acronym means
A:Teach by showing
B:Repeat until comfortable
C:Ask questions
D:Imitate work conditions
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The disadvantages of Computer aided instruction (CAI) include:
A:Requires some additional computer hardware and software
B:Dependency on a network connection
C:Individual attention given to trainees
D:Newness of technology may take away from the learning
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Which of the following belong to the stages to a role play?
A:Provide background
B:Conduct the role play
C:Close the session
D:Debrief the participants
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以下哪些方法可以缓解演讲/表演时的紧张和焦虑()。
A:多加练习
B:冷静
C:预想成功
D:享受
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外包决策的六步模型中的“移交”阶段还应注意到计划外的情况,因此计划要具备()。
A:灵活性
B:可持续性
C:可视性
D:适应性
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Phases of the Mentoring Relationship includes:
A:initiation
B:cultivation
C:separation
D:redefinition
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以下属于组织资源分析的内容的有
A:设备资源
B:财力资源
C:人力资源
D:信息资源
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Training usually benefits operations by saving costs in three major areas, they are:
A:labor
B:Materials
C:Delivery
D:Equipment
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入职培训主要是帮助员工了解哪些方面的问题()。
A:与工作有关的问题
B:文化问题
C:薪酬问题
D:工作职责
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在培训时培训师除了需要善于使用设备外,还需具备的特征有:
A:自信
B:积极地态度
C:在每次课程之前先练习
D:有改进想法的能力
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Evaluation for orientation is often not necessary.
A:对
B:错
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Evaluation can be defined as a process of counting or assigning numbers to items being counted.
A:对
B:错
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正式设计形成的导师制度只能采取一对一的形式。
A:对
B:错
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投资回报最基本的计算是计算培训课程成本的回收,通常用百分比表示,计算公式为:培训净收益/培训成本*100%。
A:对
B:错
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学员的性别和年龄因素会使培训产生显著差异。
A:对
B:错
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具有良好时间管理能力的学员将更有可能及时完成课程。
A:对
B:错
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反馈和评估属于培训的最后阶段。
A:对
B:错
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导师有对学徒必须成为管理层的期望。
A:对
B:错
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当面对一群人时,所有的表演者、演讲者和训练者都会感到焦虑。这表明演讲者理解任务的重要性。
A:对
B:错
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A new employee orientation checklist is a helpful tool in double?checking that all information is covered with each employee.
A:对
B:错
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Understand the mission of the company and reflect the organizational culture
in their actions and words is one of the qualities that departmental trainers should have.
A:对
B:错
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All executive MBA programs require a minimum number of years’ work experience and status as an upper?level manager.
A:对
B:错
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交流三要素中的视觉要素包括眼神接触、姿势、收拾和面部表情。
A:对
B:错
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Computer aided instruction (CAI) can be defined as a delivery method in which the lesson is delivered on a computer without trainer involvement.
A:对
B:错
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Negligent training is a term that is increasingly being used in lawsuits, alleging that the employer organization improperly or carelessly designed, delivered, or supervised programs.
A:对
B:错
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