南开23春学期（高起本：1709-2103、专升本高起专：1903-2103）《饭店业人力资源管理（一）（二）（EI双语》在线作业一

奥鹏南开大学新学期作业参考

南开大学23春学期（高起本：1709-2103、专升本/高起专：1903-2103）《饭店业人力资源管理（一）（二）（EI双语》在线作业

1.饭店业的压力主要来自劳动力短缺、()、长时间且不方便的工作时间以及长时期处于压力之下。
选项A：员工薪金上涨
选项B：员工流失率高
选项C：饭店之间的竞争
选项D：社会政治经济状况
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2.Managers at a certain hotel orient new employees to their new environment by having them follow an experienced employee around. The primary problem with this approach is that:
选项A：the new employee will learn both the good and bad habits of the employee conducting the orientation.
选项B：new hires should follow a group of experienced employees instead.
选项C：new hires should be allowed to interact only with managers during the first week on the job.
选项D：all the new employees might overburden the experienced employee with questions.
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3.White-collar union membership has increased over the last 30 years. Much of this increase has come from:
选项A：public employees and teachers.
选项B：mid-level managers caught in downsizing programs.
选项C：administrators and faculty at small private colleges and universities.
选项D：service-sector employees.
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4.Which of the following selection strategies relies most on desirable qualifications of applicants and allows managers the most discretion in selection decisions?
选项A：a discretionary selection strategy.
选项B：a work sample selection strategy
选项C：a multiple hurdles selection strategy.
选项D：a compensatory selection strategy.
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5.The federal government has an important function related to compensation administration. Which of the following federal agencies conducts wage and hour audits to check a company’s compliance with the Fair Labor Standards Act?
选项A：the Department of the Interior
选项B：the Department of Labor
选项C：the Civil Rights Commission
选项D：the General Accounting Office
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6.下面哪个培训方法不属于非管理者培训?
选项A：讲座
选项B：在职培训
选项C：工作指导培训
选项D：公文处理工作培训
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7.One type of strike is illegal because employees have the right to be on company property only to work. Which of the following types of strikes is this?
选项A：a sitdown strike
选项B：an unfair labor practice strike
选项C：a jurisdictional strike
选项D：a wildcat strike
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8.通过管理一定时期内的客房供给数量,调整房价以达到收入最大化的管理系统是( )。
选项A：产出管理
选项B：滑动平均预测
选项C：趋势线预测
选项D：走势预测
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9.A friend who works for a company with hundreds of full-time employees tells you she showed up for work this morning and received a layoff slip. She says over 500 employees were laid off in total, and she says her employer gave no warning. This employer has violated which of the following laws?
选项A：the Taft-Hartley Act
选项B：the Worker Adjustment and Retraining Notification Act
选项C：the Governmental Adjustment Act
选项D：the Civil Service Reform Act
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10.通过相关校标效度检验方法,饭店企业可以了解有关测试是否能考察应聘者可能的工作表现,内容效度是测试应聘者( )。
选项A：完成全部工作内容的工作绩效
选项B：完成全部工作内容的成产效率
选项C：完成全部工作内容的全面能力
选项D：完成工作内容的综合评估
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11.Which of the following performance appraisal methods can be undermined by managers and employees setting easy-to-achieve goals?
选项A：narrative essay method
选项B：behaviorally anchored method
选项C：critical incidents method
选项D：management-by-objectives method
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12.允许雇主在雇员选择和晋升时合法歧视的职业资格是( )。
选项A：合法职业资格
选项B：不利影响
选项C：经营必需
选项D：有差异的效果
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13.面试根据面试人的面试尺度可以分为3种。在面试过程中,所有问题都是事先准备好的,而且每次面试时间的顺序和方式完全一样,没有什么变动空间的面试是( )。
选项A：混合型面试
选项B：结构性面试
选项C：半结构式米看是
选项D：非结构式面试
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14.George, a hotel manager, is considering his options for establishing pay structures for the hotel. All of the following are among his options except:
选项A：a skill-based pay system.
选项B：a factor comparison pay system.奥鹏南开大学新学期作业参考
选项C：a two-tier wage system.
选项D：a knowledge-based pay system.
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15.The president of the 25-unit Family Fun Restaurant chain recently established a policy of filling open supervisory and managerial positions from applicants within the company. Implementing thispolicy will call for all of the following human resources activities except:
选项A：internal recruiting to fill open supervisory positions.
选项B：external recruiting to fill open line-level positions.
选项C：external recruiting to fill open managerial positions.
选项D：succession planning for current line-level employees.
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16.Given the data below, use a five-week moving average to forecast lunch covers for Week 9 at The Fork and Spoon Restaurant.
Week 1–425 covers
Week 2–500 covers
Week 3–475 covers
Week 4–525 covers
Week 5–500 covers
Week 6–530 covers
Week 7–520 covers
Week 8–500 covers
选项A：485 covers
选项B：506 covers
选项C：510 covers
选项D：515 covers
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17.Which of the following types of information would a manager be least likely to obtain from former employers about job applicants?
选项A：dates of employment
选项B：salary information
选项C：eligibility for rehire
选项D：former position and responsibilities
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18.A certain group of employees lists the following as their most significant work-family stressors: psychologically demanding work, irregular starting times, inflexibility of work schedules, lack of control over decisions to work overtime, and the number of hours worked. Many of these stressors have to do with time constraints. What is the most likely identity of this group?
选项A：management trainees
选项B：employees who smoke
选项C：employees who abuse drugs
选项D：employees who care for children or seniors at home
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19.The Catch Up Hotel has a standard hour incentive program in place. It pays its room attendants $3.75 per room cleaned, and room attendants typically clean two rooms an hour. A competing hotel has just opened that offers room attendants benefits that are comparable to those the Catch Up Hotel offers. Managers at the Catch Up want to meet their competitors’ pay. Under which of the following circumstances might the Catch Up Hotel have to alter its incentive program?
选项A：Room attendants at the new hotel clean three rooms an hour and get $8.00 an hour.
选项B：Room attendants at the new hotel clean two rooms an hour and get $6.50 an hour.
选项C：Some room attendants at the new hotel clean three rooms an hour and get $3.75 per room.
选项D：Room attendants at the new hotel clean two rooms an hour and get $8.00 an hour.
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20.培训是一个循环周期而不是一个单一事件,任何培训的第一步都是( )。
选项A：选择受训人
选项B：明确培训目标
选项C：建立培训标准
选项D：培训需求评估
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21.替换成本包括招聘新员工以及()等其他费用?
选项A：广告费
选项B：应聘人的路费
选项C：应聘人的调动费
选项D：管理人员及工作人员的工时
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22.工会谈判队伍一般由()组成?
选项A：工人代表
选项B：商业代理
选项C：工会管理员
选项D：当地工会主任
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23.( )是管理者考虑培训前的三个决定性要素,这些要素涉及了每个工作所需要的知识、技能和能力(KSAs),而经理可以根据此确定培训计划的责任和任务。
选项A：工作环境
选项B：工作分析
选项C：工作描述
选项D：工作指标
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24.现在最常用的笔试问卷是测试认识能力的问卷,其中包括( )。
选项A：综合分析能力
选项B：打字能力
选项C：机械动手能力
选项D：口语表达能力
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25.罢工可以分为六种类型:经济罢工、司法权罢工、()、静坐罢工以及二级罢工。
选项A：民众罢工
选项B：工人罢工
选项C：野猫罢工
选项D：不正当劳资罢工
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26.相关校标效度指选择过程中预测因子有多大准确性。相关校标效度侧重( )之间的关系。
选项A：预测因子
选项B：工作表现
选项C：标准评分
选项D：工作绩效
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27.员工可以享受公司资助的许多其他计划所提供的福利,其中最常见的其他福利包括()?
选项A：教育福利
选项B：退休福利
选项C：养老金计划
选项D：员工援助项目
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28.人力资源规划过程包括企业需求和为这种需求提供使用的配备两个方面,也就是人力资源管理中的两大要素:
选项A：员工供给
选项B：员工需求
选项C：员工评估
选项D：员工绩效
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29.个人奖励计划包括以下哪几种()?
选项A：加班工时计划
选项B：标准工时计划
选项C：佣金计划
选项D：绩效工资
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30.任何培训的第一步都是需求评估,即培训周期的第一个阶段。进行需求评估时一般从哪几个方面进行分析( )?
选项A：组织分析
选项B：任务和行为分析
选项C：管理者分析
选项D：专家分析
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31.女性更衣室要求女性服务员是符合合法职业资格的,不属于歧视。
选项A：对
选项B：错
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32.Labor forecasting is any method used to anticipate the amount of work required in a specified period of time.
选项A：对
选项B：错
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33.申请表用于让企业了解应聘人过去的经历,其中应包括工作经验、受教育程度、个人情况证明等。
选项A：对
选项B：错
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34.Part-time employees generally work 20 hours or less per week.
选项A：对
选项B：错
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35.Outsourced employees are not actually employed by the hospitality organization. They work for a separate company that the hospitality company pays for the services the outsourced employees provide.
选项A：对
选项B：错
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36.1986年的《移民改革及控制法》对在美国境内发生的对外国人的雇佣行为做出了规定。
选项A：对
选项B：错
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37.That men typically supervise women is the sex imbalance in the hospitality industry that companies are still working to correct.
选项A：对
选项B：错
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38.有差异的效果指雇主虽无意歧视,但事实上造成了某一团体成员处于劣势地位,雇主会因有差异效果而被判有罪。
选项A：对
选项B：错
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39.吸引雇员主要靠企业的形象魅力,选拔是在企业和经过筛选很有可能成为雇员的人之间进行的,留住雇员是靠企业的薪酬和福利。
选项A：对
选项B：错
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40.Age discrimination in advertising occurs when ads specify or imply ages, e.g., “excellent opportunity for college students.”
选项A：对
选项B：错
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41.在申请表的设计方面有两个重点问题:一是表格内容必须包括企业需要了解和必须了解的情况;二是申请表的长短设计,有时会出现太长或太短的情况。
选项A：对
选项B：错
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42.Under the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Vietnam veterans receive protected group status for a period of four years after their discharge
选项A：对
选项B：错
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43.选择是针对应聘者进行的合法歧视,其目的是选择能胜任工作的应聘者。选择应兼顾可靠性和有效性。
选项A：对
选项B：错
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44.Permanent employees typically work at least 20-30 hours per week, are on the regular company payroll, and often receive benefits.
选项A：对
选项B：错
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45.在人力资源信息系统中,工作经验资料应包括主管的姓名、工作经历、工作技能和受过的培训等信息。
选项A：对
选项B：错
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46.新员工上岗引导主要是在刚刚入职的第一个星期或第一个月,但社交化的持续时间比较长。
选项A：对
选项B：错
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47.Employees have the right to review and copy information about them stored in an HRIS.
选项A：对
选项B：错
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48.即期校标效度和远期校标效度的区别是:(1)收集标准测试资料的时间尺度不同;(2)关注点不同。
选项A：对
选项B：错
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49.人力资源供给预测包括分析内部劳动力供给和估计外部劳动力供给两方面。
选项A：对
选项B：错
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50.Affirmative action programs require that employers consider applicants in groups
选项A：对
选项B：错
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