南开23春学期（高起本：1709-2103、专升本高起专：1903-2103）《饭店业人力资源管理（一）（二）（EI双语》在线作业三

奥鹏南开大学新学期作业参考

南开大学23春学期（高起本：1709-2103、专升本/高起专：1903-2103）《饭店业人力资源管理（一）（二）（EI双语》在线作业

1.Which of the following analyses aims to identify employees’ knowledge, skills, and abilities (KSAs)?
选项A：Individual analysis
选项B：Training analysis
选项C：Task and behavior analysis
选项D：Organizational analysis
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2.The president of the 25-unit Family Fun Restaurant chain recently established a policy of filling open supervisory and managerial positions from applicants within the company. Implementing thispolicy will call for all of the following human resources activities except:
选项A：internal recruiting to fill open supervisory positions.
选项B：external recruiting to fill open line-level positions.
选项C：external recruiting to fill open managerial positions.
选项D：succession planning for current line-level employees.
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3.The Scanlon plan is a type of group incentive program. Hospitality operations find the Scanlon plan useful because:
选项A：it effectively distributes profits among employees.
选项B：individual performance is more important than team performance in hospitality.
选项C：person-to-person contact is most important in hospitality, and the plan rewards labor savings.
选项D：it allows employees to purchase company stock.
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4.适合对各层级员工进行培训的方法是()?
选项A：工作轮换
选项B：程序指导
选项C：教练/辅导
选项D：工作样本
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5.Federal regulations for collective bargaining originated during a time when a particular labor problem was common in the United States. The intent of the regulations was to decrease the economic effects of which of the following?
选项A：the Taft-Hartley Act
选项B：featherbedding
选项C：union decertifications
选项D：strikes
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6.The food and beverage director at a downtown hotel cross-trained buspersons to deliver room service orders. This is an example of:
选项A：job simplification
选项B：job rotation.
选项C：job analysis.
选项D：horizontal job expansion.
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7.The general manager of the Slow Start Hotel notices that new hires are not learning their jobs very quickly. She should direct her departmental managers to examine their training programs and their ________________ programs.
选项A：specific job orientation
选项B：general property orientation
选项C：specific property orientation
选项D：cross-departmental orientation
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8.通过一项指定的工作衡量应聘者完成工作或相关任务的能力的雇佣前测试是()。
选项A：笔试
选项B：体能测试
选项C：评价中心
选项D：工作样本
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9.Despite popular thinking, comparable worth is not the same as equal pay. The major difference is that:
选项A：equal pay deals with the issue of pay in the same job; comparable worth deals with pay in similar jobs.
选项B：equal pay deals with the issue of pay in similar jobs; comparable worth deals with pay in the same job.
选项C：comparable worth relates to how to determine job worth, while equal pay relates to pay discrimination within the same job.
选项D：comparable worth relates to how to determine job worth, while equal pay relates to pay structure design
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10.间接薪酬包括各种保障计划、带薪假期、()、各项服务和小费津贴。
选项A：医疗保险
选项B：养老保险
选项C：各种节省计划
选项D：工人工资保险
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11.One-on-one discussions between the trainer and the trainee are a form of:
选项A：modeling
选项B：conference training.
选项C：sensitivity training.
选项D：programmed instruction.
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12.In one resort hotel, new chefs are given multiple opportunities to succeed. Which of the following aspects of socialization strategy is related to the number of chances a new employee is given to succeed?
选项A：serial vs. disjunctive
选项B：formal vs. informal
选项C：tournament vs. contest
选项D：fixed vs. variable
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13.A manager considered her training program unsuccessful due to the fact that a majority of the trainees said they did not like it. This manager was using a/an training objective.
选项A：on-the-job behavior
选项B：learning-acquired
选项C：critical-incident
选项D：reaction-based
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14.The Catch Up Hotel has a standard hour incentive program in place. It pays its room attendants $3.75 per room cleaned, and room attendants typically clean two rooms an hour. A competing hotel has just opened that offers room attendants benefits that are comparable to those the Catch Up Hotel offers. Managers at the Catch Up want to meet their competitors’ pay. Under which of the following circumstances might the Catch Up Hotel have to alter its incentive program?
选项A：Room attendants at the new hotel clean three rooms an hour and get $8.00 an hour.
选项B：Room attendants at the new hotel clean two rooms an hour and get $6.50 an hour.
选项C：Some room attendants at the new hotel clean three rooms an hour and get $3.75 per room.
选项D：Room attendants at the new hotel clean two rooms an hour and get $8.00 an hour.
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15.Sometimes an employer’s negotiating team or a union’s team takes extreme positions before arbitration begins in order to take as much ground as possible. This problem can be avoided by using which of the following?
选项A：mediation-arbitration
选项B：boulwarism
选项C：cool-down arbitration
选项D：final offer arbitration
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16.进行需求评估时要从三个方面进行分析:组织分析,任务和( )分析以及个人分析。
选项A：行为
选项B：工作
选项C：目标
选项D：标准
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17.“雇主对待雇员的态度因雇员的种族、性别、肤色、宗教、国籍等受法律保护的个体特征而有差异”,这属于( )。
选项A：有差异的效果
选项B：有差异的对待
选项C：不利影响
选项D：反向歧视
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18.A 150-room hotel anticipates a 60 percent occupancy rate for the upcoming year. If the ratio of employees to occupied rooms is 1.2, how many employees will the hotel need over the next 12 months?
选项A：90
选项B：108
选项C：250
选项D：350
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19.工会谈判队伍一般由商业代理、工会管理员、谈判人员和()组成。
选项A：主谈判员
选项B：工会委员
选项C：工会代表
选项D：当地工会主任
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20.饭店业的压力主要来自劳动力短缺、()、长时间且不方便的工作时间以及长时期处于压力之下。
选项A：员工薪金上涨
选项B：员工流失率高
选项C：饭店之间的竞争
选项D：社会政治经济状况
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21.社交化过程通常包括以下哪几个阶段( )?
选项A：欢迎活动
选项B：熟悉组织的规章制度
选项C：执行真正的上岗入职计划
选项D：了解组织的历史、价值和目标
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22.研究人员发现造成流动的原因可以分为三种:报酬低;以及()。
选项A：团队成员的排挤
选项B：错误或不当的聘用行为
选项C：不适用企业的文化
选项D：管理不善和企业道德的缺失
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23.任何培训的第一步都是需求评估,即培训周期的第一个阶段。进行需求评估时一般从哪几个方面进行分析( )?
选项A：组织分析
选项B：任务和行为分析
选项C：管理者分析
选项D：专家分析
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24.现在最常用的笔试问卷是测试认识能力的问卷,其中包括( )。
选项A：综合分析能力
选项B：打字能力
选项C：机械动手能力
选项D：口语表达能力
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25.( )是管理者考虑培训前的三个决定性要素,这些要素涉及了每个工作所需要的知识、技能和能力(KSAs),而经理可以根据此确定培训计划的责任和任务。
选项A：工作环境
选项B：工作分析
选项C：工作描述
选项D：工作指标
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26.在人力资源信息系统中,个人资料应包括( )。
选项A：社会保险号
选项B：民族
选项C：住址及电话号码
选项D：婚姻状况
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27.将奖励和业绩相连有很多裨益,它可以帮助企业()?
选项A：提高生产率
选项B：提高产品品质
选项C：降低人工成本
选项D：留住合格的员工
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28.替换成本包括招聘新员工以及()等其他费用?
选项A：广告费
选项B：应聘人的路费
选项C：应聘人的调动费
选项D：管理人员及工作人员的工时
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29.适合各层级员工培训的方法包括( )?
选项A：工作轮换
选项B：角色扮演
选项C：在职培训
选项D：团队培训
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30.企业多提供的福利一般可以分为以下哪些类()?
选项A：加班津贴
选项B：强制福利
选项C：养老金及退休福利
选项D：再就业计划
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31.Labor forecasting is any method used to anticipate the amount of work required in a specified period of time.
选项A：对
选项B：错
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32.生产率是评价工作质量的标准。
选项A：对
选项B：错
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33.Skills inventories for managers generally stress problem-solving skills.
选项A：对
选项B：错
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34.No valid criteria exist by which to judge the effectiveness of performance appraisals.
选项A：对
选项B：错
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35.Title I of the Americans with Disabilities Act makes it illegal to refuse service to people with disabilities.
选项A：对
选项B：错
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36.外部招聘为企业带来“新鲜血液”和新思想,但是比内部招聘要费钱。
选项A：对
选项B：错
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37.根据反优先雇佣行动,所有雇主需要有反优先雇佣行动计划、内容涉及对受保护集团的非歧视性雇佣和晋升计划。
选项A：对
选项B：错
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38.航空公司禁止怀孕空姐执行飞行任务是触犯《民权法》中名为经营必需的辩护的法律。
奥鹏南开大学新学期作业参考 选项A：对
选项B：错
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39.Candidates should arrive to interviews ten to fifteen minutes early.
选项A：对
选项B：错
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40.增加新任务是决定工作分析频度的内部因素之一,但是新技术的应用就不需要重新进行工作分析。
选项A：对
选项B：错
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41.工作扩大化包括把工作细分成最小的构成部分,然后评价每一部分是怎样完成的,这种方法有时也被称为“时间动作分析法”。
选项A：对
选项B：错
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42.Recruiters are most influenced by personal factors such as appearance.
选项A：对
选项B：错
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43.与加权申请表不同,个人情况申请表侧重应聘者的工作经验。
选项A：对
选项B：错
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44.补偿战略是人员选择的方法之一,它侧重应聘者的优势是否能够补偿他在其他领域的弱点。
选项A：对
选项B：错
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45.Subjective performance appraisals are preferred over objective performance appraisals.
选项A：对
选项B：错
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46.内部招聘可以改变晋升员工的精神面貌,而且比外部招聘省钱。
选项A：对
选项B：错
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47.Job rotation is one of the job design techniques which requires cross-training employees.
选项A：对
选项B：错
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48.在人力资源信息系统中,离职面谈资料应包括工资表注销日期、自称离职原因、变更地址等信息。
选项A：对
选项B：错
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49.所谓合法职业资格(BFOQ)是允许一些合法的歧视的,这些歧视是基于不同性质的工作对不同类型人员的需要。
选项A：对
选项B：错
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50.Job simplification involves breaking down jobs into their smallest components and assessing how work is done in each of these components of the whole job.
选项A：对
选项B：错
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