南开大学22秋学期（高起本：1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业一

奥鹏南开在线作业满分答案参考

22秋学期（高起本：1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业-00001

1.“DND”是指( )房态
选项A：请即打扫
选项B：住客房
选项C：请勿打扰
选项D：重要客人
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2.Maximum quantity means ( )
选项A：The greatest number of purchase units that should be in guest room at any given time.
选项B：The greatest number of purchase units that should be in stock at any given time.
选项C：The greatest number of purchase units that should be in guest room at a certain time.
选项D：The greatest number of purchase units that should be in stock room at a certain time.
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3.清洁剂去污效果的好坏主要取决于它的( )的含量和质量.
选项A：酸性物质
选项B：芳香剂
选项C：表面活性剂
选项D：过氧化物
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4.劳动生产率高可能意味着( )
选项A：工作日产出数量多
选项B：工作日生产质量一般
选项C：客人潜在投诉多
选项D：以上全包括
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5.Communication between housekeeping and engineering should be efficient so that most( ) repairs can be handled while the room attendant is cleaning the guest room.
选项A：Major
选项B：Minor
选项C：Important
选项D：Efficient
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6.( )能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的。
选项A：钙
选项B：铁
选项C：镁
选项D：磷
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7.下列岗位不受客房部日常业务量影响的为( )
选项A：楼层服务员
选项B：日班主管
选项C：办公室职员
选项D：以上全不对
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8.To establish par levels for all types of uniforms, the executive housekeeper needs to know( )
选项A：How many uniformed personnel work in each department
选项B：How frequently uniforms need laundering
选项C：How often uniforms need cleaning
选项D：All of the above
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9.下列哪种不属于高档饭店客房借用物品( )
选项A：热水瓶
选项B：冰桶
选项C：麻将牌与桥牌
选项D：儿童床
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10.Hazard Communication Standard is also called( )
选项A：HazaComm
奥鹏南开在线作业满分答案参考 选项B：HacComm
选项C：HazComm
选项D：HazComm
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11.清洁大面积的地毯使用( )吸尘器最佳.
选项A：吸力式
选项B：直立式
选项C：混合式
选项D：都不是
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12.提起重物主要是以身体的部位是( )
选项A：背
选项B：腿
选项C：臂膀
选项D：腰
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13.多少美元以上的公司资产支出项目属资本支出( )
选项A：300
选项B：400
选项C：500
选项D：550
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14.在考虑客房打扫顺序时,正确的做法是( ) .
选项A：请即打扫房,空房,VIP房间
选项B：请即打扫房,VIP房间,空房
选项C：VIP房间,请即打扫房,空房
选项D：VIP房间,空房,请即打扫房
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15.客房服务员在清扫整理客房时,在完成了收集杯子和烟灰缸这一工序后,接下来的工作是( ) 。
选项A：撤换床上用品
选项B：整理床铺
选项C：除尘除迹
选项D：补充房间用品
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16.( )是布件织物的质量标志之一。
选项A：颜色质量
选项B：耐洗次数
选项C：规格尺寸
选项D：厚薄程度
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17.木制地板使用地面抛光剂时,最好使用( ).
选项A：水性抛光剂
选项B：油性抛光剂
选项C：水基性抛光剂
选项D：溶剂性抛光剂
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18.The guest made an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called ( )
选项A：Skipper
选项B：DNCO
选项C：Due out
选项D：Sleeper
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19.Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as( )
选项A：Accounting department
选项B：Housekeeping department
选项C：F&B department
选项D：Human resources department
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20.下列那些地点是织物用品的放置场所( )
选项A：房间（客房）
选项B：洗衣房
选项C：加床
选项D：以上全是
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21.What are Public Areas ( )
选项A：The foyer
选项B：Bars
选项C：Restaurants
选项D：Guestrooms
选项E：Lifts and stairwells
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22.What chemicals do you need to clean rooms( )
选项A：All purpose cleaner
选项B：Glass cleaner
选项C：Disinfectant/abrasive cleaner
选项D：freshener
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23.客房部中不受饭店开房率水平的变化与影响的岗位包括 ()
选项A：客房部经理
选项B：楼层客房服务员
选项C：日班主管
选项D：日班办公室职员
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24.When we clean public areas,what equipment do you need.( )
选项A：Vacuum cleaner
选项B：Floor polisher
选项C：Toilet cleaner
选项D：Broom
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25.As a housekeeping room attendant, how do you make the room cleaning easier.( )
选项A：By checking equipment for faults before use
选项B：By using the right cleaning equipment for each cleaning task
选项C：By using equipment as it was intended to be used
选项D：By following cleaning procedures
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26.What chemicals do you use for cleaning? ( )
选项A：Detergent
选项B：Abrasive cleaners
选项C：Disinfectants
选项D：Sanitizers
选项E：Solvents
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27.Some examples of guest supplies including ( )
选项A：soap
选项B：shampoo
选项C：cotton buds
选项D：sewing kit
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28.Who are allowed in a guestroom. ( )
选项A：The guest (s)
选项B：The visitors of guest(s)
选项C：On-duty employees who are performing their jobs in the authorized area
选项D：Hotel AM
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29.Why is important to clean areas to a high standard( )
选项A：To meet guest expectations
选项B：To achieve a high level of hygiene
选项C：To meet safety regulations
选项D：To comply with legislation
选项E：To extend the life of items cleaned
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30.美国新的劳动力资源包括()
选项A：失去生活来源的家庭妇女
选项B：学生打工者
选项C：被免职的50岁以上的工人
选项D：新来的移民
选项E：有残障者
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31.客房部属于非创收部门,客房部经理为实现既定的盈利目标所承担的主要责任就是控制本部门的开支。
选项A：对
选项B：错
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32.Acid means cleaner heavy duty cleaner, used on porcelain (e.g., toilets). Use with care.
选项A：对
选项B：错
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33.When cleaning guestroom, room attendants should always keep the door close and park the cart in front of the entrance to block access from outside.
选项A：对
选项B：错
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34.客房服务员在走廊或过道上迎面遇到宾客时,要主动站到一旁,为宾客让道。
选项A：对
选项B：错
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35.Late check-out means the guest has requested and is being allowed to check out later than the hotel’s standard check-out time.
选项A：对
选项B：错
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36.客房内的电视如果无法修好的话那么这间房是绝对不能出租给客人的。
选项A：对
选项B：错
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37.In housekeeping department, the most expensive operating cost is salaries and wages.
选项A：对
选项B：错
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38.PH值中7为中性,酸的PH值在0–7之间,碱的PH值在7—14之间。
选项A：对
选项B：错
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39.Acids have PHs of less than 7 to 0, which is the most acidic. Alkalies have values of more than 7 to 14, which is the most alkaline.
选项A：对
选项B：错
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40.弹性地面有可能是沥青地面,也有可能是橡胶地面。
选项A：对
选项B：错
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41.床单铺得是否挺阔,中线居中,三层床单无破损,无污渍,无头发残留等是衡量客房部公卫员工工作质量标准之一。
选项A：对
选项B：错
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42.客房服务员不要拾取宾客丢弃的任何物品。
选项A：对
选项B：错
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43.虽然业内饭店提供的服务水平差别很大,但是简单的来说,饭店基本上分为三类,即度假型饭店、商务型饭店和公寓型饭店。
选项A：对
选项B：错
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44.客房服务员在工作中使用适当和适量的清洁剂,不仅省时、省力和节约成本,而且会增加被清洁物的寿命和价值。
选项A：对
选项B：错
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45.Room attendant should change report room status properly on the assignment sheet.
选项A：对
选项B：错
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46.偷窃是客房常见安全事故之一。
选项A：对
选项B：错
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47.In the event of any emergencies or disaster, you must stay calm in order to be of any help to your guests.
选项A：对
选项B：错
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48.The operating supplies expense category for the housekeeping dept includes non-recycled inventories, such as guest supplies and amenities, cleaning supplies and small equipment.
选项A：对
选项B：错
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49.Neutral cleaner means all-purpose cleaner for light cleaning duties.
选项A：对
选项B：错
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50.为长住客人清扫客房时,清扫时间要与客人协商,尽量安排在其外出、办公时间进行。
选项A：对
选项B：错
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