南开23春学期（高起本：1709-2103、专升本高起专：1903-2103）《饭店业人力资源管理（一）（二）（EI双语》在线作业二

奥鹏南开大学新学期作业参考

南开大学23春学期（高起本：1709-2103、专升本/高起专：1903-2103）《饭店业人力资源管理（一）（二）（EI双语》在线作业

1.Two weeks before his performance appraisal, John successfully resolved a service complaint involving one of the company’s most important clients. Although John’s job performance is usually average and sometimes poor, his manager gave him a glowing performance appraisal. Which of the following best describes the type of error that the manager made in appraising John’s performance?
选项A：past-record anchoring error
选项B：leniency error
选项C：recency error
选项D：central tendency error
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2.Herzberg’s Two-Factor Theory classifies human needs into only two types. Which of the following is an example of one of Herzberg’s hygiene factors?
选项A：salary
选项B：achievement
选项C：recognition
选项D：opportunity to advance
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3.通过相关校标效度检验方法,饭店企业可以了解有关测试是否能考察应聘者可能的工作表现,内容效度是测试应聘者( )。
选项A：完成全部工作内容的工作绩效
选项B：完成全部工作内容的成产效率
选项C：完成全部工作内容的全面能力
选项D：完成工作内容的综合评估
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4.()是一种绩效评估方法,这种方法对工作的10项到15项内容进行从1到5的评价计分,这些内容包括工作特点、工作质量、工作数量、独立性、人际关系等。
选项A：排序法
选项B：强制分布
选项C：图表尺度评价法
选项D：行为锚定登记评价法
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5.A rural hotel has a modest socialization program that has no specific timetable. Which of the following aspects of socialization strategy is related to timetables for certain types of training?
选项A：serial vs. disjunctive
选项B：formal vs. informal
选项C：tournament vs. contest
选项D：fixed vs. variable
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6.Government employees gained the right to organize and bargain collectively through an executive order issued in 1962. Which of the following laws further defined legal rights of government employees?
选项A：the Taft-Hartley Act
选项B：the Worker Adjustment and Retraining Notification Act
选项C：the Governmental Adjustment Act
选项D：the Civil Service Reform Act
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7.All of the following are factors that the majority of audits use to assess a company’s social responsibility performance except:
选项A：established objectives
选项B：established priorities
选项C：committed resources
选项D：employee reactions
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8.Which of the following types of information would a manag奥鹏南开大学新学期作业参考er be least likely to obtain from former employers about job applicants?
选项A：dates of employment
选项B：salary information
选项C：eligibility for rehire
选项D：former position and responsibilities
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9.Which of the following statements about the performance appraisal process is false?
选项A：Self-appraisals tend to be more critical than appraisals by others.
选项B：Guest appraisals tend to stress extremes.
选项C：Immediate supervisors generally make better assessments than second-level supervisors.
选项D：Some researchers contend that peer evaluation is the best appraisal method.
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10.Despite popular thinking, comparable worth is not the same as equal pay. The major difference is that:
选项A：equal pay deals with the issue of pay in the same job; comparable worth deals with pay in similar jobs.
选项B：equal pay deals with the issue of pay in similar jobs; comparable worth deals with pay in the same job.
选项C：comparable worth relates to how to determine job worth, while equal pay relates to pay discrimination within the same job.
选项D：comparable worth relates to how to determine job worth, while equal pay relates to pay structure design
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11.The ombudsman appeals process:
选项A：involves one person investigating complaints or listening to both sides of a case and attempting to mediate an acceptable solution.
选项B：usually requires that committees hear appeals and issue final rulings.
选项C：is based on an organization’s chain of command.
选项D：is to be used as the last resort in a sequence of appeals.
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12.Negotiations between a company and a union can be approached in various ways. The negotiation strategy in which each side attempts to create a negative impression of the other is called:
选项A：boulwarism.
选项B：intraorganizational bargaining.
选项C：attitudinal structuring.
选项D：aggressive bargaining.
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13.An MSDS plays which of the following roles in OSHA compliance?
选项A：informs employees of their rights under OSHA
选项B：specifies how employers must label work hazards
选项C：provides information about hazardous chemicals used at the property
选项D：designates a point person for OSHA compliance issues
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14.In preparation for upcoming budget meetings, department heads were asked to estimate labor demand in their areas for the next 12 months. This is an example of:
选项A：trend forecasting.
选项B：micro-forecasting.
选项C：bottom-up forecasting.
选项D：moving average forecasting.
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15.Carrie, the manager of a 150-seat theme restaurant, always interviews several applicants for an open position. She compares the applicants and selects the applicant who seems to stand out from the rest. Which of the following errors or biases does Carrie’s selection technique potentially introduce?
选项A：devil’s horns effect
选项B：similarity error
选项C：contrast error
选项D：halo effect
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16.Employee assistance programs are:
选项A：programs that help employees by matching them with other employees who have skills in counseling.
选项B：exclusively designed for substance abuse cases.
选项C：available to employees for a small fee.
选项D：as varied as U.S. businesses.
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17.Which of the following statements about criteria for performance appraisals is true?
选项A：Experienced managers are objective and unbiased when appraising employee performance.
选项B：Subjective performance appraisals are preferred over objective performance appraisals.
选项C：No valid criteria exist by which to judge the effectiveness of performance appraisals.
选项D：Managers can become better appraisers of performance by understanding the factors that increase the likelihood of error.
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18.The food and beverage director at a downtown hotel cross-trained buspersons to deliver room service orders. This is an example of:
选项A：job simplification
选项B：job rotation.
选项C：job analysis.
选项D：horizontal job expansion.
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19.Some companies choose to call their turnover reduction programs “retention programs,” mainly because:
选项A：most companies that successfully minimize unwanted turnover begin by referring to the problem in positive terms.
选项B：these companies tend to retain their turnover reduction programs for a significant period of time.
选项C：managers in these companies want to retain most of the employees that leave their companies.
选项D：their managers want to use a term that is shorter than “turnover reduction program.”
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20.Which of the following is not regarded as a potential advantage of internal recruiting over external recruiting?
选项A：lower recruitment costs
选项B：infusion of “new blood” with new ideas
选项C：lower training costs
选项D：improved morale of staff
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21.员工可以享受公司资助的许多其他计划所提供的福利,其中最常见的其他福利包括()?
选项A：教育福利
选项B：退休福利
选项C：养老金计划
选项D：员工援助项目
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22.离职成本是由一名当前员工直接引起的成本,其中包括()?
选项A：离职工资
选项B：离职面谈
选项C：终止福利
选项D：支付失业税
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23.适合非管理者培训的方法有( )?
选项A：在职培训
选项B：程序指导
选项C：会议培训
选项D：公文处理工作培训
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24.不同于远期校标效度和即期校标效度的预测方法,内容效度衡量方法是听取专家意见,其中包括以下哪些步骤( )?
选项A：完全工作分析
选项B：设计测试
选项C：由专家审查测试内容
选项D：由人力资源部门对测试内容进行修改
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25.饭店使用的绩效评估方法比较多,且每种方法都各有优缺点。排序法是一种常用的方法,通常有以下哪些排序法()?
选项A：循环对比
选项B：交叉对比
选项C：配对对比
选项D：简单或直线排序
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26.基本纪律管理方法有三种,它们之间界限不很清晰,有重复的地方。以下哪些属于基本的纪律管理方法()?
选项A：红热炉法
选项B：地递进纪律法
选项C：口头警告
选项D：停薪留职
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27.社交化过程通常包括以下哪几个阶段( )?
选项A：欢迎活动
选项B：熟悉组织的规章制度
选项C：执行真正的上岗入职计划
选项D：了解组织的历史、价值和目标
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28.替换成本包括招聘新员工以及()等其他费用?
选项A：广告费
选项B：应聘人的路费
选项C：应聘人的调动费
选项D：管理人员及工作人员的工时
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29.很多饭店依靠经理根据申请表来主观判断应聘人的资格,()就足以使经理对应聘者的个人情况作出客观的评价。
选项A：前任雇主的证明
选项B：获得过的奖励和惩罚
选项C：加权申请表
选项D：个人情况介绍
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30.与个人抢矿介绍表不同,加权申请表侧重应聘者的( )。
选项A：工作经验
选项B：个人态度
选项C：生活经验
选项D：社会价值观
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31.Training budgets have been steadily declining since 2000.
选项A：对
选项B：错
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32.In job enlargement, also called vertical job expansion, responsibilities are added to an employee’s jobs that are not extremely similar to the tasks the employee performs.
选项A：对
选项B：错
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33.A company should notify job applicants before conducting credit reference checks on them.
选项A：对
选项B：错
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34.工作样本测试是指通过一项指定的工作衡量应聘者完成工作或相关任务的能力。
选项A：对
选项B：错
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35.Job enlargement is referred to as broadening a job to include additional tasks requiring similar skills and abilities.
选项A：对
选项B：错
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36.增加新任务是决定工作分析频度的内部因素之一,但是新技术的应用就不需要重新进行工作分析。
选项A：对
选项B：错
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37.Cutting training budgets is one of the last measures an organization will take to cut costs during difficult economic times.
选项A：对
选项B：错
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38.Productivity standard is the amount of work output by an employee during a specific period of time.
选项A：对
选项B：错
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39.生产率标准是指什么样的产量是可以接受的。
选项A：对
选项B：错
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40.内部招聘战略通常包括职业生涯规划、技能列表和内部招聘公示体系。
选项A：对
选项B：错
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41.Performance standards establish the required levels of quality in the work performed.
选项A：对
选项B：错
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42.面试是否能标准化取决于面试环境而不是内容,包括面试者、组织对面试环境的有意无意的改变。
选项A：对
选项B：错
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43.选择是针对应聘者进行的合法歧视,其目的是选择能胜任工作的应聘者。选择应兼顾可靠性和有效性。
选项A：对
选项B：错
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44.An HRIS involves the purchase of a large computer system and the hiring of specially trained personnel.
选项A：对
选项B：错
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45.Equal Pay Act of 1963 requires that men and women working for the same organization be paid the same rate of pay for work that is substantially the same.
选项A：对
选项B：错
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46.Herzberg’s Two-Factor Theory classifies human needs into only two types. Recognition is an example of one of Herzberg’s hygiene factors
选项A：对
选项B：错
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47.Written reference checks can be initiated either by the applicant or by the prospective employer.
选项A：对
选项B：错
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48.A succession chart helps estimate the internal supply of employees for a particular position.
选项A：对
选项B：错
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49.Alternative employees are the main staff of the organization.
选项A：对
选项B：错
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50.Training budgets have been steadily increasing since 2000.
选项A：对
选项B：错
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