南开大学22秋学期（高起本：1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业二

奥鹏南开在线作业满分答案参考

22秋学期（高起本：1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业-00002

1.高温消毒属于( )。
选项A：物理消毒
选项B：化学消毒
选项C：生物消毒
选项D：以上都不对
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2.擦拭( )时,应用干布,切勿用湿布抹尘。
选项A：行李架
选项B：梳妆镜
选项C：台灯和镜灯
选项D：写字台
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3.客房部服务员在做浴室清洁作业时, 勿用 ( ) 抹尘.
选项A：客用的毛巾
选项B：湿的摸布
选项C：喷了药剂的摸布
选项D：干的摸布
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4.哪种预算的开支通常是客房部的第二项支出( )
选项A：布草
选项B：工资
选项C：设备
选项D：洗涤用品
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5.表示客房状态的英文标识CO的中文含义是( )
选项A：常住房
选项B：住客房
选项C：走客房
选项D：待修房
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6.Extended departure is also called ( )
选项A：Stayover
选项B：Overstay
选项C：Late departure
选项D：Late check out
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7.在清洁住客房时,一般应按照( )顺序清洁。
选项A：与清洁走客房相同
选项B：先卫生间后卧室
选项C：与清洁空房相同
选项D：先卧室后卫生间
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8.如有访客探访住店客人而客人不在,服务员应有礼貌劝其到( )等候.
选项A：客房
选项B：公共场所
选项C：楼面服务台
选项D：办公室
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9.下面哪项服务在客房服务中是收费服务 ( )
选项A：婴儿床服务
选项B：擦鞋服务
选项C：开夜床服务
选项D：洗衣服务
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10.Maximum quantity means( )
选项A：The greatest number of purchase units that should be in guest room at any given time
选项B：The greatest number of purchase units that should be in stock at any given time
选项C：The greatest number of purchase units that should be in guest room at a certain time
选项D：The greatest number of purchase units that should be in stock room at a certain time
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11.公共洗手间的全面清洗工作常在( )进行?
选项A：早上
选项B：中午
选项C：下午
选项D：夜间
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12.Which type of keys can open more than one guestroom but double locked. ( )
选项A：Emergency keys
选项B：Master keys
选项C：Storerooms keys
选项D：Guest rooms key
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13.Unsealed wood is a kind of the ( )surface
选项A：Porous
选项B：Semi-porous
选项C：Nonporous
选项D：Non of the above
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14.开夜床服务不包括 ( )
选项A：更换用过的毛巾
选项B：更换用过的床单
选项C：更换用过的矿泉水
选项D：关窗帘
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15.Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as( )
选项A：Accounting department
选项B：Housekeeping department
选项C：F&B department
选项D：Human resources department
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16.对客房进行检查时,通常采用 ( ) 的方法看客房处是否有灰尘。
选项A：看
选项B：摸
选项C：试
选项D：嗅
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17.水洗过程中,布件上最难去除的污垢是( )
选项A：碱溶性污垢
选项B：溶剂性污垢
选项C：酸溶性污垢
选项D：水溶性污垢
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18.The guest made an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called:
选项A：Skipper
选项B：DNCO
选项C：Due out
选项D：Sleeper
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19.服务员被客人叫进客房时,房门应该( ) .
选项A：随手关门
选项B：让房门半掩
选项C：让房门完全打开
选项D：听从客人的指示
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20.下列那些地点是织物用品的放置场所( )
选项A：房间（客房）
选项B：洗衣房
选项C：加床
选项D：以上全是
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21.哪几项属于客房部的工作质量标准 ()
选项A：镜子清洁是否无水渍，无污渍，无皂垢
选项B：地毯吸尘是否到位，无垃圾，碎纸屑，头发等残留
选项C：员工工服无破损，干净无污渍
选项D：床单铺得是否挺阔，中线居中，三层床单无破损
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22.Some examples of Guest Loan Items including ( )
选项A：iron and ironing board
选项B：electric razor
选项C：power adapter
选项D：hair dryer
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23.The primary functions of housekeeping department includes ( )
选项A：Cleaning guest rooms
选项B：Cleaning PA
选项C：Establish and maintain cleaning standards
选项D：Selling guestrooms
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24.客房的浴用织物包括( )
选项A：浴巾
选项B：地巾
选项C：方巾
选项D：条巾
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25.In housekeeping department, personal protective clothing includes.( )
选项A：Gloves
选项B：Face mask
选项C：Goggles
选项D：Dusters
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26.Why is important to clean areas to a high standard( )
选项A：To meet guest expectations
选项B：To achieve a high level of hygiene
选项C：To meet safety regulations
选项D：To comply with legislation
选项E：To extend the life of items cleaned
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27.客房部中不受饭店开房率水平的变化与影响的岗位包括 ()
选项A：客房部经理
选项B：楼层客房服务员
选项C：日班主管
选项D：日班办公室职员
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28.How to reduce employee Theft. ( )
选项A：Management must set standards and act as role model
选项B：Employee handbook should spell out the consequences of steeling hotel property
选项C：Rules must be enforced
选项D：Screen all applicants before making job offer. This includes background check for any criminal conviction
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29.In housekeeping department, what types of keys do they commonl奥鹏南开在线作业满分答案参考y use ( )
选项A：Emergency keys
选项B：Master keys
选项C：Storerooms keys
选项D：Guest rooms key
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30.公共区域清洁卫生的特点包括()
选项A：人员流量大，清洁工作不太方便
选项B：涉及范围广，造成影响大
选项C：项目繁杂，专业、技术性强
选项D：擦洗拖抹等基本劳动，没有专业要求
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31.“白天用房”会增加客房员工的工作量,也不会增加客房收入。
选项A：对
选项B：错
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32.销售部由客房部、收银处、电话总机、商务中心、大堂副理构成。
选项A：对
选项B：错
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33.标准间可供一个人居住,也可供两个人居住。
选项A：对
选项B：错
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34.服务员做清洁工作时带胶皮手套的主要原因之一是为了保护自身健康。
选项A：对
选项B：错
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35.只有在客人入住率较低的时候,饭店的各类经营设施才能创造更多经济效益。
选项A：对
选项B：错
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36.碱性洗涤剂多用于洗衣房,可以加强衣物的去污能力与消毒能力。
选项A：对
选项B：错
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37.The safety stock level refers to the number of purchase units that ought to be always be on hand to operate smoothly in the event of emergency, spoilage, unexpected delays in delivery etc.
选项A：对
选项B：错
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38.Items should be tagged and logged and secured after they have been turned over the lost and found, and Tags may be numbered and used to identify the item.
选项A：对
选项B：错
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39.While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.
选项A：对
选项B：错
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40.“双锁房”是客人在房内上了双锁,酒店员工无法进入的房间。
选项A：对
选项B：错
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41.饭店中最高领导通常被称作“总经理”“总裁”或者“经营主管”。
选项A：对
选项B：错
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42.The turn down service is a nightly service of the guest’s room.
选项A：对
选项B：错
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43.劳动生产率准则确定部门员工符合最低要求的工作质量。
选项A：对
选项B：错
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44.A guest supply is any item that is conducive to the guest’s material comfort and convenience.
选项A：对
选项B：错
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45.若发现床垫四周边沿有积灰,客房服务员应及时用湿摸布擦拭。
选项A：对
选项B：错
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46.“未结账房”(skipper)就是客人没有付房费,恶意逃账。
选项A：对
选项B：错
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47.客房部可以临时借用其他酒店的员工来填补其劳动力不足的现状。
选项A：对
选项B：错
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48.Depending on the standard of hotel, commonly a departure or check—out room may take 20 minutes whereas a stayover room may take 10 minutes.
选项A：对
选项B：错
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49.Friends and relatives of employees should be allowed in guestroom areas or employee locker rooms.
选项A：对
选项B：错
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50.Out-of-order means the room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons, including the need for maintenance, refurbishing, and extensive cleaning.
选项A：对
选项B：错
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