南开大学22秋学期（高起本1709-1803、全层次1809-2103）《酒店业领导力与管理（一）（二）（EI双语）》在线作业一

奥鹏南开在线作业满分答案参考

22秋学期（高起本1709-1803、全层次1809-2103）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00001

1.小王想要向他的销售总监做一个工作汇报,但是这位销售总监刚在晨会上被总经理批评了,满脸不悦听着小王的汇报。这属于沟通障碍中的哪一种?
选项A：光环效应
选项B：误解
选项C：错误的时间
选项D：地位
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2.Which information shouldn't be included in your resume?
选项A：Educational background
选项B：Internship Experience
选项C：Health Status
选项D：Activities, special skills, honors
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3.Which one is the focus of leadership?
选项A：Design procedures and tasks
选项B：Control results
选项C：Manage systems and processes
选项D：Foster stability
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4.What education can mostly impact on diversity?
选项A：Increase sensitivity of managers and employees about diversity
选项B：Make the people within
the company think the same
选项C：Make the people within
the company act the same
选项D：Increase the employees' ability to
protect themselves
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5.在考勤中作假是属于酒店业道德问
题中的哪一种?
选项A：盗窃
选项B：说谎与欺骗行为 – 外部客人
选项C：非法行为
选项D：不遵守操作流程行为
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6.The tool for analyzing process is :
选项A：Fact-Finding planning sheet
选项B：Checklist
选项C：Cause-and Effect Diagram
选项D：Brainstorming
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7.According to Deming, the new management
philosophies and practices are based on
选项A：Quantity
选项B：Achieving immediate
financial goal
选项C：one-time big sale
选项D：Quality
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8.我们常用的团队进化论是由谁创立的?
选项A：塔克曼
选项B：普赖斯
选项C：戴明
选项D：吉普森
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9.Please select a suitable communication style according to the following situation:HR Manager is delivering a speech during campus recruitment.
选项A：Reflective Communication Style
选项B：Emotive Communication Style
选项C：Supportive communication style
选项D：Directive Communication Style
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10.帮助克服语言障碍与管理哪一类多元化劳动力联系最紧密?
选项A：少数民族劳动力
选项B：老年劳动力
选项C：低教育劳动力
选项D：女性劳动力
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11.In what situation we need to apply "Delegating" style?
选项A：John is an experienced
and capable sales executive. He seeks any opportunity to learn and willing to take challenges.
选项B：The team is newly
formed
选项C：A trainee has been in
this department for two months and now he is confused with whether he is suitable for this job
选项D：Quite a few of long-service and experienced staff are in this department. They feel bored as they are too skillful with their daily job.
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12.“企业排放污水是不道德的行为”的判断是运用的哪一个道德理论?
选项A：康德理论
选项B：效益理论
选项C：正义理论
选项D：社会责任理论
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13.What type of feedback managers should use in order to maintain status quo?
选项A：Reinforcement
选项B：Advice
选项C：Silence
选项D：Criticism
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14.菱形在流程图中奥鹏南开在线作业满分答案参考表示的含义是:
选项A：开始或结束
选项B：主要步骤
选项C：此处需要做决定
选项D：一项活动
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15.千禧一代的员工正成为酒店业的生力军,这也将务必推动
管理的变革,这一变革的力量来自于哪里?
选项A：外部的科技的变化
选项B：外部劳动力人群的变化
选项C：外部的市场变化
选项D：内部的组织架构的变化
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16.根据“公平对待他人”原则来判断是否道德是运用的哪一个道德理论?
选项A：康德理论
选项B：效益理论
选项C：正义理论
选项D：社会责任理论
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17.由高层管理者出面启动多元化培训的行为是属于“达成多元化五步法”里的哪一步?
选项A：识别组织多元化的问题
选项B：强化高层的承诺
选项C：要求结果及回顾目标
选项D：保持可持续性
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18.What power stems from an individual's special knowledge or skill in relation to tasks performed by members of his or her staff
选项A：Referent Power
选项B：Legitimate Power
选项C：Coercive Power
选项D：Expert Power
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19.What type of feedback is the most likely to improve relationship?
选项A：Criticism
选项B：Silence
选项C：Reinforcement
选项D：Advice
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20.What is one of the characteristics of "Inhibitors"
identified by Joseph M. Juran
选项A：They are convinced
by logical reasons
选项B：They accept
change only because they believe that their jobs are threatened
选项C：Sometimes
they like change
选项D：They can convinced by
demonstrated results
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21.请根据以下描述来确定反馈的类型
“指出被高度推崇的行为或结果并说明如何实施它们”
选项A：批判
选项B：建议
选项C：强化
选项D：沉默
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22.在求职信的首段应该包含的信息是:
选项A：为什么写这封信
选项B：感兴趣什么职位
选项C：如何得知此公司或工作
选项D：所有选项
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23.椭圆形在流程图中表示的含义是:
选项A：开始或结束
选项B：主要步骤
选项C：此处需要做决定
选项D：一项活动
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24.计划会议的第一步是什么?
选项A：选定时间
选项B：准备会议日程
选项C：选定主题
选项D：选定会议的目标
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25.The description of "Vision Statement" is NOT right
选项A：It is the articulation
of what the organization will look like after a change is complete
选项B：It defines
the organization's response to a perceived need.
选项C：It sets the direction
选项D：Creating a vison is
only in the hands of change sponsor
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26.Which one of following questions is a behavior-based interview question?
选项A：If there is fire in the kitchen what will you do?
选项B：How did you decide to
major in hospitality?
选项C：If you had it to do over, would you
still pick your school?
选项D：How would your last boss describe you?
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27.Which role is not a positive one in Groups?
选项A：The Inquirer
选项B：The Contributor
选项C：The Lobbyist
选项D：The Gatekeeper
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28.Which role is the most likely to make the following comments:
"So far we have identified five reasons why we need to do this. Let me list them and see if we all agree".
选项A：The Inquirer
选项B：The Reviewer
选项C：The Contributor
选项D：The Evaluator
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29.“You will probably receive your order by tomorrow”. What business writing rule the writer broke in this sentence?
选项A：Take a stand
选项B：Stress the positive
选项C：Follow the inverted pyramid
rule
选项D：Avoid condescending statements
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30.What is the disadvantage of ISO ?
选项A：Reduces a business flexibility
选项B：Reduces staff turnover rate
选项C：Reduces waste
选项D：Favorable publicity
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31.What are Change Sponsor's responsibilities?
选项A：Have a clear vision
of the desired outcomes of change
选项B：Be able to
overcome pitfalls of the process
选项C：Employ strategies
s for overcoming resistance to change
选项D：Create an appropriate
time frame for achieving the change
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32.寻求改进机会的方法有哪些?
选项A：分析员工工作效率
选项B：分析客人的反馈
选项C：选择标准
选项D：在员工会议中讨论问题与挑战
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33.在进行平行沟通时应注意哪些?
选项A：通过在其它部门工作一两天 可以帮助你换位思考
选项B：尽可能地认识同级的管理者
选项C：当被问及时要给予真诚与正面的反馈
选项D：从大局出发来看待与沟通问题，而不仅是自己部分
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34.What are characteristics of The Dominator?
选项A：Demand s attention and tries to run the show
选项B：Constantly interrupts other people
选项C：Imposes personal opinions on the group
选项D：Is a frustrated dominator
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35.The common sources of data that help identify
process-related problems include:
选项A：External guest feedback
选项B：Employee satisfaction survey
选项C：Performance Indicators
选项D：Supplier feedback
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36.What are the major groups that are changing
the demographics of the work force?
选项A：Women groups
选项B：Minority groups
选项C：Older workers groups
选项D：Undereducated groups
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37.以下哪些方法可以更好地去理解母语是非英语
的员工
选项A：请说话者语速放慢
选项B：重述说话者的内容
选项C：如果听不懂就不要再追问
以免让说话者感到尴尬
选项D：给予足够的时间让说话者来充分表达自己
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38.How to be an effective listener at interpreting stage
选项A：Confirm your understanding
of the speaker by paraphrasing what the speaker is saying
选项B：Pay attention to the speaker's
nonverbal clues
选项C：Use your own experience to
judge what the speaker is saying
选项D：Ignore those information you
do not want hear
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39.What are the characteristics of Transactional Leadership?
选项A：Workers exchange levels of
performance only for certain types of rewards not for punishments
选项B：It is sometimes
called "bartering", as it is based on an exchange of services
选项C：The rewards come from
the leader, who controls all rewards in this system
选项D：Workers exchange levels of
performance for certain types of rewards
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40.Selection criteria for choosing the best solutions might
include such factors:
选项A：Acceptance by Guest
选项B：Cost effectiveness
选项C：Practicality of implementation
选项D：Timeliness of implementation
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41.质量管理是公司文化的一部分
选项A：对
选项B：错
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42.Organizing typical follows planning and reflects how the organization tries to accomplish its goals and objectives
选项A：对
选项B：错
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43.Not every conflict requires your intervention
选项A：对
选项B：错
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44.The leader's responsibility during the
storming stage is to suppress the conflict
选项A：对
选项B：错
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45.教导事实上就是培训的一种
选项A：对
选项B：错
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46.非语言沟通是沉默的沟通
选项A：对
选项B：错
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47.Effective communication should be in a two-way direction
选项A：对
选项B：错
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48.管理多元化不是控制,而是将人当做个体对待,让不同背景的人能够和谐共处
选项A：对
选项B：错
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49.Centralization means controlling function rest at the top levels of an organization
选项A：对
选项B：错
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50.任何使命宣言通常都会回答三个问题:
我们是做什么的? 我们如何做?我们为谁而做?
选项A：对
选项B：错
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