南开大学22秋学期（高起本1709-1803、全层次1809-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业一

奥鹏南开在线作业满分答案参考

22秋学期（高起本1709-1803、全层次1809-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业-00001

1.Teams of two people are usually assigned( ) rooms
选项A：20—25 rooms
选项B：25—30 rooms
选项C：30—35 rooms
选项D：35—40 rooms
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2.Which type of keys can open more than one guestroom but double locked. ( )
选项A：Emergency keys
选项B：Master keys
选项C：Storerooms keys
选项D：Guest rooms key
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3.服务员在清扫房间时应将钥匙 ( )
选项A：放工作车里
选项B：随身携带
选项C：暂放在行李柜上
选项D：插在门锁上
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4.可循环使用物品的计量单位是 ( )
选项A：最大或最小储存量
选项B：标准量
选项C：最大使用&最小使用量
选项D：全错
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5.Hotel OPLs use more( )to enhance the detergent's cleaning power.
选项A：Acidic
选项B：All purpose cleaner
选项C：Softer
选项D：Alkali
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6.Unsealed wood is a kind of the ( )surface
选项A：Porous
选项B：Semi-porous
选项C：Nonporous
选项D：Non of the above
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7.下列哪种不属于高档饭店客房借用物品( )
选项A：热水瓶
选项B：冰桶
选项C：麻将牌与桥牌
选项D：儿童床
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8.酒店洗衣房的洗涤设备要求员工对多达( )种洗涤过程进行选择。
选项A：10
选项B：9
选项C：8
选项D：7
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9.Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as ( )
选项A：Accounting department
选项B：Housekeeping department
选项C：F&B department
选项D：Human resources department
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10.下列什么不属于客房部经理的直接职责( )
选项A：内部预算
选项B：制订客房部工作计划
选项C：职业教育与培训
选项D：处理投诉
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11.检查客房时,应从( )开始循序进行,从上到下、从里到外,以防止遗漏。
选项A：天花板
选项B：地面
选项C：窗帘
选项D：房门
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12.如有访客探访住店客人而客人不在,服务员应有礼貌劝其到( )等候.
选项A：客房
选项B：公共场所
选项C：楼面服务台
选项D：办公室
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13.清洁大面积的地毯使用( )吸尘器最佳.
选项A：吸力式
选项B：直立式
选项C：混合式
选项D：都不是
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14.在清洁住客房时,一般应按照( )顺序清洁。
选项A：与清洁走客房相同
选项B：先卫生间后卧室
选项C：与清洁空房相同
选项D：先卧室后卫生间
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15.( )属于饭店的免费服务。
选项A：Wake Up Call
选项B：Room Service
选项C：Laundry Service
选项D：Express Service
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16.In housekeeping department, personal protective clothing includes.( )
选项A：Gloves
选项B：Face mask
选项C：Goggles
选项D：Dusters
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17.客房服务员在清洁客房的时候他所使用的万能钥匙绝对不可以( )
选项A：放在清洁车上
选项B：放在清洁蓝内
选项C：挂在脖子上
选项D：系在腰上
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18.How to clean a stayover when the guest is not in the room.( )
选项A：Never leave the room unattended with the door open
选项B：Don’t touch personal items
选项C：Don’t throw anything way that is not in a bin
选项D：Change bed linen according to hotel procedures and standards
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19.客房部中不受饭店开房率水平的变化与影响的岗位包括 ()
选项A：客房部经理
选项B：楼层客房服务员
选项C：日班主管
选项D：日班办公室职员
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20.酒店客房部安排2个客房服务员一起工作,这样做的优点包括哪些?
选项A：提升员工人身安全度
选项B：互相学习
选项C：互相监督
选项D：减少员工偷窃行为
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21.In housekeeping department, what types of keys do they commonly use ( )
选项A：Emergency keys
选项B：Master keys
选项C：Storerooms keys
选项D：Guest rooms key
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22.The traditional butler service is a very personalized service offered to certain guests in some five star hotels. The butler is likely to ( )
选项A：Unpack and repack guest luggage
选项B：Arrange laundry and mending services
选项C：Iron the newspaper
选项D：Shine shoes
选项E：Maintain the guest room
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23.客房的浴用织物包括( )
选项A：浴巾
选项B：地巾
选项C：方巾
选项D：条巾
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24.公共区域清洁卫生的特点包括()
选项A：人员流量大，清洁工作不太方便
选项B：涉及范围广，造成影响大
选项C：项目繁杂，专业、技术性强
选项D：擦洗拖抹等基本劳动，没有专业要求
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25.Why is important to clean areas to a high standard( )
选项A：To meet guest expectations
选项B：To achieve a high level of hygiene
选项C：To meet safety regulations
选项D：To comply with legislation
选项E：To extend the life of items cleaned
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26.What happens at the beginning of the room attendant’s shift ( )
选项A：Attend a briefing
选项B：Collect room allocation sheet
选项C：Collect master key
选项D：Collect hand caddy and cleaning chemicals
选项E：Set up cleaning equipment
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27.When we clean public areas,what equipment do you need.( )
选项A：Vacuum cleaner
选项B：Floor polisher
选项C：Toilet cleaner
选项D：Broom
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28.What are Public Areas ( )
选项A：The foyer
选项B：Bars
选项C：Restaurants
选项D：Guestrooms
选项E：Lifts and stairwells
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29.哪几项属于客房部的工作质量标准 ()
选项A：镜子清洁是否无水渍，无污渍，无皂垢
选项B：地毯吸尘是否到位，无垃圾，碎纸屑，头发等残留
选项C：员工工服无破损，干净无污渍
选项D：床单铺得是否挺阔，中线居中，三层床单无破损
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30.Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )
选项A：Cleaning cart
选项B：Spray window and glass cleaner
选项C：Bowl brush
选项D：Dusting solution
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31.客房部中织物用品的一个标准量是指饭店一次装备全部客房所需的总的制品数量,0.5个标准量就是半套织物的数量。
选项A：对
选项B：错
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32.The expense item referred to as employee benefits is generally calculated by the personal or accounting departments. It includes payroll taxes, payroll-related insurance expense, pension and other related personnel costs.
选项A：对
选项B：错
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33.季节性或年度性计划卫生一般要在淡季,并且多某些楼层实行封房后进行。
选项A：对
选项B：错
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34.Late check-out means the guest has requested and is being allowe奥鹏南开在线作业满分答案参考d to check out later than the hotel’s standard check-out time.
选项A：对
选项B：错
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35.干洗机和湿洗机最大的区别是前者在洗涤时不使用液体.
选项A：对
选项B：错
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36.Many guests unintentionally leave items behind when they depart the hotel. If you find items belonging to a guest after their departure secure the item immediately.
选项A：对
选项B：错
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37.Room attendant should flush the toilet and brush it. Dry the toilet with dry duster.
选项A：对
选项B：错
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38.Pull stations are generally located in public areas such as lobbies and corridors and near guestrooms.
选项A：对
选项B：错
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39.Skipper means the guest has left the hotel without making arrangements to settle his/her account.
选项A：对
选项B：错
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40.When you are cleaning the guestroom, Never leave the room unattended with the door open.
选项A：对
选项B：错
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41.There are two types of budgets are used in managing a hotel’s financial resources: Capital and Operating budgets.
选项A：对
选项B：错
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42.A variety of pests make their way into a guestroom. The location of the hotel is likely to influence the types of pests you encounter. Whatever the pest, it must be removed immediately.
选项A：对
选项B：错
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43.客房部经理应确保分配给员工适当的工具来完成分配给他们的工作任务。
选项A：对
选项B：错
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44.度假型饭店为客人提供住宿必要的设施,而非不必要的高档次居住设施。
选项A：对
选项B：错
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45.客房部可以临时借用其他酒店的员工来填补其劳动力不足的现状。
选项A：对
选项B：错
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46.The operating supplies expense category for the housekeeping dept includes non-recycled inventories, such as guest supplies and amenities, cleaning supplies and small equipment.
选项A：对
选项B：错
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47.While the guest is in the hotel, the housekeeping status of the guestroom changes several times. However, every room status will occur for each guestroom during every stay
选项A：对
选项B：错
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48.由于劳务成本是客房部最大的单项开支,所以对于客房部经理来说如何控制与安排恰当数量的员工来上班,不使客房部支付不必要的劳动力成本是一件大事。
选项A：对
选项B：错
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49.所谓的操作标准就是客房部对员工清洁质量的标准。
选项A：对
选项B：错
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50.The lead-time quantity refers to the number of purchase units that are used up between the time that a supply order is placed and the time that the order is actually received.
选项A：对
选项B：错
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