南开大学23年春《酒店业领导力与管理（一）（二）（EI双语）》在线作业二

奥鹏南开大学新学期作业参考

23春学期（高起本：1709-2103、专升本/高起专：1909-2103）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00002

由高层管理者出面启动多元化培训的行为是属于“达成多元化五步法”里的哪一步?
A:识别组织多元化的问题
B:强化高层的承诺
C:要求结果及回顾目标
D:保持可持续性
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Which one is the John P. Kotter's contribution
A:Identified basic management principles and grouped the many different activities performed by managers into management functions
B:Found a large gap exists between the traditional management functions and actual managerial behavior
C:Offered a view of management in relation to three skills: Technical skills, Human relations skills, Conceptual Skills
D:Identified three major role categories – interpersonal ,informational, and decisional – and described ten roles that formed an integrated whole making p the job of an effective manager.
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哪个指标是用来评估团队绩效结果的?
A:团队的离职率
B:客房出租率
C:全年参加培训的总人数
D:员工建议被成功实施率
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Which information shouldn't be included in your resume?
A:Educational background
B:Internship Experience
C:Health Status
D:Activities, special skills, honors
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“盗窃”是在侵害他人广义财产中的哪一类?
A:品格
B:良心
C:财物
D:名誉
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What education can mostly impact on diversity?
A:Increase sensitivity of managers and employees about diversity
B:Make the people within
the company think the same
C:Make the people within
the company act the same
D:Increase the employees' ability to
protect themselves
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How to enhance the impact of each
individual employment experience in your resume?
A:Describe your work in details
B:Emphasize
accomplishments by giving quantified figures
C:Provide a brief summary of each
experience
D:Provide a completed name of
your boss/supervisors
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“You may not use drive-through banking service before 9am” . What business writing rule the writer broke in this sentence?
A:Take a stand
B:Stress the positive
C:Follow the inverted pyramid
rule
D:Avoid condescending statements
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哪一项会弱化管理者的职位权力
A:提升工作的灵活度与适应性
B:成为公司信息环中
的重要部分
C:宣传本部门工作的基本职责
让其他部门的同事了解自己部门员工的优秀表现
D:过度担心自己岗位的重要性
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请根据以下描述来确定反馈的类型
“没有任何回应”
A:批判
B:沉默
C:建议
D:强化
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在开展多元化培训之前跟不同人群做访谈的活动是属于“达成多元化五步法”里的哪一步?
A:识别组织多元化的问题
B:强化高层的承诺
C:要求结果及回顾目标
D:保持可持续性
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在给好几个部门一同设立目标时,管理者需
要考虑有效目标的其中一个特征是:
A:可衡量
B:相关性
C:平衡需求
D:客观的衡量标准
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椭圆形在流程图中表示的含义是:
A:开始或结束
B:主要步骤
C:此处需要做决定
D:一项活动
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Which one belongs to breakthrough improvement?
A:Install a mirror beside a lift
for reducing guest's anxiety while waiting
B:Redesign the
whole front desk's individual check-in process
C:Allocate an area for
group check-in
D:Open an
area for a free Internet Surfing
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沟通双方的距离保持在0.6米内属于什么类型的沟通距离?
A:公共距离
B:亲密距离
C:社交距离
D:个人距离
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What is the disadvantage of ISO ?
A:Reduces a business flexibility
B:Reduces staff turnover rate
C:Reduces waste
D:Favorable publicity
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According to Deming, the new management
philosophies and practices are based on
A:Quantity
B:Achieving immediate
financial goal
C:one-time big sale
D:Quality
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In what situation we need to apply "Delegating" style?
A:John is an experienced
and capable sales executive. He seeks any opportunity to learn and willing to take challenges.
B:The team is newly
formed
C:A trainee has been in
this department for two months and now he is confused with whether he is suitable for this job
D:Quite a few of long-service and experienced staff are in this department. They feel bored as they are too skillful with their daily job.
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Which one of items should NOT be considered to negotiate
A:Starting time
B:Starting Salary
C:Relocation assistance
D:Job duties
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六西格玛采用了以下哪一个工具?
A:根部问题分析
B:减少浪费
C:实情调查计划表
D:检查表
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帮助克服语言障碍与管理哪一类多元化劳动力联系最紧密?
A:少数民族劳动力
B:老年劳动力
C:低教育劳动力
D:女性劳动力
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通过表扬或奉承他人的其他表现从而赢得此人去达到期望行为的权力技巧是:
A:商讨
B:同伴压力
C:鼓舞人心的呼吁
D:逢迎呼吁
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通过让他人直接参与到如何到达期望行为的讨论并共同做决定的权力技巧是:
A:商讨
B:同伴压力
C:鼓舞人心的呼吁
D:逢迎呼吁
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Which the following situation decentralization may be most appropriate for ?
A:In the times of financial crisis
B:In a fast-changing market
C:Facing high staff turnover rate
D:In the event of fire emergency
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下列哪项属于编写求职信的原则?
A:尽量使用对方公司或行业的语言
B:尽可能用具体姓名称呼书写对象
C:传达一些个人信息（例如：谁是推荐人）
D:所有选项
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Please select a suitable communication style according to the following situation: F&B Manager is delegating a project to his subordinate.
A:Reflective Communication Style
B:Supportive communication style
C:Directive Communication Style
D:Emotive Communication Style
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"Owing to the fact that your competitor’s price is much
lower than yours, we cannot accept your offer". What business writing rule the writer broke in this sentence?
A:Use plain English and
simple sentences
B:Use Active Voice
C:Take a stand
D:Use specific language
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What type of feedback is the most likely to increase motivation?
A:Advice
B:Reinforcement
C:Criticism
D:Silence
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小王使用幽默的方式编写了一个邮件,但是小张收到
邮件后非常生气。这属于沟通障碍中的哪一种?
A:光环效应
B:误解
C:错误的时间
D:地位
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“虚假广告”是在侵害他人广义财产中的哪一类?
A:品格
B:良心
C:财物
D:名誉
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How to develop and implement improvements?
A:Identify potential solutions
B:Select the best solutions
C:Conduct a trial test
D:Develop an action plan for
implementation
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在进行下行沟通时应注意哪些?
A:专注于客观的倾听
B:情绪不外露尤其是听到坏消息时
C:使用积极聆听的技巧
D:让员工感受到你在乎他们的建议
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What kind of situation we should use Empathetic Listening ?
A:Make a decision
B:Coaching
C:Counselling
D:Brainstorming session
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What are guidelines for a better business writing?
A:Have a specific reader or
audience in mind
B:Know your objectives
C:Decide which information is
essential to include
D:Decide how to present the
information
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How to be an effective listener at evaluating stage
A:The goal at this stage
is to confirm that a common understanding has been reached
B:Gather more information
such as the speaker's words, body language, and tone of voice
C:Ask more questions in details
D:The listener can also send
nonverbal message to the speaker such as nodding for approval and leaning away for disagreement
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How to be an effective listener responding stage
A:Ask questions to find out
exactly what kind of response the speaker wants
B:When giving response you
also need to consider your time, energy and inclination
C:Give the answers you knew
D:Give response based on your
own judgement
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陈述问题的要求应包含哪些?
A:简洁描述问题及衡量标准
B:指出问题出现的地方
C:指出问题出现持续的时间
D:指出问题的范围及严重程度
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In the Conflict Management Strategies Model, which strategies are located at high level of assertiveness?
A:Collaboration
B:Competitiveness
C:Avoidance
D:Accommodation
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A company's commitment to training must be considered in relation to your:
A:Interests
B:Hobbies
C:Current skills
D:Current experience level
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民主型管理者的特征有哪些?
A:他们与员工只分享
解决问题的责任，但不分享决定权
B:关注员工参与的过程
而非结果
C:希望员工
在一定程度上依赖于他们
D:愿意知会员工并且适当的授权
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Over-centralization can breed an organization of individuals paralyzed by learned helplessness
A:对
B:错
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Feedback should focus on behavior rather than personality
A:对
B:错
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Span of control is the area limit a manager
or supervisor is able to control
A:对
B:错
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非语言沟通是沉默的沟通
A:对
B:错
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任何使命宣言通常都会回答三个问题:
我们是做什么的? 我们如何做?我们为谁而做?
A:对
B:错
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使命宣言的书写不是一个干瘪与机械的
过程,而是一项重要的团队建设活动
A:对
B:错
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质量管理是公司文化的一部分
A:对
B:错
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Barriers to effective communication can be
from internal and external
A:对
B:错
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90% of all training objectives will be lost without follow-up coaching
A:对
B:错
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教导只需要一个兼职的关注,不需要花
太多时间
A:对
B:错
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