南开大学22秋学期（高起本：1603、1609、1703）《饭店业人力资源管理（一）（二）（EI双语）》在线作业三

奥鹏南开在线作业满分答案参考

22秋学期（高起本：1603、1609、1703）《饭店业人力资源管理（一）（二）（EI双语）》在线作业-00003

1.The president of the 25-unit Family Fun Restaurant chain recently established a policy of filling open supervisory and managerial positions from applicants within the company. Implementing thispolicy will call for all of the following human resources activities except:
选项A：internal recruiting to fill open supervisory positions.
选项B：external recruiting to fill open line-level positions.
选项C：external recruiting to fill open managerial positions.
选项D：succession planning for current line-level employees.
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2.The performance rating system used by the executive housekeeper at a 450-room hotel assesses room attendant performance on the basis of a room inspection report on the rooms they have cleaned. This is an example of:
选项A：a trait-based rating system.
选项B：a behavior-based rating system.
选项C：a 360-degree rating system.
选项D：a results-based rating system.
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3.不同于远期校标效度和即期校标效度的预测方法,内容效度衡量方法是听取专家意见,下面哪个不属于内容效度衡量方法的步骤 ( )?
选项A：完全工作分析
选项B：设计测试
选项C：有专家审查测试内容
选项D：有人力资源部门对测试内容进行修改
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4.Craft unions and industrial unions are not the same. Workers in craft unions:
选项A：have more skills than those in industrial unions.
选项B：perform work for a single type of industry.
选项C：essentially have the same skills or perform the same task.
选项D：can decertify their unions while workers in industrial unions cannot.
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5.At the Worthington Country Club, performance appraisals are used primarily to assess what employees need to do to improve their performance. This is an example of using performance appraisals for:
选项A：assessing training and development needs.
选项B：validating the selection process.
选项C：providing performance feedback.
选项D：linking rewards and discipline to performance.
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6.Given the following paired comparison rankings, which employee would receive the highest appraisal in relation to guest service?
Guest Service Skills
Ellen is better than Jerome. Jerome is better than Lori. Bart is better than Jerome. Ellen is better than Lori. Ellen is better than Bart. Bart is better than Lori.
选项A：Ellen
选项B：Bart
选项C：Jerome
选项D：Lori
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7.Mediation and arbitration are similar in some ways and different in others. Which of the following statements about mediation is true?
选项A：Mediation is a technique used only by unions to break impasses in negotiations.
选项B：Mediation is a technique used only by companies to break impasses in negotiations.
选项C：Mediators can make recommendations, but they cannot force agreement.
选项D：Mediators can make recommendations and force agreement during negotiations.
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8.要求给歧视受害人提供补偿性和惩罚性赔偿的法律是( )。
选项A：1963年的《公平工资法》
选项B：1964年的《民权法》
选项C：1974年的《雇员退休收入保障法》
选项D：1991年的《民权法》
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9.Which of the following performance appraisal methods can be undermined by managers and employees setting easy-to-achieve goals?
选项A：narrative essay method
选项B：behaviorally anchored method
选项C：critical incidents method
选项D：management-by-objectives method
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10.When asked, owners and managers of small hospitality businesses might say they know that their employees need training whenever they hear guests complain. The principal advantage of soliciting guest feedback as a means of training needs assessment is that:
选项A：research shows that guests complain often, thereby providing a steady source of feedback.
选项B：it demonstrates a property’s commitment to training.
选项C：it demonstrates a property’s commitment to service.
选项D：guests often go into great detail about their dislikes when they complain.
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11.In which managerial developmental career stage should the emphasis be on new challenges and objectives?
选项A：organizational entry stage
选项B：mid-life/mid-career stage
选项C：pre-retirement stage
选项D：retirement stage
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12.Which of the following criteria is not likely to help a hospitality organization meet minimum legal requirements in relation to appraising employee performance?
选项A：Performance standards should be based on an analysis of job requirements.
选项B：Final rankings of employees should conform statistically to a bell-shaped curve.
选项C：Ratings should be documented.
选项D：Performance standards should be objective and observable.
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13.Which of the following pre-employment testing techniques asks applicants to perform or simulate specific tasks they would do on the job?
选项A：validity tests
选项B：weighted application tests
选项C：work sample tests
选项D：reliability tests
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14.A friend who works for a company with hundreds of full-time employees tells you she showed up for work this morning and received a layoff slip. She says over 500 employees were laid off in total, and she says her employer gave no warning. This employer has violated which of the following laws?
选项A：the Taft-Hartley Act
选项B：the Worker Adjustment and Retraining Notification Act
选项C：the Governmental Adjustment Act
选项D：the Civil Service Reform Act
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15.在一定时间内员工完成的工作量是( )。
选项A：生产率标准
选项B：业绩标准
选项C：劳动预测
选项D：生产率
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16.A training method that involves moving trainees from one job to another is called:
选项A：job rotation.
选项B：cyclical training.
选项C：work sampling.
选项D：programmed instruction.
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17.Managers of a hotel that is slated to open in two weeks are determining whether to establish ranges of pay within the pay grades they recently created. If they do establish ranges of pay, they also need to figure out how large the ranges should be for each grade. With regard to this situation, which of the following statements is false?
选项A：None of the first group of employees that are hired should receive a promotion or pay raise in the first few months of operation.
选项B：Normally, jobs on the lower end of the pay scale have narrower pay ranges than those at the top of the scale.
选项C：Ranges within pay grades allow employees to receive raises without management having to change their grades of pay.
选项D：Employees are likely to expect raises as they gain experience and skills.
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18.McClelland’s N-Achievement Theory is one of the content theories of motivation. According to this theory, the desire to assume leadership is portrayed by the:
选项A：need for affiliation.
选项B：need for achievement.
选项C：need for power.
选项D：need for safety.
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19.()评估是非常好的评估方法,因为这种方法可以制造员工同事间接触的机会,这对饭店企业的团队合作非常重要。
选项A：同事
选项B：自我
选项C：顾客
选项D：下级员工
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20.通过管理一定时期内的客房供给数量,调整房价以达到收入最大化的管理系统是( )。
选项A：产出管理
选项B：滑动平均预测
选项C：趋势线预测
选项D：走势预测
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21.饭店使用的绩效评估方法比较多,且每种方法都各有优缺点。排序法是一种奥鹏南开在线作业满分答案参考常用的方法,通常有以下哪些排序法()?
选项A：循环对比
选项B：交叉对比
选项C：配对对比
选项D：简单或直线排序
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22.工会主要有两种类型,它们是()?
选项A：行业工会
选项B：产业工会
选项C：国家工会
选项D：地方工会
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23.研究人员发现造成流动的原因可以分为三种:报酬低;以及()。
选项A：团队成员的排挤
选项B：错误或不当的聘用行为
选项C：不适用企业的文化
选项D：管理不善和企业道德的缺失
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24.下面哪些属于内部招聘战略( )?
选项A：职业生涯规划
选项B：技能列表
选项C：技能清单
选项D：内部招聘公式体系
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25.女性工作可能产生的问题主要涉及( )
选项A：小孩看护
选项B：协作工作
选项C：灵活的工作时间
选项D：公平分配薪金
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26.当今劳动力正在经历巨大的变化,下面哪些变化趋势影响到人力资源的规划和招聘?
选项A：劳动力在减少，技术不熟练
选项B：全球化趋势加强
选项C：变化越来越大
选项D：老龄化趋势严重
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27.一个饭店选择员工的方法决定了选择过程的长度,很多饭店用其中最常用的两种方法是( )?
选项A：多重障碍战略
选项B：补偿战略
选项C：蓝海战略
选项D：红海战略
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28.饭店对新员工的上岗引导计划应从让员工了解企业入手。这部分培训内容包括( )。
选项A：企业宗旨
选项B：管理理念
选项C：一般性政策
选项D：工作程序
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29.申请表用于让企业了解应聘人过去的经历,其中应包括以下哪些方面的内容( )?
选项A：以往的工作经验
选项B：雇佣历史
选项C：工作证明
选项D：其他个人资料
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30.有效的员工选择是企业管理层的主要职能之一。管理者进行人员选择时应注意以下哪些方面( )?
选项A：客观
选项B：准确
选项C：彻底
选项D：连续
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31.That the company loses money to increased labor costs is not typically a result of linking pay to performance?
选项A：对
选项B：错
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32.在人力资源信息系统中,招聘资料中如果应聘人未被聘用,人力资源部门无需填写拒绝的理由。
选项A：对
选项B：错
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33.为了使员工了解职位空缺情况,企业通常的做法是:在告示板上张贴通告,或在企业内刊上宣布职位空缺情况;利用员工的推荐信息。
选项A：对
选项B：错
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34.要求工作分析的外部因素包括:客人流量的增加或减少,季节性差异、出现新的竞争者等。
选项A：对
选项B：错
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35.Recruiters are most influenced by personal factors such as appearance.
选项A：对
选项B：错
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36.有效的员工选择是企业管理层的主要职能之一,管理者进行人员选择时应注意4个方面:准确、客观、彻底和公正。
选项A：对
选项B：错
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37.航空公司禁止怀孕空姐执行飞行任务是触犯《民权法》中名为经营必需的辩护的法律。
选项A：对
选项B：错
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38.EEO refers to the laws and regulations that protect the rights of an identified group or class.
选项A：对
选项B：错
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39.一般申请表和个人情况介绍表提供的情况是可以证实的,而加权申请表所提供的信息是无法证实的。
选项A：对
选项B：错
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40.Labor forecasting is any method used to anticipate the amount of work required in a specified period of time.
选项A：对
选项B：错
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41.有差异的效果指雇主虽无意歧视,但事实上造成了某一团体成员处于劣势地位,雇主会因有差异效果而被判有罪。
选项A：对
选项B：错
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42.使用多重障碍战略或其他选择战略时,经理人员必须证明所有要求都是与工作有关的,否则企业可能会面临非法歧视的起诉。
选项A：对
选项B：错
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43.外部招聘为企业带来“新鲜血液”和新思想,但是比内部招聘要费钱。
选项A：对
选项B：错
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44.相关校标效度侧重预测因子和标准评分之间的关系。
选项A：对
选项B：错
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45.Under the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Vietnam veterans receive protected group status for a period of four years after their discharge
选项A：对
选项B：错
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46.职业分析问卷(PAQ)是一种可以将要素量化的结构性问卷,由从事这项工作的员工填写,并由工作分析员对结果进行分析。
选项A：对
选项B：错
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47.Experienced managers are objective and unbiased when appraising employee performance.
选项A：对
选项B：错
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48.生产率标准是指什么样的产量是可以接受的。
选项A：对
选项B：错
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49.技能清单指将员工现在所掌握的技能、学习新技术的能力、资历和事业目标列成清单。
选项A：对
选项B：错
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50.Sex discrimination in advertising occurs when sex-specific terms (e.g., “girl,” “waiter”) are used instead of generic terms (e.g., “server,” “busperson”).
选项A：对
选项B：错
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