南开大学23年春《酒店业领导力与管理（一）（二）（EI双语）》在线作业一

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1909-2103）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00001

How to enhance the impact of each
individual employment experience in your resume?
A:Describe your work in details
B:Emphasize
accomplishments by giving quantified figures
C:Provide a brief summary of each
experience
D:Provide a completed name of
your boss/supervisors
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我不想与这些洗碗工在一起用餐交流,因为他们都没有
什么文化。这属于沟通障碍中的哪一种?
A:光环效应
B:误解
C:成见
D:地位
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Which of the following indications is showing your
organization is on the path to plateau
A:Many people
who can't adapt well stop and retain some of the preliminary work that's been done
B:People try
their best to steadily push forward through challenges
C:The original
change sponsor is transferred and the new leader is onboard now
D:Any small improvement is
shared with all participants
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发票造假是属于酒店业道德问题中的哪一种?
A:回扣问题
B:说谎与欺骗行为 – 内部员工
C:不遵守操作流程行为
D:非法行为
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What IDEAL model adapted from ?
A:Deming's 14 points
B:Juran's quality management
C:ISO9001
D:The Shewhart Cycle
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Who is considered by many to be the father
of quality management
A:Joseph M.Juran
B:Dr. Edward Deming
C:Walter Andrew Shewhart
D:Henry Ford
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在传达“愿景”时的关键之一就是:
A:第一时间传达需要变革的事实与背景情况
B:第一时间传达变革的益处
C:清楚下达变革的命令
D:尽快布置变革的任务
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酒吧调酒师认为自己应该指挥服务员,而不是
服务员指挥他/她们工作。这类冲突的发生出于什么样的原因?
A:任务互赖
B:资源竞争
C:管辖模糊
D:身份争斗
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菱形在流程图中表示的含义是:
A:开始或结束
B:主要步骤
C:此处需要做决定
D:一项活动
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Which of the following indications is showing your
organization is on the path to success
A:不确定与迷茫还是很多
B:冲突一直很激烈
C:根据既定目标做
选择而不是制造更多的不确定
D:人们还是很向往过去
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椭圆形在流程图中表示的含义是:
A:开始或结束
B:主要步骤
C:此处需要做决定
D:一项活动
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哪一个角色最会发表以下的言论?:
"我赞同所有你所说的,但是我只是不能赞同你的结论。“
A:统治者
B:阻碍者
C:游说者
D:讥讽者
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在给好几个部门一同设立目标时,管理者需
要考虑有效目标的其中一个特征是:
A:可衡量
B:相关性
C:平衡需求
D:客观的衡量标准
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Please identify the stage of team development according to the following description: Members come to value their differences more than their similarities. The team is eager for conflict of ideas rather than conflict of personalities.
A:Forming
B:Norming
C:Transforming
D:Performing
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Managing diversity means NOT:
A:Treat people as individual
B:Controlling
C:Make people less diverse
D:Enable every member of your workforce to perform to his or her potential
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通过让他人直接参与到如何到达期望行为的讨论并共同做决定的权力技巧是:
A:商讨
B:同伴压力
C:鼓舞人心的呼吁
D:逢迎呼吁
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Please select a suitable communication奥鹏南开大学新学期作业参考 代做2元一门 style according to the following situation: F&B Manager is delegating a project to his subordinate.
A:Reflective Communication Style
B:Supportive communication style
C:Directive Communication Style
D:Emotive Communication Style
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在哪一个团队发展阶段团队成员会提出以下
的问题?- "我们如何确定我们已经做出了最好的决定?"
A:形成期
B:争吵期
C:平稳期
D:高效期
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哪一条不属于变革推动者的关键胜任力之一?
A:沟通能力
B:向上管理能力
C:协商能力
D:批判能力
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Which information shouldn't be included in your resume?
A:Educational background
B:Internship Experience
C:Health Status
D:Activities, special skills, honors
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哪一个特征通常与创新型人才不相符?
A:充满幻想
B:观察仔细
C:遵循逻辑
D:有幽默感
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在戴明的观点中, 检查对于提升质量管理应起到什么样的作用?
A:质量的提升完全依赖于检查
B:运用于监督流程与个
人绩效的检查是必要的
C:检查创造了质量
D:检查打造积极的员工士气
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What is the advantage of ISO ?
A:Time-consuming
B:Improve customer satisfaction
C:Reduces a business flexibility
D:expensive
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在开展多元化培训之前跟不同人群做访谈的活动是属于“达成多元化五步法”里的哪一步?
A:识别组织多元化的问题
B:强化高层的承诺
C:要求结果及回顾目标
D:保持可持续性
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Please select a suitable communication style according to the following situation: GM is holding a business review meeting with all his senior department heads in order to increase the total revenue.
A:Reflective Communication Style
B:Supportive communication style
C:Directive Communication Style
D:Emotive Communication Style
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In what situation we need to apply "Supporting" style?
A:The team is newly
formed
B:Quite a few of long-service and experienced staff are in this department. They feel bored as they are too skillful with their daily job.
C:John is an experienced
and capable sales executive. He seeks any opportunity to learn and willing to take challenges.
D:A trainee has been in
this department for two months and now he is confused with whether he is suitable for this job
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Which role is the most likely to make the following comments:
"So far we have identified five reasons why we need to do this. Let me list them and see if we all agree".
A:The Inquirer
B:The Reviewer
C:The Contributor
D:The Evaluator
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In what situation we need to apply "Delegating" style?
A:John is an experienced
and capable sales executive. He seeks any opportunity to learn and willing to take challenges.
B:The team is newly
formed
C:A trainee has been in
this department for two months and now he is confused with whether he is suitable for this job
D:Quite a few of long-service and experienced staff are in this department. They feel bored as they are too skillful with their daily job.
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Which one is the Robert L. Katz's contribution
A:Identified three major role categories – interpersonal ,informational, and decisional – and described ten roles that formed an integrated whole making p the job of an effective manager.
B:Found a large gap exists between the traditional management functions and actual managerial behavior
C:Identified basic management principles and grouped the many different activities performed by managers into management functions
D:Offered a view of management in relation to three skills: Technical skills, Human relations skills, Conceptual Skills
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六西格玛采用了以下哪一个工具?
A:根部问题分析
B:减少浪费
C:实情调查计划表
D:检查表
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Fundamental steps for continuous -improvement
approaches are:
A:Target an opportunity for improvement
B:Analyze the areas targeted for improvement
C:Develop and implement improvements
D:Evaluate improvements
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What are barriers prevent employees from
taking pride in their work according to Deming?
A:Consistently working on short -staff shifts
B:An overriding emphasis on
numbers
C:Poor tools
D:Managers refuse to take
suggestions from frontline staff
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进行自我了解可以从哪些方面考虑?
A:技能
B:兴趣
C:价值观
D:个性类型
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促发酒店业领导/管理发生变革的因素有哪些?
A:信息的传递速度及方向
B:组织架构的改变
C:被管理的对象发生改变
D:在这个领域出现了很多不同的
学术理论
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民主型管理者的特征有哪些?
A:他们与员工只分享
解决问题的责任，但不分享决定权
B:关注员工参与的过程
而非结果
C:希望员工
在一定程度上依赖于他们
D:愿意知会员工并且适当的授权
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What are the major groups that are changing
the demographics of the work force?
A:Women groups
B:Minority groups
C:Older workers groups
D:Undereducated groups
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Which intentions will become barriers to active
listening?
A:Listen to respond
B:Listen to take control
C:Listen to learn
D:Listen to redirect the topic
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How to implement the change?
A:Communicate the vision
B:Foster change through power
C:Measure progress
D:Celebrate success
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What are Change Sponsor's responsibilities?
A:Have a clear vision
of the desired outcomes of change
B:Be able to
overcome pitfalls of the process
C:Employ strategies
s for overcoming resistance to change
D:Create an appropriate
time frame for achieving the change
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变革失败的原因有哪些?
A:变革的方向被改变了
B:变革对象拒绝变革
C:变革推动者过于
关注技术而忽视人的作用
D:变革推动者的专治态度
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管理者应坚持自己独有的沟通风格
A:对
B:错
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Since most people like to hear good news, managers should never give negative feedback
A:对
B:错
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Downsizing in hospitality industry must cut staff
A:对
B:错
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教导技巧已经成为至关重要的管理技能
A:对
B:错
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The leader's responsibility during the
norming stage is to facilitate the group's decision-making and problem solving activity
A:对
B:错
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Over-centralization can breed an organization of individuals paralyzed by learned helplessness
A:对
B:错
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Authority commensurate with responsibility is one of the key management principles
A:对
B:错
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Within the organization Decisional Roles specifically play as a Entrepreneur, Disturbance Handler, Resource Allocator and Negotiator.
A:对
B:错
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Feedback should focus on behavior rather than personality
A:对
B:错
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非语言沟通是沉默的沟通
A:对
B:错
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