南开23春学期（高起本：1609、1703）《酒店业领导力与管理（一）（二）（EI双语）》在线作业一

奥鹏南开大学新学期作业参考

南开大学23春学期（高起本：1609、1703）《酒店业领导力与管理（一）（二）（EI双语）》在线作业

1.Which one is the focus of leadership?
选项A：Design procedures and tasks
选项B：Control results
选项C：Manage systems and processes
选项D：Foster stability
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2.Managing diversity means NOT:
选项A：Treat people as individual
选项B：Controlling
选项C：Make people less diverse
选项D：Enable every member of your workforce to perform to his or her potential
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3.Please identify the stage of team development according to the following description: Team members learn that they can work effectively together as a cohesive unit. They are more tolerant of each other. The team is better able to cope with differences of opinion.
选项A：Forming
选项B：Norming
选项C：Storming
选项D：Performing
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4.对于变革对象的描述正确的是:
选项A：从头至尾是被动群体
选项B：在变革过程中是积极的参与者
选项C：变革对象必须改变的只是他们的行为
选项D：对变革的抗拒都是来源于这个群体
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5.前厅经理想用培训预算做前台系统培训,
人力资源部想将之用做其它培训。这类冲突的发生出于什么样的原因?
选项A：任务互赖
选项B：资源竞争
选项C：管辖模糊
选项D：身份争斗
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6.在开展多元化培训之前跟不同人群做访谈的活动是属于“达成多元化五步法”里的哪一步?
选项A：识别组织多元化的问题
选项B：强化高层的承诺
选项C：要求结果及回顾目标
选项D：保持可持续性
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7.哪一个角色最会发表以下的言论?:
"我赞同所有你所说的,但是我只是不能赞同你的结论。“
选项A：统治者
选项B：阻碍者
选项C：游说者
选项D：讥讽者
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8.在头脑风暴活动中不应该做的事情是:
选项A：让每位参与者发言
选项B：任命一位会议主持人
选项C：对发言者内容进行一一评价
选项D：主持人需在会议开始时说明会议的目标
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9.What enforcement of standards can mostly impact
on diversity?
选项A：Increase sensitivity of managers and employees about diversity
选项B：Ensure that discrimination and harassment will be quickly extinguished
选项C：Make the people within
the company think the same
选项D：Make the people within
the company act the same
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10.通过职位权力来命令他人达成期望的行为
的权力技巧是:
选项A：推理论证
选项B：讨价还价
选项C：诉诸上层
选项D：以职位压人
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11.“虚假广告”是在侵害他人广义财产中的哪一类?
选项A：品格
选项B：良心
选项C：财物
选项D：名誉
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12.In what situation we need to apply "Supporting" style?
选项A：The team is newly
formed
选项B：Quite a few of long-service and experienced staff are in this department. They feel bored as they are too skillful with their daily job.
选项C：John is an experienced
and capable sales executive. He seeks any opportunity to learn and willing to take challenges.
选项D：A trainee has been in
this department for two months and now he is confused with whether he is suitable for this job
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13.灵活的假期制度与管理哪一类多元化劳动力联系最紧密?
选项A：少数民族劳动力
选项B：老年劳动力
选项C：低教育劳动力
选项D：女性劳动力
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14.在传达“愿景”时的关键之一就是:
选项A：第一时间传达需要变革的事实与背景情况
选项B：第一时间传达变革的益处
选项C：清楚下达变革的命令
选项D：尽快布置变革的任务
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15.What type of feedback is the most likely to increase motivation?
选项A：Advice
选项B：Reinforcement
选项C：Criticism
选项D：Silence
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16.定期奖励认可在强化多元化方面取得成功的个人或部门是属于“达成多元化五步法”里的哪一步?
选项A：识别组织多元化的问题
选项B：强化高层的承诺
选项C：要求结果及回顾目标
选项D：保持可持续性
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17.职业发展规划可以为你提供:
选项A：在现在的岗位上与时俱进
选项B：提升晋升的机会
选项C：更多的选择
选项D：所有选项
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18.与员工不正当的关系是属于酒店业道德问题中的哪一种?
选项A：回扣问题
选项B：说谎与欺骗行为 – 内部员工
选项C：人事相关的不道德行为
选项D：不遵守操作流程行为
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19.Which the following situation decentralization may be most appropriate for ?
选项A：In the times of financial crisis
选项B：In a fast-changing market
选项C：Facing high staff turnover rate
选项D：In the event of fire emergency
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20.What exposure can mostly impact on diversity?
选项A：Increase sensitivity of managers and employees about diversity
选项B：Ensure that discrimination and harassment will be quickly extinguished
选项C：Increase mutual understanding and provides evidence that diversity is working
选项D：Increase the employees' ability to
protect themselves
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21.Please select a suitable communication style according to the following situation: F they may be concerned about fitting into the group and their ability to contribute to the team
选项A：Forming
选项B：Norming
选项C：Storming
选项D：Transforming
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22.What kind of situation we should use Evaluating Listening ?
选项A：Lecture
选项B：Make a decision
选项C：Reject an idea
选项D：Coaching
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23.Which typical comments are possibly
made by The Elaborator?
选项A：Does anyone have a different
viewpoint that they'd like to share?
选项B：Just how many times does this
happen?
选项C：How do you think that would work at
the front desk?
选项D：How would this affect our guests?
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24.创新企业的特征有哪些?
选项A：赋予员工许多自主权力
选项B：鼓励在各层级开发的沟通
选项C：聘用带有多元化背景的员工
奥鹏南开大学新学期作业参考 选项D：有严格的审批流程
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25.如何提升积极聆听的技能?
选项A：全神贯注
选项B：释意动机
选项C：评估确认
选项D：积极回应
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26.变革过程中的主要角色有哪些?
选项A：变革的领导者
选项B：变革的推动者
选项C：变革的对象
选项D：变革发起者
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27.The common sources of data that help identify
process-related problems include:
选项A：External guest feedback
选项B：Employee satisfaction survey
选项C：Performance Indicators
选项D：Supplier feedback
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28.共识决策可以:
选项A：消弱派别或党派的作用，并提升个人意见的表达。
选项B：通过并列不同的意见，该方法也
增加了不可预测或创新方案出现的的可能性
选项C：当决策的强制执行难以实施时，
就希望采用共识决策，这样每一个参与者将被要求对决策施加影响
选项D：提供一种反映所有成员想法的全面解决
办法，能够提高成员实施决策的积极性，体现平等之风
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29.可以通过以下哪些渠道寻找机会?
选项A：面试
选项B：公司网站
选项C：校园招聘
选项D：实习机会中
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30.准备视觉道具时的主要原则有哪些?
选项A：图表式的数据易于理解
选项B：尽可能地多使用不同的色彩
选项C：尽量使用视觉而非文字
选项D：视觉道具要有标题
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31.Some of the skills important to conflict management include the following:
选项A：Listening skills
选项B：Feedback skills
选项C：Conflict-management style
选项D：Presentation skills
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32.The reason of managing conflict is because conflict has no benefits to organization
选项A：对
选项B：错
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33.Within the organization Interpersonal Roles specifically play as a Figurehead, Leader, Liaison and Monitor.
选项A：对
选项B：错
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34.非语言沟通是沉默的沟通
选项A：对
选项B：错
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35.Organizing typical follows planning and reflects how the organization tries to accomplish its goals and objectives
选项A：对
选项B：错
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36.Over-centralization can breed an organization of individuals paralyzed by learned helplessness
选项A：对
选项B：错
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37.Within the organization Decisional Roles specifically play as a Entrepreneur, Disturbance Handler, Resource Allocator and Negotiator.
选项A：对
选项B：错
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38.使命宣言应该能够引导团队成员设立
目标,明确首要任务以及与公司整体目标相连接。
选项A：对
选项B：错
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39.Allowing staff to participate in setting goals is more likely to leads to nowhere
选项A：对
选项B：错
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40.90% of all training objectives will be lost without follow-up coaching
选项A：对
选项B：错
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41.教导是一次性的活动
选项A：对
选项B：错
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