南开大学22秋学期（高起本：1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业三

奥鹏南开在线作业满分答案参考

22秋学期（高起本：1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业-00003

1.客房部发生工作事故为主要原因是( )
选项A：劳动密集型部门
选项B：人员多
选项C：体力工作与设备
选项D：年龄多样,不易管理
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2.下面哪项服务在客房服务中是收费服务 ( )
选项A：婴儿床服务
选项B：擦鞋服务
选项C：开夜床服务
选项D：洗衣服务
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3.表示客房状态的英文标识CO的中文含义是( )
选项A：常住房
选项B：住客房
选项C：走客房
选项D：待修房
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4.Extended departure is also called ( )
选项A：Stayover
选项B：Overstay
选项C：Late departure
选项D：Late check out
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5.Maximum quantity means( )
选项A：The greatest number of purchase units that should be in guest room at any given time
选项B：The greatest number of purchase units that should be in stock at any given time
选项C：The greatest number of purchase units that should be in guest room at a certain time
选项D：The greatest number of purchase units that should be in stock room at a certain time
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6.服务员在清扫房间时应将钥匙 ( )
选项A：放工作车里
选项B：随身携带
选项C：暂放在行李柜上
选项D：插在门锁上
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7.100间客房劳动生产率为30分钟清洁一间房,在开房率80%的情况下要多少小时完成( )
选项A：40
选项B：30
选项C：20
选项D：80
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8.可循环使用物品的计量单位是 ( )
选项A：最大或最小储存量
选项B：标准量
选项C：最大使用&最小使用量
选项D：全错
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9.工程部做日常维护活动一般不包括 ( )
选项A：计划性维修
选项B：预防性维修
选项C：年度性大修
选项D：日常维护
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10.客房部以小组形式做房的好处是 ( )
选项A：提高士气,减少员工缺勤率
选项B：节省工作用品与设备开销
选项C：专项清洁任务较易完成
选项D：以上全对
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11.多少美元以上的公司资产支出项目属资本支出( )
选项A：300
选项B：400
选项C：500
选项D：550
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12.在考虑客房打扫顺序时,正确的做法是( ) .
选项A：请即打扫房,空房,VIP房间
选项B：请即打扫房,VIP房间,空房
选项C：VIP房间,请即打扫房,空房
选项D：VIP房间,空房,请即打扫房
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13.饭店客房部的组织机构及岗位设置应以( )为最有效率和活力。
选项A：扁平化和小型化
选项B：扁平化和大型化
选项C：垂直化和小型化
选项D：垂直化和大型化
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14.Performance standard means ( )
选项A：A required level of performance that establishes the quality of work can be done.
选项B：A required level of work that establishes the quantity of work can be done.
选项C：A requested level of performance that establishes the quality of work needs to be done.
选项D：A required level of performance that establishes the quality of work must be done.
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15.( )能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的。
选项A：钙
选项B：铁
选项C：镁
选项D：磷
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16.托婴服务的收费一般是以( )作为计量的起点
选项A：分钟
选项B：小时
选项C：半天
选项D：1天
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17.Performance standard means( )
选项A：A required level of performance that establishes the quality of work can be done
选项B：A required level of work that establishes the quantity of work can be done
选项C：A requested level of performance that establishes the quality of work needs to be done
选项D：A required level of performance that establishes the quality of work must be done
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18.When we are cleaning the guestroom, we should collect recyclable items and place them in the correct container on your cart, such as ( )
选项A：Newspapers
选项B：Aluminum cans
选项C：Glass bottles
选项D：All of the above
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19.开夜床服务不包括 ( )
选项A：更换用过的毛巾
选项B：更换用过的床单
选项C：更换用过的矿泉水
选项D：关窗帘
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20.在清洁住客房时,一般应按照( )顺序清洁。
选项A：与清洁走客房相同
选项B：先卫生间后卧室
选项C：与清洁空房相同
选项D：先卧室后卫生间
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21.Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )
选项A：Prevent damage to the equipment
选项B：Prevent damage to the surface being cleaned
选项C：Extend the life of the item
选项D：Reduce risk of personal injury
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22.客房服务员在清洁客房的时候所需要的清洁设备与工具包括( )
选项A：吸尘器
选项B：洗地毯机
选项C：清洁车
选项D：各种清洁剂
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23.Contaminated rubbish means any rubbish that has the potential to cause you harm, such as: ( )
选项A：Surgical dressings
选项B：Used condoms
选项C：Used sanitary napkins
选项D：Syringes
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24.What 奥鹏南开在线作业满分答案参考chemicals do you need to clean rooms( )
选项A：All purpose cleaner
选项B：Glass cleaner
选项C：Disinfectant/abrasive cleaner
选项D：freshener
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25.How should you store your equipment ( )
选项A：In the same place each time
选项B：According to manufacturer instructions
选项C：Neatly and safely
选项D：Out of the way
选项E：Similar item together
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26.In houdekeeping department, what item can be recycled. ( )
选项A：Water
选项B：Plastic
选项C：Aluminum
选项D：Paper/cardboard
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27.Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )
选项A：Cleaning cart
选项B：Spray window and glass cleaner
选项C：Bowl brush
选项D：Dusting solution
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28.Brushing can remove ( )from fabrics. ( )
选项A：Dust
选项B：Particles
选项C：Soil
选项D：Water
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29.多数客房部负责清洁的区域包括()
选项A：客房
选项B：走廊
选项C：公共区域，如大堂和公共盥洗间
选项D：游泳区与庭院区
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30.Some examples of guest amenities including ( )
选项A：after shave lotion
选项B：colognes
选项C：body lotion
选项D：tooth paste
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31.“干净房”(On-Change)是指为迎接下一位宾客,客房正在打扫过程中的房态。
选项A：对
选项B：错
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32.During the washing process, bleach kills bacteria, whitens fabrics, and removes stains.
选项A：对
选项B：错
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33.客房部属于非创收部门,客房部经理为实现既定的盈利目标所承担的主要责任就是控制本部门的开支。
选项A：对
选项B：错
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34.Room allocation sheet is a list of rooms to be cleaned and each PA’s status.
选项A：对
选项B：错
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35.A resident manager is often appointed to take responsibilities when the general manager and the manager-on-duty are both absent from the hotel.
选项A：对
选项B：错
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36.While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.
选项A：对
选项B：错
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37.客房服务员按照程序敲门后无应答可以进入房间,但是如进房发现客人在睡觉或在浴室,应立即退出锁上门并做好记录。
选项A：对
选项B：错
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38.Room attendant should clean the toilet with toilet cleaner and brush the toilet totally.
选项A：对
选项B：错
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39.Vacuuming can remove dust and particles from carpeted areas.
选项A：对
选项B：错
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40.所谓的操作标准就是客房部对员工清洁客房数量的标准。
选项A：对
选项B：错
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41.客房服务员不要拾取宾客丢弃的任何物品。
选项A：对
选项B：错
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42.Room Amenities are items supplied by the hotel for the guests’ consumption or use during their stay such as shampoo, conditioner, tea and coffee, writing paper, pens and matches.
选项A：对
选项B：错
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43.Most hotels have standardized room presentation designs to make the room look attractive and so that it is functional.
选项A：对
选项B：错
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44.非循环使用物品库存水平是介于最高需要量与最低需要量之间的幅度衡量。
选项A：对
选项B：错
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45.Alkaline cleaner means hard surface cleaner, such as floors. Can be corrosive and damage surfaces. Use with care.
选项A：对
选项B：错
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46.洗衣房员工在分拣脏的织物时,应按照其受污程度给予区分,应将织物分为轻度、中等与严重污染3类。
选项A：对
选项B：错
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47.客房部的清洁区域都在饭店建筑物内部。
选项A：对
选项B：错
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48.Disinfectants are commonly used in toilets and bathroom areas on the floor, basins, walls, urinals, showers, toilet bowls and tiles—anywhere bacteria grow readily.
选项A：对
选项B：错
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49.并非所有的客房部使用的清洁剂对皮肤,脸,头部,手,呼吸道,鼻腔,眼睛,神经系统等都会有损害。
选项A：对
选项B：错
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50.季节性或年度性计划卫生一般要在淡季,并且多某些楼层实行封房后进行。
选项A：对
选项B：错
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