南开大学23秋学期《客房部运营与管理（一）（二）（EI双语）》在线作业三

奥鹏南开大学23年秋季新学期作业参考

23秋学期（高起本：1709-2103、专升本/高起专：2003-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业-00003

客房部发生工作事故为主要原因是( )
A:劳动密集型部门
B:人员多
C:体力工作与设备
D:年龄多样,不易管理
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清洁大面积的地毯使用( )吸尘器最佳.
A:吸力式
B:直立式
C:混合式
D:都不是
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Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as ( )
A:Accounting department
B:Housekeeping department
C:F&B department
D:Human resources department
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清洁剂去污效果的好坏主要取决于它的( )的含量和质量.
A:酸性物质
B:芳香剂
C:表面活性剂
D:过氧化物
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下列时间段要付员工薪水的是 ( )
A:晨会
B:上午休息
C:下午总结会
D:以上全包括
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Communication between housekeeping and engineering should be efficient so that most( ) repairs can be handled while the room attendant is cleaning the guest room.
A:Major
B:Minor
C:Important
D:Efficient
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要清除顽固水渍使用的清洁剂是 ( )
A:硫酸钠
B:草酸
C:醋酸
D:柠檬酸
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检查客房时,应从( )开始循序进行,从上到下、从里到外,以防止遗漏。
A:天花板
B:地面
C:窗帘
D:房门
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Maximum quantity means ( )
A:The greatest number of purchase units that should be in guest room at any given time.
B:The greatest number of purchase units that should be in stock at any given time.
C:The greatest number of purchase units that should be in guest room at a certain time.
D:The greatest number of purchase units that should be in stock room at a certain time.
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Material safety data sheets are offered by( )
A:The factory
B:The shopping which to purchase
C:The supplier
D:Non of the above
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( )是布件织物的质量标志之一。
A:颜色质量
B:耐洗次数
C:规格尺寸
D:厚薄程度
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The room status report sometimes called ( )
A:Room status list
B:Room status sheet
C:Housekeeping status report
D:Housekeeping report
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Hazard Communication Standard is also called( )
A:HazaComm
B:HacComm
C:HazComm
D:HazComm
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工程部做日常维护活动一般不包括 ( )
A:计划性维修
B:预防性维修
C:年度性大修
D:日常维护
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擦拭( )时,应用干布,切勿用湿布抹尘。
A:行李架
B:梳妆镜
C:台灯和镜灯
D:写字台
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In houdekeeping department, what item can be recycled. ( )
A:Water
B:Plastic
C:Aluminum
D:Paper/cardboard
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Fixtures and Fittings include ( )
A:Heating
B:Carpet
C:Pictures
D:Lamps
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多数客房部负责清洁的区域包括()
A:客房
B:走廊
C:公共区域，如大堂和公共盥洗间
D:游泳区与庭院区
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客房的浴用织物包括( )
A:浴巾
B:地巾
C:方巾
D:条巾
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饭店运营中循环使用物品包括( )
A:床
B:床单
C:真空吸尘器
D:沐浴露
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How do you handle syringes. ( )
A:Put on protective gloves
B:Pick up the item with a dust pan and brush or tongs
C:Give it to your supervisor
D:Bring the container to the syringe, not the syringe to the container
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What factors affect cleaning standards and services offered. ( )
A:Star rating
B:Star skill levels
C:Polices and procedures
D:Target markets
E:Hotel locations
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Guest loan items ( )
A:Hair dryers
B:Iron and iron boards
C:Extra bed
D:Adaptors
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Linen including ( )
A:Bed linen
B:Bath linen
C:Table linen
D:Uniform
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How to clean a stayover when the guest is not in the room.( )
A:Never leave the room unattended with the door open
奥鹏南开大学23年秋季新学期作业参考B:Don’t touch personal items
C:Don’t throw anything way that is not in a bin
D:Change bed linen according to hotel procedures and standards
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Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )
A:Prevent damage to the equipment
B:Prevent damage to the surface being cleaned
C:Extend the life of the item
D:Reduce risk of personal injury
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饭店运营中非循环使用物品包括 ()
A:清洁供应品
B:宾客供应品（如浴皂）
C:宾客便利用品
D:吸尘器
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酒店公卫的日常保养工作包括()
A:盆景的保养
B:烟灰筒的保养
C:壁画、壁灯灯罩及各种装饰物的保养
D:客房地毯清洁与保养
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What happens at the beginning of the room attendant’s shift ( )
A:Attend a briefing
B:Collect room allocation sheet
C:Collect master key
D:Collect hand caddy and cleaning chemicals
E:Set up cleaning equipment
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客房服务员在清洁客房的时候他所使用的万能钥匙绝对不可以( )
A:放在清洁车上
B:放在清洁蓝内
C:挂在脖子上
D:系在腰上
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客房的清扫顺序是VIP房,挂有“请清理房间”的房,住客房,走客房,空房。
A:对
B:错
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客房部与前厅部两个部门工作接触非常多,尤其是前台与客房部的工作接触频繁。
A:对
B:错
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饭店中最高领导通常被称作“总经理”“总裁”或者“经营主管”。
A:对
B:错
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Chemicals are dangerous substances that can pose major occupational health and safety risks if not handled correctly.
A:对
B:错
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洗衣房的快洗服务只需要1-2小时即可完成。
A:对
B:错
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PH值中7为中性,酸的PH值在0–7之间,碱的PH值在7—14之间。
A:对
B:错
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在洗衣房洗涤后的织物用品在使用前应至少在储存架上放置24小时后才可拿到客房等地使用。
A:对
B:错
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While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.
A:对
B:错
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A variety of pests make their way into a guestroom. The location of the hotel is likely to influence the types of pests you encounter. Whatever the pest, it must be removed immediately.
A:对
B:错
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Room attendant should open the curtains and the window to air the room before room cleaning.
A:对
B:错
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In the hotels,Class A fires involve wood and paper products.
A:对
B:错
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Room Supplies are items supplied by the hotel for guests use while using the room such as the compendium, cups, saucers, glasses and bathrobes.
A:对
B:错
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Detergents are designed to loose dirt and grime. There are several detergents: neutral, alkaline and acid.
A:对
B:错
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住宿业界对饭店的大小部门的称呼并不规范划一。大饭店可将主要的功能区域称为“区”,小功能区与叫作部门。
A:对
B:错
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漂白粉消毒剂既可用于客房餐具、茶具、棉织品和房间消毒,又可用于水果消毒。
A:对
B:错
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Due out means the room is notexpected to become vacant after the following day’s check-out time.
A:对
B:错
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客房部经理应确保分配给员工适当的工具来完成分配给他们的工作任务。
A:对
B:错
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Room attendant should clean the toilet with toilet cleaner and brush the toilet totally.
A:对
B:错
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客房服务员在进入客房清洁时要先敲门,应该用门钥匙敲门3次,每次3下。
A:对
B:错
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Vacant and ready means the room has been cleaned and inspected, and is ready for an arriving guest.
A:对
B:错
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