南开大学23年春《酒店业培训与人才发展（一）（二）（EI双语）》在线作业一

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1909-2103）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00001

以下哪一个选项不是对主管培训进行评估的信息获取来源()。
A:主管
B:老板
C:经理
D:员工
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“表现、熟练程度、语言、组织目标、价值观和历史”是()培训的内容。
A:具体性
B:社会化
C:入职
D:入职
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管理层和培训师应该共同努力考虑整合的能力不包括
A:设定目标
B:接受变革
C:充分授权
D:资源支持
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以下不属于访谈法的特点的是
A:可以有效了解员工需求
B:难以建立信任关系
C:可以充分沟通
D:可能会影响员工工作
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Labor?related benefits deriving from effective training are:
A:Fewer employee grievances
B:Fewer lawsuits
C:Less likelihood of a strike
D:all of the above
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酒店管理层的培训要侧重()。
A:能力驱动
B:效率驱动
C:利润驱动
D:绩效驱动
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下列选项中()不属于主管层
A:主管
B:部门经理
C:高级主管
D:领班
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Some standard practices you should use in costing a training project excludes:
A:Use a systematic approach
B:Consider the entire life of the project
C:Provide documentation with data
D:Start accumulating costs early
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Which of the following is university?based executive education?
A:General management programs, such as executive MBA programs
B:Shorter, open enrollment programs
C:Customized programs
D:All of the above
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下列选项中()不属于高层经理的培训需求。
A:调整愿景、战略和行为
B:改善内部流程
C:关注时事
D:保持高绩效
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()provides a means for both the trainer to improve the training and the learner to make better use of the training.
A:Analyze
B:Design
C:Develop
D:Evaluate
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Competencies that are important for property trainers exinclude:
A:Industry awareness
B:Organization understanding
C:Understand the qualities of effective employees and model/train those qualities
D:Negotiation/contracting skills
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Trainers who employ ESP in training sessions can address all learning styles. "P" stands for()
A:Practice it with role?play activities
B:Practice it with games and role?play activities
C:Practice it with games
D:Practice it with special events and role?play activities
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以下哪个不属于四步培训法中实施培训的工作内容()
A:开始培训
B:示范操作
C:多用专业术语
D:重复重点
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下面哪个选项不属于测量可以为有效的评估提供的依据:
A:持续性的反馈
B:对比
C:准确性
D:时效性
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Some guidelines that you can provide participants for working with a case study include:
A:Read the case carefully
B:Identify the problem
C:Define parameters of the problem
D:all of the above
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最常见的外包类型是()。
A:全面外包
B:业务外包
C:选择性外包
D:部分外包
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()need to have their training programs measured to provide useful feedback.
A:Trainees
B:Management
C:Trainers
D:Supervisors
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Numerous internal and external factors will influence your organizational needs analysis. These include:
A:Organizational needs
B:Organizational opportunities
C:Organizational threats
D:all of the above
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Which of the following is not useful tool with training?
A:job preparation
B:task list
C:job breakdown
D:job descriptions
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In hospitality, three “S” elements that trainers must train include
A:Salary
B:Standards
C:Service
D:Safety
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Many professionals have chosen to divide costs in four primary areas, they are:
A:Labor costs
B:Materials costs
C:Delivery costs
D:Other costs
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酒店中有效的服务培训应该包括()。
A:酒店服务概述
B:客户反馈的使用方式
C:外部和内部客户的差异
D:适当服务行为的行为建模
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教学设计的系统方法的特征有
A:大型团队开发
B:线性开发过程
C:系统广泛分布
D:以寻求解决问题的办法为导向
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在进行课程设计时应考虑哪些方面
A:确定课程是否有助于使用技术
B:技术是关键
C:知识获取是关键
D:使用第三方支持系统
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New paradigms of organizational behavior have emerged as we proceed into the twenty-first century, reinforcing the importance of the learning organization. Some of these organizational changes include
A:An emphasis on partnerships and alliances
B:Global versus domestic markets
C:Technological tools that support collaboration
D:Cross?functional work processes and work teams
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外包的类型包括()。
A:联合外包
B:全面外包
C:外部承包
D:选择性外包
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The process of benchmarking includes:
A:Begin by examining the organization as it is, using the current conditions as a foundation
B:Decide on specific goals the organization needs to attain
C:Track the progress made toward these goals by comparing then to now
D:Determine that your organization offers certifications for upper management only, and the shift needs to be toward offering several certifications at the supervisory level
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Which of the following practice can help a corporate university’s effectiveness?
A:Teach corporate culture & encourage cross?functional skills
B:Consider computer?based training & k now your cycle times
C:Operate training as a business & educate outsiders
D:Partner with universities and professional associations
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通常的培训成本包括哪几个方面
A:劳动力成本
B:资料成本
C:实施成本
D:其他成本
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培训师用来评估培训是否有效所参考的学习目标包括()。
A:员工反应
B:学习所得
C:工作表现
D:最低表现
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工作描述可用于()。
A:确定薪酬
B:准备培训
C:定位和培训新员工
D:评估员工在工作中的表现
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Some of the many factors contributing to the labor shortage in the hospitality industry are:
A:Demographics
B:Competition from be奥鹏南开大学新学期作业参考 代做2元一门tter paying industries
C:Low perception of service culture
D:Perceived lack of education needed
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Evaluation may not get done because:
A:Management doesn’t consider it important.
B:People don’t want to do it.
C:Trainers have not yet received enough pressure to do it.
D:There are too many other things to do.
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()are the reasons for the need for executive education.
A:The increasing importance of knowledge (as compared to physical assets) as a competitive advantage
B:The Internet, which has diminished physical distance
C:The growing gap in compensation based on education
D:Difficulties in attracting, developing, and retaining talent
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CBT has a distinct differentiating feature from CAI in that it employs live feedback with the trainer.
A:对
B:错
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纵观历史,终身学习一直是继续教育和职业发展的主题。
A:对
B:错
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The company’s organizational goals will define what you’re trying to measure.
A:对
B:错
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One method some trainers use when preparing to train is force?field analysis, which involves cataloging the positives and negatives of training.
A:对
B:错
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Two important elements of follow?through are continued coaching for trainees and evaluation of the training’s result.
A:对
B:错
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CEO Academy means an educational initiative of a CEO club that addresses the needs of newly appointed CEOs.
A:对
B:错
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组织不会对培训供应商有不切实际的过高期望。
A:对
B:错
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Several other researchers have recently added “Return on investment” to the foundation of training and development evaluation.
A:对
B:错
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培训评估的直接对象是培训师。
A:对
B:错
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剧院式、U型、T型和中空方形都是常见的培训房间设置的形式。
A:对
B:错
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Jerrold Kemp Design Model is used mostly by instructional designers who are new to the process and have more knowledge about content than instructional techniques.
A:对
B:错
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计算净收益是成本—收益分析的比较结果步骤中可以采用的一种方法。
A:对
B:错
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Other companies use external sources for very limited, specific areas that are carefully selected. This limited and controlled model is called out?tasking.
A:对
B:错
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(20/80 rule)is a philosophy in which a trainer presents information for 30 percent of the time and allows 70 percent of the time to be used for integrated learning.
A:对
B:错
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Negligent training is a term that is increasingly being used in lawsuits, alleging that the employer organization improperly or carelessly designed, delivered, or supervised programs.
A:对
B:错
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