南开大学23年春学期《饭店业人力资源管理（一）（二）（EI双语）》在线作业二

奥鹏南开大学新学期作业参考

23春学期（高起本：1609、1703）《饭店业人力资源管理（一）（二）（EI双语）》在线作业-00002

Which of the following analyses aims to identify employees’ knowledge, skills, and abilities (KSAs)?
A:Individual analysis
B:Training analysis
C:Task and behavior analysis
D:Organizational analysis
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Which of the following performance appraisal methods can be undermined by managers and employees setting easy-to-achieve goals?
A:narrative essay method
B:behaviorally anchored method
C:critical incidents method
D:management-by-objectives method
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Which of the following types of information would a manager be least likely to obtain from former employers about job applicants?
A:dates of employment
B:salary information
C:eligibility for rehire
D:former position and responsibilities
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Federal regulations for collective bargaining originated during a time when a particular labor problem was common in the United States. The intent of the regulations was to decrease the economic effects of which of the following?
A:the Taft-Hartley Act
B:featherbedding
C:union decertifications
D:strikes
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One type of strike is illegal because employees have the right to be on company property only to work. Which of the following types of strikes is this?
A:a sitdown strike
B:an unfair labor practice strike
C:a jurisdictional strike
D:a wildcat strike
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通过相关校标效度检验方法,饭店企业可以了解有关测试是否能考察应聘者可能的工作表现,内容效度是测试应聘者( )。
A:完成全部工作内容的工作绩效
B:完成全部工作内容的成产效率
C:完成全部工作内容的全面能力
D:完成工作内容的综合评估
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工会谈判队伍一般由商业代理、工会管理员、谈判人员和()组成。
A:主谈判员
B:工会委员
C:工会代表
D:当地工会主任
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Which of the following statements about criteria for performance appraisals is true?
A:Experienced managers are objective and unbiased when appraising employee performance.
B:Subjective performance appraisals are preferred over objective performance appraisals.
C:No valid criteria exist by which to judge the effectiveness of performance appraisals.
D:Managers can become better appraisers of performance by understanding the factors that increase the likelihood of error.
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The ombudsman appeals process:
A:involves one person investigating complaints or listening to both sides of a case and attempting to mediate an acceptable solution.
B:usually requires that committees hear appeals and issue final rulings.
C:is based on an organization’s chain of command.
D:is to be used as the last resort in a sequence of appeals.
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Which of the following is not typically a result of linking pay to performance?
A:The company loses money to increased labor costs.
B:Employees produce more/better goods and services.
C:Employees work toward common goals.
D:Employees feel encouraged to remain with the company.
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Which of the following is not regarded as a potential advantage of internal recruiting over external recruiting?
A:lower recruitment costs
B:infusion of “new blood” with new ideas
C:lower training costs
D:improved morale of staff
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大多数饭店企业的报酬受很多因素的影响,包括企业和社会的经济条件、企业内部、外部劳动力市场、报酬支付理念,()以及政府的影响等。
A:工会
B:社会
C:生活费用
D:物价指数
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When asked, owners and managers of small hospitality businesses might say they know that their employees need training whenever they hear guests complain. The principal advantage of soliciting guest feedback as a means of training needs assessment is that:
A:research shows that guests complain often, thereby providing a steady source of feedback.
B:it demonstrates a property’s commitment to training.
C:it demonstrates a property’s commitment to service.
D:guests often go into great detail about their dislikes when they complain.
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确定工作的基本职责、责任、工作条件以及工作行为的归纳记录是( )。
A:工作描述
B:工作设计
C:工作分析
D:工作概述
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进行需求评估时要从三个方面进行分析:组织分析,任务和( )分析以及个人分析。
A:行为
B:工作
C:目标
D:标准
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Two weeks after starting his job as an engineer, Joel is overwhelmed with all his new responsibilities. He would try to get some counseling through the employee assistance program, but he doesn’t know where the human resources office is at his property. After directing Joel to the HR office, Joel’s manager should consider suggesting improvements in the property’s:
A:employee assistance program.
B:group incentive program.
C:grievance procedures.
D:orientation program.
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Employee assistance programs are:
A:programs that help employees by matching them with other employees who have skills in counseling.
B:exclusively designed for substance abuse cases.
C:available to employees for a small fee.
D:as varied as U.S. businesses.
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Which of the following pre-employment testing techniques asks applicants to perform or simulate specific tasks they would do on the job?
A:validity tests
B:weighted application tests
C:work sample tests
D:reliability tests
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A hotel’s managers have been inspired by a conference speaker to institute a company-wide group incentive program. They have high hopes for their plan. But they should keep in mind the following disadvantage of such plans:
A:unless properly managed, group incentive plans can unfairly reward employees who perform worse than the group as a whole.
B:under a group incentive plan, employees profit even when the company has a bad year.
C:group incentive plans result in a distinct connection between pay and the individual efforts of each group member.
D:group incentive plans cost the company the most in years of low sales.
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Charles’s hotel uses a popular approach to discipline. Charles has been coming in without his uniform recently. The first time he did so, his manager gave him what he called an “oral warning.” The second time, the manager gave Charles a written warning and put a copy of it into Charles’s file. The third time, Charles was given a one-day suspension without pay. The name of the approach Charles’s hotel uses is:
A:the hot stove approach.
B:progressive discipline.
C:the hospitality approach.
D:preventive discipline.
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员工可以享受公司资助的许多其他计划所提供的福利,其中最常见的其他福利包括()?
A:教育福利
B:退休福利
C:养老金计划
D:员工援助项目
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社交化过程通常包括以下哪几个阶段( )?
A:欢迎活动
B:熟悉组织的规章制度
C:执行真正的上岗入职计划
D:了解组织的历史、价值和目标
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管理方谈判队伍一般包括()、一名律师和一名受过集体谈判训练的顾问。
A:总经理
B:主谈判员
C:一名律师
D:人力资源部经理
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适合管理者培训的方法有( )?
A:讲座
B:在职培训
C:案例研究培训
D:行为模仿
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解雇面谈是分级惩处的最后一步。面谈的目的是()?
A:完成解雇行为
B:寻找是否存在补救措施
C:回顾走到这一步的全过程
D:届时为什么必须采取这个严厉的纪律处分行为
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将奖励和业绩相连有很多裨益,它可以帮助企业()?
A:提高生产率
B:提高产品品质
C:降低人工成本
D:留住合格的员工
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与个人抢矿介绍表不同,加权申请表侧重应聘者的( )。
A:工作经验
B:个人态度
C:生活经验
D:社会价值观
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罢工可以分为六种类型:经济罢工、司法权罢工、()、静坐罢工以及二级罢工。
A:民众罢工
B:工人罢工
C:野猫罢工
D:不正当劳资罢工
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饭店使用的绩效评估方法比较多,且每种方法都各有优缺点。排序法是一种常用的方法,通常有以下哪些排序法()?
A:循环对比
B:交叉对比
C:配对对比
D:简单或直线排序
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下面哪些属于内部招聘战略( )?
A:职业生涯规划
B:技能列表
C:技能清单
D:内部招聘公式体系
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Managers have more control over variable labor expenses than they do over fixed labor expenses.
A:对
B:错
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Affirmative action programs attempt to 奥鹏南开大学新学期作业参考 代做2元一门overcome past discriminatory practices.
A:对
B:错
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An unexpected increase in business volume will increase fixed labor expenses.
A:对
B:错
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Some researchers contend that peer evaluation is the best appraisal method.
A:对
B:错
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Employees have the right to review and copy information about them stored in an HRIS.
A:对
B:错
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设计培训计划包括确立培训目标、建立培训标准、选择受训人、预先测试受训人。
A:对
B:错
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内部招聘战略通常包括职业生涯规划、技能列表和内部招聘公示体系。
A:对
B:错
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选择的有效性指在相当长的时间内选择过程应具有延缓性和可依靠性。
A:对
B:错
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Immediate supervisors generally make better assessments than second-level supervisors.
A:对
B:错
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1986年的《移民改革及控制法》对在美国境内发生的对外国人的雇佣行为做出了规定。
A:对
B:错
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Candidates should not hesitate when answering interview questions.
A:对
B:错
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工作分析信息收集过程中最简单、花费最少的方法是观察法。
A:对
B:错
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在美国,所有雇主都必须遵守公平就业机会的法律、法规。
A:对
B:错
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Job descriptions are used for recruiting, selection, orientation, training, employee evaluations, promotions and transfers.
A:对
B:错
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人力资源供给预测包括分析内部劳动力供给和估计外部劳动力供给两方面。
A:对
B:错
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Equal Pay Act of 1963 requires that men and women working for the same organization be paid the same rate of pay for work that is substantially the same.
A:对
B:错
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有差异的效果指雇主虽无意歧视,但事实上造成了某一团体成员处于劣势地位,雇主会因有差异效果而被判有罪。
A:对
B:错
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所谓反向影响指的是关注公平就业机会这个法律体系的设置对以往雇佣行为的逆向作用。
A:对
B:错
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Return on investment (ROI) is the primary indicator used to evaluate training programs.
A:对
B:错
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外部招聘为企业带来“新鲜血液”和新思想,但是比内部招聘要费钱。
A:对
B:错
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