南开大学22秋学期（高起本1709-1803、全层次1809-2103）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业二

奥鹏南开在线作业满分答案参考

22秋学期（高起本1709-1803、全层次1809-2103）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00002

1.海上世界探险公园使用“T.R.A.I.N. ”首字母缩写方法进行在职培训。其中“i”代表的意思是()
选项A：想象工作环境
选项B：想象服务情景
选项C：模仿服务情境
选项D：模仿工作环境
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2.Common training materials include:
选项A：Instructor guides
选项B：Participant workbooks
选项C：Manuals
选项D：all of the above
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3.在酒店商业联盟(HBA)辅导计划中考虑到学生比其他更有经验的员工需要更多的定期辅导,因此使用()的方式进行。
选项A：团队辅导
选项B：选择辅导
选项C：定期辅导
选项D：案例辅导
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4.()provides a means for both the trainer to improve the training and the learner to make better use of the training.
选项A：Analyze
选项B：Design
选项C：Develop
选项D：Evaluate
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5.即使组织的法律部门可能会参与监督合同的起草工作,合同阶段也不应该完全“移交”给()。
选项A：外包供应商
选项B：公司负责人
选项C：法律顾问
选项D：当地法律机构
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6.酒店商业联盟(HBA)支持()从学校到酒店的职业课程。
选项A：高中生
选项B：大学生
选项C：小学生
选项D：职场人士
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7.计算机辅助学习的优点是()
选项A：帮助学员更容易地理清思路
选项B：提供个性化数据反馈和需求和结果的评估信息
选项C：提高员工学习积极性，帮组其学习和理解
选项D：为学员探索、实验、交流和反思提供机会，特别是合作解决问题或交流练习
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8.Which of the following is not an important factor in determining a success奥鹏南开在线作业满分答案参考ful employee orientation?
选项A：Language and cultural differences among employees
选项B：Varying literacy levels among employees
选项C：The employee orientation space
选项D：Convenient reference material
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9.以下属于培训方法角色扮演中第二个步骤的是
选项A：进行角色扮演
选项B：提供背景
选项C：参与者汇报
选项D：结束此环节
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10.以下不属于视频媒体的优点的是
选项A：低成本
选项B：便于管理
选项C：可移植性
选项D：高互动
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11.Some guidelines that you can provide participants for working with a case study include:
选项A：Read the case carefully
选项B：Identify the problem
选项C：Define parameters of the problem
选项D：all of the above
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12.Observers should be:
选项A：detail?oriented
选项B：objective
选项C：accurate
选项D：all of the above
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13.()need to have their training programs measured to provide useful feedback.
选项A：Trainees
选项B：Management
选项C：Trainers
选项D：Supervisors
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14.以下选项中()不是对主管进行培训时面临的挑战。
选项A：创造性思维
选项B：目标设定
选项C：小组规模
选项D：逻辑创新
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15.Which of the following is university?based executive education?
选项A：General management programs, such as executive MBA programs
选项B：Shorter, open enrollment programs
选项C：Customized programs
选项D：All of the above
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16.最常见的外包类型是()。
选项A：全面外包
选项B：业务外包
选项C：选择性外包
选项D：部分外包
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17.Numerous internal and external factors will influence your organizational needs analysis. These include:
选项A：Organizational needs
选项B：Organizational opportunities
选项C：Organizational threats
选项D：all of the above
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18.Both mentoring and ()can be highly effective in developing the leadership capacity of individuals. The goal of both processes is to maximize performance.
选项A：coaching
选项B：training
选项C：guiding
选项D：directing
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19.下列选项中()不属于主管层
选项A：主管
选项B：部门经理
选项C：高级主管
选项D：领班
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20.Trainers who employ ESP in training sessions can address all learning styles. "P" stands for()
选项A：Practice it with role?play activities
选项B：Practice it with games and role?play activities
选项C：Practice it with games
选项D：Practice it with special events and role?play activities
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21.以下属于一份合格的培训建议书应有的特点的是
选项A：清晰
选项B：专业
选项C：有目标
选项D：简洁
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22.Which of the following are the two types of introductions that are made at the beginning of a training session?
选项A：the introduction of the trainer/facilitator
选项B：the introduction of the manager
选项C：the introduction of the participants
选项D：the introduction of the supervisor
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23.There are numerous methods used for evaluating training,such as:
选项A：Homework
选项B：Class projects
选项C：Papers
选项D：Quizzes
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24.Which of the following practice can help a corporate university’s effectiveness?
选项A：Teach corporate culture & encourage cross?functional skills
选项B：Consider computer?based training & k now your cycle times
选项C：Operate training as a business & educate outsiders
选项D：Partner with universities and professional associations
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25.以下属于行为层评估的研究内容的是
选项A：培训所学知识有多少应用到工作中?
选项B：工作技能提高了多少?
选项C：学员的态度转变对工作有多大帮助?
选项D：学员所学习到了什么知识？
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26.Phases of the Mentoring Relationship includes:
选项A：initiation
选项B：cultivation
选项C：separation
选项D：redefinition
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27.以下选项中属于二十一世纪培训问题的是?
选项A：疏忽培训
选项B：多样性
选项C：全球化
选项D：疏忽监督
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28.酒店中有效的服务培训应该包括()。
选项A：酒店服务概述
选项B：客户反馈的使用方式
选项C：外部和内部客户的差异
选项D：适当服务行为的行为建模
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29.通过培训可以减少员工流动率,是因为培训可以为员工提供
选项A：增强工作满意度
选项B：参与决策
选项C：融入企业文化
选项D：不可预测的工作环境
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30.以下哪些属于入职培训的形式()。
选项A：小组培训
选项B：一对一培训
选项C：自我培训
选项D：职业指导
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31.What does professional development allow employees to do?
选项A：Earn money
选项B：Maintain their current position
选项C：Provide mobility
选项D：Make promotion a possibility
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32.The advantages of surveys are:
选项A：Appropriate for large numbers of people
选项B：Data analysis is relatively easy
选项C：Requires high degree of technical skill to design
选项D：Can be administered under controlled or uncontrolled conditions
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33.培训游戏不应按以下哪种方式使用?
选项A：为了消磨时间
选项B：为了让学员了解培训师的智慧
选项C：为了贬低学员
选项D：以一种威胁或有损学员人格的方式
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34.Icebreakers can help you:
选项A：Establish a supportive, cooperative, and positive climate within the group
选项B：Establish and reinforce group relationships
选项C：Set the tone or theme
选项D：Introduce the subject matter
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35.以下属于组织层面培训需求分析的内容的是
选项A：组织目标
选项B：组织绩效
选项C：组织所处的环境
选项D：组织资源
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36.所有的差距和问题都是培训问题,都可以通过培训解决。
选项A：对
选项B：错
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37.Benchmarking is a measurement process that examines the organization as it is and then tracks progress toward goals.
选项A：对
选项B：错
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38.Effective cultural management can be taught to managers, and this can be done through an effective culture consultant.
选项A：对
选项B：错
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39.按照工资百分比来编制培训报表是使用得最普遍的方法。
选项A：对
选项B：错
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40.良好的就职开端和入职培训可以帮助员工成功融入酒店企业。
选项A：对
选项B：错
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41.反馈和评估属于培训的最后阶段。
选项A：对
选项B：错
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42.Each task on a task list has its own job breakdown that tells how to perform that task.
选项A：对
选项B：错
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43.Gerlach-Ely设计模型被认为是一种规范模式,比较适用于学术方面的教学而不是工作场所的培训。
选项A：对
选项B：错
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44.接待业一直在为之斗争的一个历史性问题是选择正确的人选来进行培训。
选项A：对
选项B：错
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45.CBT has a distinct differentiating feature from CAI in that it employs live feedback with the trainer.
选项A：对
选项B：错
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46.学习层评估比反应层评估容易衡量。
选项A：对
选项B：错
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47.Jerrold Kemp Design Model is used mostly by instructional designers who are new to the process and have more knowledge about content than instructional techniques.
选项A：对
选项B：错
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48.确定差距可以表示为:实际结果-理想结果=差距或问题。
选项A：对
选项B：错
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49.需求分析只能反映学员的个人意见。
选项A：对
选项B：错
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50.纵观历史,终身学习一直是继续教育和职业发展的主题。
选项A：对
选项B：错
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