南开大学23年春《酒店业领导力与管理（一）（二）（EI双语）》在线作业三

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1909-2103）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00003

What kind of space the manager should choose
when they assign a task to his staff orally?
A:Personal Space
B:Public Space
C:Business Space
D:Intimate Space
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An important aspect of authority is that the power in vested in
A:Individual
B:Top-level Managers
C:Position
D:Lower-level managers
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In what situation we need to apply "Coaching" style?
A:The team is newly
formed
B:John is an experienced
and capable sales executive. He seeks any opportunity to learn and willing to take challenges.
C:A trainee has been in
this department for two months and now he is confused with whether he is suitable for this job
D:Quite a few of long-service and experienced staff are in this department. They feel bored as they are too skillful with their daily job.
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The tools for identify potential causes is:
A:Priority determination chart
B:Flow Charts
C:Staff Feedback
D:Five Whys Techniques
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在实现职业目标前通常我们需要建立
关系。建立关系时需要做到:
A:在社交场合主动介绍自己
B:不要给被人留下“给我一份工作”的印象
C:关注公共媒体， 例如：企业的获奖信息
D:所有选项
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与结果无关,根据行为本质与原则来判断是否道德是运用的哪一个道德理论?
A:康德理论
B:效益理论
C:正义理论
D:社会责任理论
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前台的服务员问客人"您是要大床房还是标间房"?
客人说:"我不知道它们的区别是什么?"这属于沟通障碍中的哪一种?
A:光环效应
B:误解
C:使用专业术语
D:不同背景
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“You may not use drive-through banking service before 9am” . What business writing rule the writer broke in this sentence?
A:Take a stand
B:Stress the positive
C:Follow the inverted pyramid
rule
D:Avoid condescending statements
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职业发展规划可以为你提供:
A:在现在的岗位上与时俱进
B:提升晋升的机会
C:更多的选择
D:所有选项
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对于共识决策与建设性讨论的关键是:
A:冲突
B:妥协
C:竞争
D:合作
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IDEAL 模型中的四大步骤不包含
A:启动
B:诊断
C:建立
D:解决问题
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The description of "Force field analysis" is NOT right
A:A planning technique
that helps identify the significant forces that influence a problem
B:It begins with
the supposition that any particular situation is the result of dynamic forces that create that situation.
C:There are two
types of forces acting upon any situation according to "Force field analysis".
D:It is a scientific way to
make a compromise
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“盗窃”是在侵害他人广义财产中的哪一类?
A:品格
B:良心
C:财物
D:名誉
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What is one of the characteristics of "Explorers"
identified by Joseph M. Juran
A:They are willing to accept the change but do not actively anticipate needs
B:They are open
to new ideas
C:These people are
willing to be leaders of their work group but only when being assigned with an official title
D:They are enthusiastic
but remain silent when they are unhappy
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通过同伴对此人能力的肯定从而让此人决定去达到期望的行为的权力技巧是:
A:商讨
B:同伴压力
C:鼓舞人心的呼吁
D:逢迎呼吁
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What power stems from an individual's special knowledge or skill in relation to tasks performed by members of his or her staff
A:Referent Power
B:Legitimate Power
C:Coercive Power
D:Expert Power
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What is this most important section of
the resume?
A:Personal details
B:Educational background
C:Professional experience
D:Activities, special skills, honors
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“收受回扣”是在侵害他人广义财产中的哪一类?
A:品格
B:良心
C:财物
D:名誉
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在开始推行重大变革时变革推动者应展示什么样
的形象会有助于变革的推进?
A:坚决果断
B:强势果敢
C:展示非威胁性的形象
D:破釜沉舟
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Please select a suitable communication style according to the following situation:Manager is conducting a performance appraisal with his staff.
A:Reflective Communication Style
B:Emotive Communication Style
C:Supportive communication style
D:Directive Communication Style
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Which one is the John P. Kotter's contribution
A:Identified basic management principles and grouped the many different activities performed by managers into management functions
B:Found a large gap exists between the traditional management functions and actual managerial behavior
C:Offered a view of management in relation to three skills: Technical skills, Human relations skills, Conceptual Skills
D:Identified three major role categories – interpersonal ,informational, and decisional – and described ten roles that formed an integrated whole making p the job of an effective manager.
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酒吧调酒师认为自己应该指挥服务员,而不是
服务员指挥他/她们工作。这类冲突的发生出于什么样的原因?
A:任务互赖
B:资源竞争
C:管辖模糊
D:身份争斗
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在哪一个团队发展阶段团队成员会提出以下
的问题?-新的领导会对我们有什么期望?
A:形成期
B:争吵期
C:转型期
D:高效期
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员工在于他们的上级沟通时通常会认为"这是我经理说
的,所以我最好听他的并按他的要求去做”。这属于沟通障碍中的哪一种?
A:光环效应
B:误解
C:成见
D:地位
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What is the foundation and prerequisite for any quality improvement effort
A:Rewards
B:Inspection
C:Job training
D:Punishment
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Who is knowns as "father of statistical quality control"?
A:Joseph M.Juran
B:Dr. Edward Deming
C:Walter Andrew Shewhart
D:Henry Ford
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“虚假索赔”是在侵害他人广义财产中的哪一类?
A:品格
B:良心
C:财物
D:名誉
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Which one belongs to incremental improvement?
A:Install a few self check-in machines in the lobby for reducing waiting time
B:Use a team approach
to guestroom cleaning instead of individual effort
C:Implementing
Six Sigma system within a hotel
D:Rebrand ibis hotel to Mercure
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自我领导型团队中的管理者或领导者的工作
重心是放在:
A:常规例行事务
B:团队支持与提供资源
C:团队监督
D:团队考核
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In what situation we need to apply "Directing" style?
A:John is an experienced
and capable sales executive. He seeks any opportunity to learn and willing to take challenges.
B:Quite a few of long-service and experienced staff are in this department. They feel bored as they are too skillful with their daily job.
C:The team is newly
formed
D:A trainee has been in
this department for two months and now he is confused with whether he is suitable for this job
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What are barriers prevent employees from
taking pride in their work according to Deming?
A:Consistently working on short -staff shifts
B:An overriding emphasis on
numbers
C:Poor tools
D:Managers refuse to take
suggestions from frontline staff
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Some of the skills important to conflict management include the following:
A:Listening skills
B:Feedback skills
C:Conflict-management style
D:Presentation skills
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共识决策可以:
A:消弱派别或党派的作用，并提升个人意见的表达。
B:通过并列不同的意见，该方法也
增加了不可预测或创新方案出现的的可能性
C:当决策的强制执行难以实施时，
就希望采用共识决策，这样每一个参与者将被要求对决策施加影响
D:提供一种反映所有成员想法的全面解决
办法，能够提高成员实施决策的积极性，体现平等之风
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在讲演开始前安排座位时需要考虑哪些因素?
A:参加的人数
B:会场的容量
C:讲演的内容
D:视觉道具的使用
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Which typical comments are possibly
made by The Evaluator?
A:Let's check these figures
against the invoices in accounting
B:Maybe we need a second and
third opinion about this problem.
C:Let's recap what we've done so far
D:Let me list the points that we seem to
agree on
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以下哪些方法可以更好地去理解母语是非英语
的员工
A:请说话者语速放慢
B:重述说话者的内容
C:如果听不懂就不要再追问
以免让说话者感到尴尬
D:给予足够的时间让说话者来充分表达自己
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在进行下行沟通时应注意哪些?
A:专注于客观的倾听
B:情绪不外露尤其是听到坏消息时
C:使用积极聆听的技巧
D:让员工感受到你在乎他们的建议
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准备视觉道具时的主要原则有哪些?
A:图表式的数据易于理解
B:尽可能地多使用不同的色彩
C:尽量使用视觉而非文字
D:视觉道具要有标题
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In the Conflict Management Strategies Model, which strategies are located at high level of Cooperativeness?
A:Collaboration
B:Competitiveness
C:Avoidance
D:Accommodation
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促发酒店业领导/管理发生变革的因素有哪些?
A:信息的传递速度及方向
B:组织架构的改变
C:被管理的对象发生改变
D:在这个领域出现了很多不同的
学术理论
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沟通是主动说话者与被动倾听者之间的单行道
A:对
B:错
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Social space ranges from 0.6-1.2 meters
A:对
B:错
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The more difficult goals we set,
the higher performance we can achieve
A:对
B:错
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质量管理是公司文化的一部分
A:对
B:错
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Managers ca develop conflict-management approaches that fit their personal奥鹏南开大学新学期作业参考 代做2元一门ities and responsibilities.
A:对
B:错
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行为准则主要是让团队成员来遵守的
A:对
B:错
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教导技巧已经成为至关重要的管理技能
A:对
B:错
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使命宣言的书写不是一个干瘪与机械的
过程,而是一项重要的团队建设活动
A:对
B:错
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使命宣言应该能够引导团队成员设立
目标,明确首要任务以及与公司整体目标相连接。
A:对
B:错
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Taskforce teams can be made up of members from a single department or from several departments.
A:对
B:错
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