南开大学22秋学期（高起本：1603、1609、1703）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业一

奥鹏南开在线作业满分答案参考

22秋学期（高起本：1603、1609、1703）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00001

1.在组织层面进行需求评估的主要目的是
选项A：找出问题的起因
选项B：增强培训需求的可信度
选项C：设计满足企业需求的培训课程
选项D：着眼于全局并最终解决问题
满分答案问询微信：424329

2.以下属于培训后评估的作用的是
选项A：编制培训计划，确保项目设计合理
选项B：以控制培训实施的有效程度
选项C：使企业管理者明确培训项目优劣，为后期开展培训工作提供参考
选项D：根据新情况调整变通
满分答案问询微信：424329

3.入职培训对酒店的益处是()
选项A：提升员工满意度
选项B：降低酒店投诉率
选项C：降低员工流动率
选项D：提供沟通平台
满分答案问询微信：424329

4.The disadvantages of using focus groups to collect data is:
选项A：Some might not get returned
选项B：They require a large time commitment
选项C：Requires 奥鹏南开在线作业满分答案参考high degree of technical skill to design
选项D：May not address root causes of problems
满分答案问询微信：424329

5.Common training materials include:
选项A：Instructor guides
选项B：Participant workbooks
选项C：Manuals
选项D：all of the above
满分答案问询微信：424329

6.Which one of the following data collection method belongs to the category of Qualitative?
选项A：Benchmarking
选项B：Committee
选项C：Nominal group technique
选项D：Human resources records
满分答案问询微信：424329

7.将评估和修订纳入每一个阶段的设计模型是?
选项A：Dick和Carey设计模型
选项B：Hannafin Peck设计模型
选项C：Knirk和Gustafson设计模型
选项D：Gerlach-Ely设计模型
满分答案问询微信：424329

8.Which of the following is not an useful tip to channel your body’s nervous energy and prepare constructively for the training session?
选项A：Practice
选项B：Calm down
选项C：Visualize
选项D：Have fun
满分答案问询微信：424329

9.下列在实际上脱离了ADDIE系统的设计模型是
选项A：Dick和Carey设计模型
选项B：Hannafin Peck设计模型
选项C：快速原型设计模型
选项D：Gerlach-Ely设计模型
满分答案问询微信：424329

10.“表现、熟练程度、语言、组织目标、价值观和历史”是()培训的内容。
选项A：具体性
选项B：社会化
选项C：入职
选项D：入职
满分答案问询微信：424329

11.Besides department trainers, property trainers, and regional and corporate trainers, other specialized training roles in hospitality also include:
选项A：Instructional systems designer
选项B：Web?based media developer
选项C：Consultant
选项D：all of the above
满分答案问询微信：424329

12.列哪个不是小组培训中学员的类型()
选项A：沉默型学员
选项B：破坏型学员
选项C：消极型学员
选项D：主动型学员
满分答案问询微信：424329

13.下列选项中()不属于设计评估外包效果的反馈机制的内容。
选项A：我们如何反馈评估结果
选项B：我们需要了解什么
选项C：我们如何获得信息
选项D：我们如何向所有需要信息的人提供信息
满分答案问询微信：424329

14.以下不属于访谈法的特点的是
选项A：可以有效了解员工需求
选项B：难以建立信任关系
选项C：可以充分沟通
选项D：可能会影响员工工作
满分答案问询微信：424329

15.Numerous internal and external factors will influence your organizational needs analysis. These include:
选项A：Organizational needs
选项B：Organizational opportunities
选项C：Organizational threats
选项D：all of the above
满分答案问询微信：424329

16.Training reduces turnover by providing employees with:
选项A：Involvement in corporate culture
选项B：Information about their jobs and the organization
选项C：Predictable work environments
选项D：all of the above
满分答案问询微信：424329

17.在实际工作场所进行的培训是()
选项A：一对一培训
选项B：在职培训
选项C：小组培训
选项D：离职培训
满分答案问询微信：424329

18.Typical intangible benefits include:
选项A：Reduced guest satisfaction
选项B：Increased drug abuse
选项C：Increased employee achievement
选项D：Reduced potential value of the employee
满分答案问询微信：424329

19.Labor?related benefits deriving from effective training are:
选项A：Fewer employee grievances
选项B：Fewer lawsuits
选项C：Less likelihood of a strike
选项D：all of the above
满分答案问询微信：424329

20.最常见的外包类型是()。
选项A：全面外包
选项B：业务外包
选项C：选择性外包
选项D：部分外包
满分答案问询微信：424329

21.通过培训可以减少员工流动率,是因为培训可以为员工提供
选项A：增强工作满意度
选项B：参与决策
选项C：融入企业文化
选项D：不可预测的工作环境
满分答案问询微信：424329

22.What does professional development allow employees to do?
选项A：Earn money
选项B：Maintain their current position
选项C：Provide mobility
选项D：Make promotion a possibility
满分答案问询微信：424329

23.以下哪些不属于培训评估的建议()。
选项A：严格揪出错误
选项B：每天培训少量任务
选项C：获得受训者的反馈
选项D：每天布置大量任务
满分答案问询微信：424329

24.The advantages of surveys are:
选项A：Appropriate for large numbers of people
选项B：Data analysis is relatively easy
选项C：Requires high degree of technical skill to design
选项D：Can be administered under controlled or uncontrolled conditions
满分答案问询微信：424329

25.属于培训领域之外的问题或差距的有
选项A：聘用人员不当等产生的问题
选项B：设施设备、程序系统
选项C：工作条件、企业文化
选项D：来自管理层的问题
满分答案问询微信：424329

26.员工流动率成本通常可以分为哪三个类别
选项A：解雇成本
选项B：重置成本
选项C：评估成本
选项D：培训成本
满分答案问询微信：424329

27.外包的类型包括()。
选项A：联合外包
选项B：全面外包
选项C：外部承包
选项D：选择性外包
满分答案问询微信：424329

28.以下属于培训游戏的特点的有
选项A：简单
选项B：昂贵
选项C：易于参与
选项D：高风险
满分答案问询微信：424329

29.入职培训的形式取决于()。
选项A：被培训员工的喜好
选项B：培训师的培训习惯
选项C：被培训员工的数量
选项D：需要通过培训传递的信息
满分答案问询微信：424329

30.Which of the following are the types of technology?based media that can be used in training?
选项A：Video
选项B：Computer?based training
选项C：Computer?aided instruction
选项D：Web?based training
满分答案问询微信：424329

31.Intangible costs are those we cannot easily quantify.
选项A：对
选项B：错
满分答案问询微信：424329

32.组织不会对培训供应商有不切实际的过高期望。
选项A：对
选项B：错
满分答案问询微信：424329

33.Corporate universities is the meaning of in?house training and education that focuses on issues peculiar to an individual company or industry, particularly leadership development.
选项A：对
选项B：错
满分答案问询微信：424329

34.Many things outside the training arena, such as management, morale, working conditions, etc. can affect employee performance.
选项A：对
选项B：错
满分答案问询微信：424329

35.Two important elements of follow?through are continued coaching for trainees and evaluation of the training’s result.
选项A：对
选项B：错
满分答案问询微信：424329

36.In a demonstration, a trainer performs a task or uses a skill to show how something is done.
选项A：对
选项B：错
满分答案问询微信：424329

37.师徒制的步骤为开始、培训、再培训和终结。
选项A：对
选项B：错
满分答案问询微信：424329

38.Negligent training is a term that is increasingly being used in lawsuits, alleging that the employer organization improperly or carelessly designed, delivered, or supervised programs.
选项A：对
选项B：错
满分答案问询微信：424329

39.培训师在成人培训中发挥着重要作用。
选项A：对
选项B：错
满分答案问询微信：424329

40.反馈和评估属于培训的最后阶段。
选项A：对
选项B：错
满分答案问询微信：424329

41.Other companies use external sources for very limited, specific areas that are carefully selected. This limited and controlled model is called out?tasking.
选项A：对
选项B：错
满分答案问询微信：424329

42.Comprehensive outsourcing, by comparison, is the middle?ground option and the most common type of outsourcing.
选项A：对
选项B：错
满分答案问询微信：424329

43.Effective cultural management can be taught to managers, and this can be done through an effective culture consultant.
选项A：对
选项B：错
满分答案问询微信：424329

44.四步培训法具有很强的通用性。
选项A：对
选项B：错
满分答案问询微信：424329

45.A good trainer only needs the professional knowledge.
选项A：对
选项B：错
满分答案问询微信：424329

46.A standard rule of thumb is to use a minimum of three data collection methods.
选项A：对
选项B：错
满分答案问询微信：424329

47.The increasing availability of on?line courses, and in some schools totally on?line programs, has made a tremendous impact on the convenience and accessibility of higher education.
选项A：对
选项B：错
满分答案问询微信：424329

48.到二十世纪九十年代,电脑开始成为教学设计的重要工具,公司培训师将计算机培训中的教学设计模式引入公司之中,同时专业的培训师成为了教学设计的佼佼者。
选项A：对
选项B：错
满分答案问询微信：424329

49.The first level of the evaluation is learning. This is the level that is easiest to measure and, consequently, the one trainers use most frequently.
选项A：对
选项B：错
满分答案问询微信：424329

50.在入职培训评估的时候,是不允许员工询问任何关于酒店和具体工作的问题的。
选项A：对
选项B：错
满分答案问询微信：424329