南开大学22秋学期《客房部运营与管理（一）（二）（EI双语）》在线作业4

奥鹏教育南开大学平时作业

22秋学期（高起本：1603、1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业-00001

“DND”是指( )房态
A:请即打扫
B:住客房
C:请勿打扰
D:重要客人
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Maximum quantity means ( )
A:The greatest number of purchase units that should be in guest room at any given time.
B:The greatest number of purchase units that should be in stock at any given time.
C:The greatest number of purchase units that should be in guest room at a certain time.
D:The greatest number of purchase units that should be in stock room at a certain time.
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清洁剂去污效果的好坏主要取决于它的( )的含量和质量.
A:酸性物质
B:芳香剂
C:表面活性剂
D:过氧化物
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劳动生产率高可能意味着( )
A:工作日产出数量多
B:工作日生产质量一般
C:客人潜在投诉多
D:以上全包括
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Communication between housekeeping and engineering should be efficient so that most( ) repairs can be handled while the room attendant is cleaning the guest room.
A:Major
B:Minor
C:Important
D:Efficient
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( )能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的。
A:钙
B:铁
C:镁
D:磷
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下列岗位不受客房部日常业务量影响的为( )
A:楼层服务员
B:日班主管
C:办公室职员
D:以上全不对
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To establish par levels for all types of uniforms, the executive housekeeper needs to know( )
A:How many uniformed personnel work in each department
B:How frequently uniforms need laundering
C:How often uniforms need cleaning
D:All of the above
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下列哪种不属于高档饭店客房借用物品( )
A:热水瓶
B:冰桶
C:麻将牌与桥牌
D:儿童床
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Hazard Communication Standard is also called( )
A:HazaComm
B:HacComm
C:HazComm
D:HazComm
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清洁大面积的地毯使用( )吸尘器最佳.
A:吸力式
B:直立式
C:混合式
D:都不是
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提起重物主要是以身体的部位是( )
A:背
B:腿
C:臂膀
D:腰
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多少美元以上的公司资产支出项目属资本支出( )
A:300
B:400
C:500
D:550
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在考虑客房打扫顺序时,正确的做法是( ) .
A:请即打扫房,空房,VIP房间
B:请即打扫房,VIP房间,空房
C:VIP房间,请即打扫房,空房
D:VIP房间,空房,请即打扫房
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客房服务员在清扫整理客房时,在完成了收集杯子和烟灰缸这一工序后,接下来的工作是( ) 。
A:撤换床上用品
B:整理床铺
C:除尘除迹
D:补充房间用品
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( )是布件织物的质量标志之一。
A:颜色质量
B:耐洗次数
C:规格尺寸
D:厚薄程度
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木制地板使用地面抛光剂时,最好使用( ).
A:水性抛光剂
B:油性抛光剂
C:水基性抛光剂
D:溶剂性抛光剂
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The guest made an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called ( )
A:Skipper
B:DNCO
C:Due out
D:Sleeper
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Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as( )
A:Accounting department
B:Housekeeping department
C:F&B department
D:Human resources department
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下列那些地点是织物用品的放置场所( )
A:房间（客房）
B:洗衣房
C:加床
D:以上全是
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What are Public Areas ( )
A:The foyer
B:Bars
C:Restaurants
D:Guestrooms
E:Lifts and stairwells
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What chemicals do you need to clean rooms( )
A:All purpose cleaner
B:Glass cleaner
C:Disinfectant/abrasive cleaner
D:freshener
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客房部中不受饭店开房率水平的变化与影响的岗位包括 ()
A:客房部经理
B:楼层客房服务员
C:日班主管
D:日班办公室职员
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When we clean public areas,what equipment do you need.( )
A:Vacuum cleaner
B:Floor polisher
C:Toilet cleaner
D:Broom
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As a housekeeping room attendant, how do you make the room cleaning easier.( )
A:By checking equipment for faults before use
B:By using the right cleaning equipment for each cleaning task
C:By using equipment as it was intended to be used
D:By following cleaning procedures
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What chemicals do you use for cleaning? ( )
A:Detergent
B:Abrasive cleaners
C:Disinfectants
D:Sanitizers
E:Solvents
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Some examples of guest supplies including ( )
A:soap
B:shampoo
C:cotton buds
D:sewing kit
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Who are allowed in a guestroom. ( )
A:The guest (s)
B:The visitors of guest(s)
C:On-duty employees who are performing their jobs in the authorized area
D:Hotel AM
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Why is important to clean areas to a high standard( )
A:To meet guest expectations
B:To achieve a high level of hygiene
C:To meet safety regulations
D:To comply with legislation
E:To extend the life of items cleaned
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美国新的劳动力资源包括()
A:失去生活来源的家庭妇女
B:学生打工者
C:被免职的50岁以上的工人
D:新来的移民
E:有残障者
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客房部属于非创收部门,客房部经理为实现既定的盈利目标所承担的主要责任就是控制本部门的开支。
A:对
B:错
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Acid means cleaner heavy duty cleaner, used on porcelain (e.g., toilets). Use with care.
A:对
B:错
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When cleaning guestroom, room attendants should always keep the door close and park the cart in front of the entrance to block access from outside.
A:对
B:错
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客房服务员在走廊或过道上迎面遇到宾客时,要主动站到一旁,为宾客让道。
A:对
B:错
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Late check-out means the guest has requested and is being allowed to check out later than the hotel’s standard check-out time.
A:对
B:错
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客房内的电视如果无法修好的话那么这间房是绝对不能出租给客人的。
A:对
B:错
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In housekeeping department, the most expensive operating cost is salaries and wages.
A:对
B:错
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PH值中7为中性,酸的PH值在0–7之间,碱的PH值在7—14之间。
A:对
B:错
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Acids have PHs of less than 7 to 0, which is the most acidic. Alkalies have values of more than 7 to 14, which is the most alkaline.
A:对
B:错
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弹性地面有可能是沥青地面,也有可能是橡胶地面。
A:对
B:错
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床单铺得是否挺阔,中线居中,三层床单无破损,无污渍,无头发残留等是衡量客房部公卫员工工作质量标准之一。
A:对
B:错
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客房服务员不要拾取宾客丢弃的任何物品。
A:对
B:错
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虽然业内饭店提供的服务水平差别很大,但是简单的来说,饭店基本上分为三类,即度假型饭店、商务型饭店和公寓型饭店。
A:对
B:错
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客房服务员在工作中使用适当和适量的清洁剂,不仅省时、省力和节约成本,而且会增加被清洁物的寿命和价值。
A:对
B:错
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Room attendant should change report room status properly on the assignment sheet.
A:对
B:错
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偷窃是客房常见安全事故之一。
A:对
B:错
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In the event of any emergencies or disaster, you must stay calm in order to be of any help to your guests.
A:对
B:错
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The operating supplies expense category for the housekeeping dept includes non-recycled inventories, such as guest supplies and amenities, cleaning supplies and small equipment.
A:对
B:错
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Neutral cleaner means all-purpose cleaner for light cleaning duties.
A:对
B:错
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为长住客人清扫客房时,清扫时间要与客人协商,尽量安排在其外出、办公时间进行。
A:对
B:错
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