南开大学22秋学期（高起本1709-1803、全层次1809-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业三

奥鹏南开在线作业满分答案参考

22秋学期（高起本1709-1803、全层次1809-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业-00003

1.用于垃圾房,停车场等处冲洗的清洁工具是 ( )
选项A：吸尘器
选项B：打蜡机
选项C：高压喷水机
选项D：吸水机
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2.饭店大厅客用卫生间的清洁工作通常是由以下哪个岗位的员工完成的( )
选项A：公共卫生间
选项B：客房服务员
选项C：洗衣场
选项D：客服人员
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3.Maximum quantity means( )
选项A：The greatest number of purchase units that should be in guest room at any given time
选项B：The greatest number of purchase units that should be in stock at any given time
选项C：The greatest number of purchase units that should be in guest room at a certain time
选项D：The greatest number of purchase units that should be in stock room at a certain time
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4.Which type of keys can open sing奥鹏南开在线作业满分答案参考le guestroom and in some cases also provide access to locked area such as the pool or gymnasium. ( )
选项A：Emergency keys
选项B：Master keys
选项C：Storerooms keys
选项D：Guest rooms key
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5.对客房进行检查时,通常采用 ( ) 的方法看客房处是否有灰尘。
选项A：看
选项B：摸
选项C：试
选项D：嗅
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6.Hotel OPLs use more( )to enhance the detergent's cleaning power.
选项A：Acidic
选项B：All purpose cleaner
选项C：Softer
选项D：Alkali
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7.木制地板使用地面抛光剂时,最好使用( ).
选项A：水性抛光剂
选项B：油性抛光剂
选项C：水基性抛光剂
选项D：溶剂性抛光剂
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8.Maximum quantity means ( )
选项A：The greatest number of purchase units that should be in guest room at any given time.
选项B：The greatest number of purchase units that should be in stock at any given time.
选项C：The greatest number of purchase units that should be in guest room at a certain time.
选项D：The greatest number of purchase units that should be in stock room at a certain time.
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9.客房部发生工作事故为主要原因是( )
选项A：劳动密集型部门
选项B：人员多
选项C：体力工作与设备
选项D：年龄多样,不易管理
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10.下列哪些地点客用印刷品在客房停留时间最短( )
选项A：信纸与信封
选项B：明信片
选项C：电传电报单
选项D：当日停水/停电单
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11.Which type of keys can open all doors in the property including those that are double locked. ( )
选项A：Emergency keys
选项B：Master keys
选项C：Storerooms keys
选项D：Guest rooms key
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12.若客人将房间钥匙留在房门上,服务员应( ) .
选项A：敲门提醒客人
选项B：取出后自己随身携带
选项C：取出后服务台保管
选项D：通知总台
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13.Communication between housekeeping and engineering should be efficient so that most( )repairs can be handled while the room attendant is cleaning the guest room.
选项A：Major
选项B：Minor
选项C：Important
选项D：Efficient
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14.( )是布件织物的质量标志之一。
选项A：颜色质量
选项B：耐洗次数
选项C：规格尺寸
选项D：厚薄程度
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15.在擦拭和检查卫生间,卧室的设备用品的路线上,应采用( )客房清扫法进行。
选项A：从上到下
选项B：从里到外
选项C：环形清理
选项D：先卧室后卫生间
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16.Some examples of Guest Loan Items including ( )
选项A：iron and ironing board
选项B：electric razor
选项C：power adapter
选项D：hair dryer
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17.As a housekeeping room attendant, how do you make the room cleaning easier.( )
选项A：By checking equipment for faults before use
选项B：By using the right cleaning equipment for each cleaning task
选项C：By using equipment as it was intended to be used
选项D：By following cleaning procedures
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18.How to clean a stayover when the guest is not in the room.( )
选项A：Never leave the room unattended with the door open
选项B：Don’t touch personal items
选项C：Don’t throw anything way that is not in a bin
选项D：Change bed linen according to hotel procedures and standards
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19.公共区域清洁卫生的特点包括()
选项A：人员流量大，清洁工作不太方便
选项B：涉及范围广，造成影响大
选项C：项目繁杂，专业、技术性强
选项D：擦洗拖抹等基本劳动，没有专业要求
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20.How to reduce guest theft ( )
选项A：Keep count of number of towels placed in the room and record any extra towels requested by guest
选项B：Housekeeping attendant to keep count of room inventory and report missing items immediately
选项C：Have hotel logo items available for purchase.
选项D：D. Use minimal number of monogrammed items to prevent guests who are looking for hotel souvenirs to take.
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21.Most hotels will have in place procedures for cleaning guestrooms. In general terms ( )
选项A：Strip and remake the bed
选项B：Clean the rest of the bedroom
选项C：Clean the kitchen
选项D：Clean the bathroom
选项E：Vacuum the floor
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22.Some examples of guest supplies including ( )
选项A：soap
选项B：shampoo
选项C：cotton buds
选项D：sewing kit
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23.Who are allowed in a guestroom. ( )
选项A：The guest (s)
选项B：The visitors of guest(s)
选项C：On-duty employees who are performing their jobs in the authorized area
选项D：Hotel AM
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24.What chemicals do you use for cleaning? ( )
选项A：Detergent
选项B：Abrasive cleaners
选项C：Disinfectants
选项D：Sanitizers
选项E：Solvents
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25.How should you store your equipment ( )
选项A：In the same place each time
选项B：According to manufacturer instructions
选项C：Neatly and safely
选项D：Out of the way
选项E：Similar item together
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26.In houdekeeping department, what item can be recycled. ( )
选项A：Water
选项B：Plastic
选项C：Aluminum
选项D：Paper/cardboard
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27.客房的浴用织物包括( )
选项A：浴巾
选项B：地巾
选项C：方巾
选项D：条巾
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28.Brushing can remove ( )from fabrics. ( )
选项A：Dust
选项B：Particles
选项C：Soil
选项D：Water
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29.Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )
选项A：Cleaning cart
选项B：Spray window and glass cleaner
选项C：Bowl brush
选项D：Dusting solution
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30.Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )
选项A：Prevent damage to the equipment
选项B：Prevent damage to the surface being cleaned
选项C：Extend the life of the item
选项D：Reduce risk of personal injury
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31.部分酒店客房部安排2个客房服务员一起工作,可以完成36—40间房的工作量。
选项A：对
选项B：错
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32.客房服务员进入客房做卫生清洁时,应将房间门半掩。
选项A：对
选项B：错
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33.上浆粉主要用于洗涤客衣时使用.
选项A：对
选项B：错
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34.洗涤剂其实是一个广义的词语,它包括很多种去污剂。
选项A：对
选项B：错
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35.One of the most common complaints about the cleaning standard of a guest room relates to the bathroom.
选项A：对
选项B：错
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36.服务员做清洁工作时带胶皮手套的主要原因之一是为了保护自身健康。
选项A：对
选项B：错
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37.Support center means a hotel department which generate revenue, but rather exists as a support to the revenue centers.(HSKP; Purchasing; Accounting)
选项A：对
选项B：错
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38.A variety of pests make their way into a guestroom. The location of the hotel is likely to influence the types of pests you encounter. Whatever the pest, it must be removed immediately.
选项A：对
选项B：错
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39.客房部属于非创收部门,客房部经理为实现既定的盈利目标所承担的主要责任就是控制本部门的开支。
选项A：对
选项B：错
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40.OOS房内所出现的问题一般来说要相对较长的时间来修复,如地毯被烫坏出现明显的破损。
选项A：对
选项B：错
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41.Chemicals are dangerous substances that can pose major occupational health and safety risks if not handled correctly.
选项A：对
选项B：错
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42.服务员打扫卫生时要检查灯具是否有毛病并将灯打开直到清理完毕。
选项A：对
选项B：错
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43.Depending on the standard of hotel, commonly a departure or check—out room may take 20 minutes whereas a stayover room may take 10 minutes.
选项A：对
选项B：错
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44.Stolen or lost keys create security and safety problems for hotels especially if the key lost is of a master key level.
选项A：对
选项B：错
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45.客房里的各种灯具和照明用具是由工程部来负责维修的。
选项A：对
选项B：错
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46.While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.
选项A：对
选项B：错
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47.Cleaning schedule is not a list of cleaning tasks to be completed and frequency.
选项A：对
选项B：错
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48.客房的清扫顺序是VIP房,挂有“请清理房间”的房,住客房,走客房,空房。
选项A：对
选项B：错
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49.Productivity standards determine the acceptable quantity of work to be done in housekeeping department.
选项A：对
选项B：错
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50.客房部的各种机器设备的日常维护保养与维修支出是仅次于劳务开支的第二大成本开支。
选项A：对
选项B：错
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