南开大学23秋学期《客房部运营与管理（一）（二）（EI双语）》在线作业二

奥鹏南开大学23年秋季新学期作业参考

23秋学期（高起本：1709-2103、专升本/高起专：2003-2103）《客房部运营与管理（一）（二）（EI双语）》在线作业-00002

木制地板使用地面抛光剂时,最好使用( ).
A:水性抛光剂
B:油性抛光剂
C:水基性抛光剂
D:溶剂性抛光剂
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客房部工作一般不包括 ( )
A:问讯服务
B:失物招领服务
C:迷你吧服务
D:客房送餐服务
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下列岗位不受客房部日常业务量影响的为( )
A:楼层服务员
B:日班主管
C:办公室职员
D:以上全不对
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Hazard Communication Standard is also called( )
A:HazaComm
B:HacComm
C:HazComm
D:HazComm
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Extended departure is also called ( )
A:Stayover
B:Overstay
C:Late departure
D:Late奥鹏南开大学23年秋季新学期作业参考 check out
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可循环使用物品的计量单位是 ( )
A:最大或最小储存量
B:标准量
C:最大使用&最小使用量
D:全错
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Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as( )
A:Accounting department
B:Housekeeping department
C:F&B department
D:Human resources department
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下面哪项服务在客房服务中是收费服务 ( )
A:婴儿床服务
B:擦鞋服务
C:开夜床服务
D:洗衣服务
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饭店客房部的组织机构及岗位设置应以( )为最有效率和活力。
A:扁平化和小型化
B:扁平化和大型化
C:垂直化和小型化
D:垂直化和大型化
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托婴服务的收费一般是以( )作为计量的起点
A:分钟
B:小时
C:半天
D:1天
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Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as ( )
A:Accounting department
B:Housekeeping department
C:F&B department
D:Human resources department
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下列哪些地点客用印刷品在客房停留时间最短( )
A:信纸与信封
B:明信片
C:电传电报单
D:当日停水/停电单
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开夜床服务不包括 ( )
A:更换用过的毛巾
B:更换用过的床单
C:更换用过的矿泉水
D:关窗帘
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客房部发生工作事故为主要原因是( )
A:劳动密集型部门
B:人员多
C:体力工作与设备
D:年龄多样,不易管理
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The guest made an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called:
A:Skipper
B:DNCO
C:Due out
D:Sleeper
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In housekeeping department, what types of keys do they commonly use ( )
A:Emergency keys
B:Master keys
C:Storerooms keys
D:Guest rooms key
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The traditional butler service is a very personalized service offered to certain guests in some five star hotels. The butler is likely to ( )
A:Unpack and repack guest luggage
B:Arrange laundry and mending services
C:Iron the newspaper
D:Shine shoes
E:Maintain the guest room
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What chemicals do you need to clean rooms( )
A:All purpose cleaner
B:Glass cleaner
C:Disinfectant/abrasive cleaner
D:freshener
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Some examples of Guest Loan Items including ( )
A:iron and ironing board
B:electric razor
C:power adapter
D:hair dryer
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Non-Inventories include ( )
A:Soap
B:Comb
C:Bath powder
D:Shampoo
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Brushing can remove ( )from fabrics. ( )
A:Dust
B:Particles
C:Soil
D:Water
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Why is important to clean areas to a high standard( )
A:To meet guest expectations
B:To achieve a high level of hygiene
C:To meet safety regulations
D:To comply with legislation
E:To extend the life of items cleaned
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公共区域清洁卫生的特点包括()
A:人员流量大，清洁工作不太方便
B:涉及范围广，造成影响大
C:项目繁杂，专业、技术性强
D:擦洗拖抹等基本劳动，没有专业要求
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美国新的劳动力资源包括()
A:失去生活来源的家庭妇女
B:学生打工者
C:被免职的50岁以上的工人
D:新来的移民
E:有残障者
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What equipment do you need to clean PAs. ( )
A:Vacuum cleaner
B:Floor polisher
C:Mop
D:Broom
E:Dust pan and brush
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客房的浴用织物包括( )
A:浴巾
B:地巾
C:方巾
D:条巾
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In housekeeping department, personal protective clothing includes.( )
A:Gloves
B:Face mask
C:Goggles
D:Dusters
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客房部日常使用的小型设备包括()
A:摸布
B:扫把和拖把
C:清洁提桶
D:橡皮手套
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饭店运营中非循环使用物品包括 ()
A:清洁供应品
B:宾客供应品（如浴皂）
C:宾客便利用品
D:吸尘器
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How to reduce guest theft ( )
A:Keep count of number of towels placed in the room and record any extra towels requested by guest
B:Housekeeping attendant to keep count of room inventory and report missing items immediately
C:Have hotel logo items available for purchase.
D:D. Use minimal number of monogrammed items to prevent guests who are looking for hotel souvenirs to take.
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An acid detergent is used to remove certain stains such as lime build up in toilets. Acid detergents can be very harmful (they are corrosive) if used incorrectly.
A:对
B:错
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各公司的高层管理人员、娱乐界名流、政界精英和各种富人等是豪华型饭店的客源。
A:对
B:错
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Room attendant should make the bed and arrange the used linen on the sofa or properly place.
A:对
B:错
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服务员打扫卫生时要检查灯具是否有毛病并将灯打开直到清理完毕。
A:对
B:错
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Many guests unintentionally leave items behind when they depart the hotel. If you find items belonging to a guest after their departure secure the item immediately.
A:对
B:错
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Performance standards tell us what must be done and also describe in detail how the job must be done in housekeeping department.
A:对
B:错
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Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom.
A:对
B:错
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非循环使用物品库存水平是介于最高需要量与最低需要量之间的幅度衡量。
A:对
B:错
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When cleaning guestroom, room attendants should always keep the door close and park the cart in front of the entrance to block access from outside.
A:对
B:错
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When a room attendant will clean the guestroom, she/he must knock at the door 3 times and enter the guestroom.
A:对
B:错
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In the event of a fire, the elevators should not be used.
A:对
B:错
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The operating budget outlines of the finical goals of hotel. The purpose of the operating budget is to relate operational costs to the year’s expected revenue.
A:对
B:错
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军事人员,教育工作者,旅行代理人,老年人,公司团体等是博彩型饭店客源。
A:对
B:错
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碱性洗涤剂多用于洗衣房,可以加强衣物的去污能力与消毒能力。
A:对
B:错
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In housekeeping department, the most expensive operating cost is laundry cost.
A:对
B:错
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Chemicals are dangerous substances that can pose major occupational health and safety risks if not handled correctly.
A:对
B:错
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A alkaline detergent is used for heavier cleaning tasks, such as cleaning some floor types. However, it is corrosive and can easily damage some surface.
A:对
B:错
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OOO(out of order)房是房间内出现一些小的问题而暂时不可租给客人的房间房态。
A:对
B:错
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由于劳务成本是客房部最大的单项开支,所以对于客房部经理来说如何控制与安排恰当数量的员工来上班,不使客房部支付不必要的劳动力成本是一件大事。
A:对
B:错
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Detergents are designed to loose dirt and grime. There are several detergents: neutral, alkaline and acid.
A:对
B:错
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