南开大学22秋学期（高起本1709-1803、全层次1809-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业二

奥鹏南开在线作业满分答案参考

22秋学期（高起本1709-1803、全层次1809-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业-00002

1.水洗过程中,布件上最难去除的污垢是( )
选项A：碱溶性污垢
选项B：溶剂性污垢
选项C：酸溶性污垢
选项D：水溶性污垢
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2.下列哪些地点客用印刷品在客房停留时间最短( )
选项A：信纸与信封
选项B：明信片
选项C：电传电报单
选项D：当日停水/停电单
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3.The room status report sometimes called ( )
选项A：Room status list
选项B：Room status sheet
选项C：Housekeeping status report
选项D：Housekeeping report
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4.( )能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的。
选项A：钙
选项B：铁
选项C：镁
选项D：磷
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5.下列岗位不受客房部日常业务量影响的为( )
选项A：楼层服务员
选项B：日班主管
选项C：办公室职员
选项D：以上全不对
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6.( )indicate how often items on inventory lists are to be cleaned or maintained.
选项A：Recycled Inventory list
选项B：Frequency schedules
选项C：Job list
选项D：Non- of them
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7.清洁剂去污效果的好坏主要取决于它的( )的含量和质量.
选项A：酸性物质
选项B：芳香剂
选项C：表面活性剂
选项D：过氧化物
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8.提起重物主要是以身体的部位是( )
选项A：背
选项B：腿
选项C：臂膀
选项D：腰
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9.公共洗手间的全面清洗工作常在( )进行?
选项A：早上
选项B：中午
选项C：下午
选项D：夜间
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10.空气清新剂又称( ),用于消除室内清洁剂的气味。
选项A：消毒剂
选项B：除臭剂
选项C：去污剂
选项D：洁厕剂
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11.客房部如果安排2人清洁房间,那么清洁房间数量约为( )
选项A：25-30
选项B：30-35
选项C：35-40
选项D：20-25
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12.Material safety data sheets are offered by( )
选项A：The factory
选项B：The shopping which to purchase
选项C：The supplier
选项D：Non of the above
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13.Maximum quantity means( )
选项A：The greatest number of purchase units that should be in guest room at any given time
选项B：The greatest number of purchase units that should be in stock at any given time
选项C：The greatest number of purchase units that should be in guest room at a certain time
选项D：The greatest number of purchase units that should be in stock room at a certain time
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14.要清除顽固水渍使用的清洁剂是 ( )
选项A：硫酸钠
选项B：草酸
选项C：醋酸
选项D：柠檬酸
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15.客房部发生工作事故为主要原因是( )
选项A：劳动密集型部门
选项B：人员多
选项C：体力工作与设备
选项D：年龄多样,不易管理
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16.What chemicals do you need to clean rooms( )
选项A：All purpose cleaner
选项B：Glass cleaner
选项C：Disinfectant/abrasive cleaner
选项D：freshener
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17.多数客房部负责清洁的区域包括()
选项A：客房
选项B：走廊
选项C：公共区域，如大堂和公共盥洗间
选项D：游泳区与庭院区
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18.As奥鹏南开在线作业满分答案参考 a housekeeping room attendant, how do you make the room cleaning easier.( )
选项A：By checking equipment for faults before use
选项B：By using the right cleaning equipment for each cleaning task
选项C：By using equipment as it was intended to be used
选项D：By following cleaning procedures
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19.How do you handle syringes. ( )
选项A：Put on protective gloves
选项B：Pick up the item with a dust pan and brush or tongs
选项C：Give it to your supervisor
选项D：Bring the container to the syringe, not the syringe to the container
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20.Non-Inventories include ( )
选项A：Soap
选项B：Comb
选项C：Bath powder
选项D：Shampoo
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21.How to clean a stayover when the guest is not in the room.( )
选项A：Never leave the room unattended with the door open
选项B：Don’t touch personal items
选项C：Don’t throw anything way that is not in a bin
选项D：Change bed linen according to hotel procedures and standards
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22.Most hotels will have in place procedures for cleaning guestrooms. In general terms ( )
选项A：Strip and remake the bed
选项B：Clean the rest of the bedroom
选项C：Clean the kitchen
选项D：Clean the bathroom
选项E：Vacuum the floor
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23.客房部日常使用的小型设备包括()
选项A：摸布
选项B：扫把和拖把
选项C：清洁提桶
选项D：橡皮手套
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24.哪几项属于客房部的工作质量标准 ()
选项A：镜子清洁是否无水渍，无污渍，无皂垢
选项B：地毯吸尘是否到位，无垃圾，碎纸屑，头发等残留
选项C：员工工服无破损，干净无污渍
选项D：床单铺得是否挺阔，中线居中，三层床单无破损
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25.酒店公卫的日常保养工作包括()
选项A：盆景的保养
选项B：烟灰筒的保养
选项C：壁画、壁灯灯罩及各种装饰物的保养
选项D：客房地毯清洁与保养
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26.What factors affect cleaning standards and services offered. ( )
选项A：Star rating
选项B：Star skill levels
选项C：Polices and procedures
选项D：Target markets
选项E：Hotel locations
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27.酒店客房部安排2个客房服务员一起工作,这样做的优点包括哪些?
选项A：提升员工人身安全度
选项B：互相学习
选项C：互相监督
选项D：减少员工偷窃行为
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28.How to reduce employee Theft. ( )
选项A：Management must set standards and act as role model
选项B：Employee handbook should spell out the consequences of steeling hotel property
选项C：Rules must be enforced
选项D：Screen all applicants before making job offer. This includes background check for any criminal conviction
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29.Brushing can remove ( )from fabrics. ( )
选项A：Dust
选项B：Particles
选项C：Soil
选项D：Water
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30.In housekeeping department, what types of keys do they commonly use ( )
选项A：Emergency keys
选项B：Master keys
选项C：Storerooms keys
选项D：Guest rooms key
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31.Mitering gives a smooth, professional finish and holds sheets and blankets firmly in place.
选项A：对
选项B：错
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32.OOO(out of order)房是房间内出现一些小的问题而暂时不可租给客人的房间房态。
选项A：对
选项B：错
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33.客房部的清洁区域都在饭店建筑物内部。
选项A：对
选项B：错
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34.Cleaning upholstery is not a cleaning tasks that housekeeping may perform in dining room
选项A：对
选项B：错
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35.An acid detergent is used to remove certain stains such as lime build up in toilets. Acid detergents can be very harmful (they are corrosive) if used incorrectly.
选项A：对
选项B：错
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36.只有在客人入住率较低的时候,饭店的各类经营设施才能创造更多经济效益。
选项A：对
选项B：错
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37.地毯的清洁方法有很多种,从简单的吸尘到冷水或者热水抽洗。
选项A：对
选项B：错
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38.In most hotels, the front office department generates more revenue than any other area in the hotel.
选项A：对
选项B：错
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39.饭店应该培训员工在火灾发生时一定要与义务消防员正确指挥客人疏散,沿着正确的路径采用正确的姿势有秩序地逃生。
选项A：对
选项B：错
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40.Revenue Center means a hotel department or division which sells products or services to guests, and thereby generates revenue for the property.(F/O; F Sales)
选项A：对
选项B：错
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41.Check-out means the guest has settled his/her account, returned the room keys, and left the hotel.
选项A：对
选项B：错
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42.客房服务员在走廊或过道上迎面遇到宾客时,要主动站到一旁,为宾客让道。
选项A：对
选项B：错
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43.地毯宜频繁清洗,选择好设备工具和清洁剂,采用正确有效的方法。
选项A：对
选项B：错
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44.洗涤剂其实是一个广义的词语,它包括很多种去污剂。
选项A：对
选项B：错
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45.Briefing is a short informal meeting when important information about the day’s event is passed on to room attendants.
选项A：对
选项B：错
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46.弹性地面有可能是沥青地面,也有可能是橡胶地面。
选项A：对
选项B：错
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47.While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.
选项A：对
选项B：错
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48.Room attendant should clean and dry the tub and shower area with toilet cleaner.
选项A：对
选项B：错
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49.经济型饭店提供必要的住宿设施,而非不必要的高档次居住设施。
选项A：对
选项B：错
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50.客房部一般来说平日要有5个标准量的织物来维系日常运作,即要有5套同规模与同品种的织物用品来维持客房部每天的运营。
选项A：对
选项B：错
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