南开23春学期（高起本：1609、1703）《酒店业领导力与管理（一）（二）（EI双语）》在线作业三

奥鹏南开大学新学期作业参考

南开大学23春学期（高起本：1609、1703）《酒店业领导力与管理（一）（二）（EI双语）》在线作业

1.Which one of following questions is a behavior-based interview question?
选项A：If there is fire in the kitchen what will you do?
选项B：How did you decide to
major in hospitality?
选项C：If you had it to do over, would you
still pick your school?
选项D：How would your last boss describe you?
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2.在求职信的第二段应该包含的信息是:
选项A：为什么感兴趣
选项B：总结你的能够胜任此工作的优势
选项C：总结你可以贡献给公司的要点
选项D：所有选项
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3.阻碍我在团队会议上勇敢发言的牵制力是什么?
选项A：会议主持会鼓励讨论
选项B：能得到想要的答案
选项C：会议有一个每人都需要贡献想法的规则
选项D：担心我发言内容的质量
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4.“You may not use drive-through banking service before 9am” . What business writing rule the writer broke in this sentence?
选项A：Take a stand
选项B：Stress the positive
选项C：Follow the inverted pyramid
rule
选项D：Avoid condescending statements
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5.客人为了赔偿编织虚假投诉是属于酒店业道德问题中的哪一种?
选项A：回扣问题
选项B：说谎与欺骗行为 – 外部客人
选项C：人事相关的不道德行为
选项D：不遵守操作流程行为
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6.Who is knowns as "father of statistical quality control"?
选项A：Joseph M.Juran
选项B：Dr. Edward Deming
选项C：Walter Andrew Shewhart
选项D：Henry Ford
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7.通过同伴对此人能力的肯定从而让此人决定去达到期望的行为的权力技巧是:
选项A：商讨
选项B：同伴压力
选项C：鼓舞人心的呼吁
选项D：逢迎呼吁
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8.酒店业建立道德规范不是为了:
选项A：建立诚信
选项B：打造更好的服务
选项C：获取更高的利润
选项D：杜绝虚假广告
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9.哪项不属于对标?
选项A：建立标准来推动不断改进的过程
选项B：对标通常只包含应用本公司
最佳实践
选项C：对标可以帮助发现需要改进
的领域
选项D：对标的标准需要不断提升与时俱进
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10.哪一个角色最会发表以下的言论?:
"我赞同所有你所说的,但是我只是不能赞同你的结论。“
选项A：统治者
选项B：阻碍者
选项C：游说者
选项D：讥讽者
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11.哪一项不符合原则性谈判法的关键?
选项A：聚焦大家真正想表达的
选项B：创造互利的选择
选项C：使用客观标准
选项D：将人与事综合起来谈会更全面
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12.自我领导型团队中的管理者或领导者的工作
重心是放在:
选项A：常规例行事务
选项B：团队支持与提供资源
选项C：团队监督
选项D：团队考核
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13.What kind of space the speaker should choose during group presentation?
选项A：Personal Space
选项B：Public Space
选项C：Business Space
选项D：Intimate Space
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14.Which strategy can mostly help disability groups?
选项A：Develop more lateral career opportunities
选项B：Provide English Training
选项C：Modifying work schedules to allow for medical appointments
选项D：Provide fitness activities
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15.What is one of the characteristics of "Conservatives"
identified by Joseph M. Juran
选项A：The demonstrated
results don't impact their attitudes to the change
选项B：Their objections are illogical
选项C：They don't oppose
change on principle
选项D：They are quite open
to change
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16.The tool for analyzing process is :
选项A：Fact-Finding planning sheet
选项B：Checklist
选项C：Cause-and Effect Diagram
选项D：Brainstorming
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17.What type of feedback is the most likely to improve relationship?
选项A：Criticism
选项B：Silence
选项C：Reinforcement
选项D：Advice
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18.Please select a suitable communication style according to the following situation: F they may be concerned about fitting into the group and their ability to contribute to the team
选项A：Forming
选项B：Norming
选项C：Storming
选项D：Transforming
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19.What education can mostly impact on diversity?
选项A：Increase sensitivity of managers and employees about diversity
选项B：Make the people within
the company think the same
选项C：Make the people within
the company act the same
选项D：Increase the employees' ability to
protect themselves
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20.One of the most commonly used tools for generating ideas is:
选项A：Brainstorming
选项B：Meeting
选项C：Discussion
选项D：Quarrel
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21.在求职信的结尾部分最主要应表达的
内容是:
选项A：感谢之情
选项B：建立联系的目的
选项C：想参加面试的请求
选项D：再次推销一下自己
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22.定期奖励认可在强化多元化方面取得成功的个人或部门是属于“达成多元化五步法”里的哪一步?
选项A：识别组织多元化的问题
选项B：强化高层的承诺
选项C：要求结果及回顾目标
选项D：保持可持续性
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23.哪一个特征通常与创新型人才不相符?
选项A：充满幻想
选项B：观察仔细
选项C：遵循逻辑
选项D：有幽默感
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24.从长远来看会降低员工自信心的反馈
形式有:
选项A：批判
选项B：沉默
选项C：建议
选项D：强化
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25.What are guidelines for a better business writing?
选项A：Have a specific reader or
audience in mind
选项B：Know your objectives
选项C：Decide which information is
essential to include
选项D：Decide how to present the
information
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26.What are "reasonable accommodations" in the
work environment according to ADA?
选项A：Making facilities
wheelchair-accessible
选项B：Modifying work
schedules to allow for medical appointments
选项C：Modifying equipment to
allow persons with disabilities to work
选项D：Modifying training materials and policies to accommodate employees with disabilities
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27.The following statements that DON'T match with Deming's view on inspection are:
选项A：Every guestroom must be
inspected before issuing a room key to a guest
选项B：Inspecting prepared menu
items before servers deliver them to guests may catch errors in orders.
选项C：Inspection does not create
quality but it only finds defects
选项D：Inspection of incoming
food products is necessary to determine which suppliers provide the highest quality product or service
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28.According to ADA, the word 'disability" refers to:
选项A：A physical or mental
impairment that substantially limits one or more major life activities
选项B：A record or history of
physical or mental impairment
选项C：A perception that an
individual is impaired
选项D：Anyone who sits in a wheelchair
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29.共识决策的优势有哪些?
选项A：保证所有问题和思想都得到公开辩论；
选项B：每个团队队员都有机会发表自己的见解；
选项C：会经过深思熟虑产生高质量的决议；
选项D：能提高成员实施决策的积极性，体现平等
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30.How to implement the change?
选项A：Communicate the vision
选项B：Foster change through power
选项C：Measure progress
选项D：Celebrate success
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31.Some of the skills important to conflict management include the following:
选项A：Listening skills
选项B：Feedback skills
选项C：Conflict-management style
选项D：Presentation skills
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32.Selection criteria for choosing the best solutions might
include such factors:
选项A：Acceptance by Guest
选项B：Cost effectiveness
选项C：Practicality of implementation
选项D：Timeliness of implementation
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33.In the Conflict Management Strategies Model, which strategies are located at high level of assertiveness?
选项A：Collaboration
选项B：Competitiveness
选项C：Avoidance
选项D：Accommodation
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34.Span of control is the area limit a manager
or supervisor is able to control
选项A：对
选项B：错
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35.A manager's authority shall be commens奥鹏南开大学新学期作业参考urate with the responsibility of his or her position within the organization
选项A：对
选项B：错
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36.Coordinating function is not a management function
选项A：对
选项B：错
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37.Employees should be informed about the progress they are making toward attaining their goal
选项A：对
选项B：错
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38.The leader's responsibility during the
norming stage is to facilitate the group's decision-making and problem solving activity
选项A：对
选项B：错
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39.The leader's responsibility during the
performing stage is to delegate everything to his/her team members to achieve the goal.
选项A：对
选项B：错
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40.Managers placed high in the chain of
command carry more responsibility and greater authority than managers below them
选项A：对
选项B：错
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41.Robert L. Katz主要贡献是提出了传统三重管理技能:技术技能、人际关系技能以及概念技能。
选项A：对
选项B：错
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42.The more difficult goals we set,
the higher performance we can achieve
选项A：对
选项B：错
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43.你个人的价值观会对直接你喜欢的工
作环境及工作方式产生直接的影响
选项A：对
选项B：错
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