南开大学22秋学期（高起本：1603、1609、1703）《酒店业领导力与管理（一）（二）（EI双语）》在线作业二

奥鹏南开在线作业满分答案参考

22秋学期（高起本：1603、1609、1703）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00002

1.Which strategy can mostly help undereducated groups?
选项A：Provide English Training
选项B：Provide continuing education opportunity
选项C：Develop more lateral career opportunities
选项D：Provide diversity training program
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2.Which one is the John P. Kotter's contribution
选项A：Identified basic management principles and grouped the many different activities performed by managers into management functions
选项B：Found a large gap exists between the traditional management functions and actual managerial behavior
选项C：Offered a view of management in relation to three skills: Technical skills, Human relations skills, Conceptual Skills
选项D：Identified three major role categories – interpersonal ,informational, and decisional – and described ten roles that formed an integrated whole making p the job of an effective manager.
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3.What is the foundation and prerequisite for any quality improvement effort
选项A：Rewards
选项B：Inspection
选项C：Job training
选项D：Punishment
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4.在传达“愿景”时的关键之一就是:
选项A：第一时间传达需要变革的事实与背景情况
选项B：第一时间传达变革的益处
选项C：清楚下达变革的命令
选项D：尽快布置变革的任务
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5.通过表扬或奉承他人的其他表现从而赢得此人去达到期望行为的权力技巧是:
选项A：商讨
选项B：同伴压力
选项C：鼓舞人心的呼吁
选项D：逢迎呼吁
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6.与结果无关,根据行为本质与原则来判断是否道德是运用的哪一个道德理论?
选项A：康德理论
选项B：效益理论
选项C：正义理论
选项D：社会责任理论
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7.Managing diversity means NOT:
选项A：Treat people as individual
选项B：Controlling
选项C：Make people less diverse
选项D：Enable every member of your workforce to perform to his or her potential
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8.我们常用的团队进化论是由谁创立的?
选项A：塔克曼
选项B：普赖斯
选项C：戴明
选项D：吉普森
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9.One of the most commonly used tools for generating ideas is:
选项A：Brainstorming
选项B：Meeting
选项C：Discussion
选项D：Quarrel
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10.哪项不属于对标?
选项A：建立标准来推动不断改进的过程
选项B：对标通常只包含应用本公司
最佳实践
选项C：对标可以帮助发现需要改进
的领域
选项D：对标的标准需要不断提升与时俱进
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11.哪一个角色最会发表以下的言论?:
"我赞同所有你所说的,但是我只是不能赞同你的结论。“
选项A：统治者
选项B：阻碍者
选项C：游说者
选项D：讥讽者
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12.Which one belongs to incremental improvement?
选项A：Install a few self check-in machines in the lobby for reducing waiting time
选项B：Use a team approach
to guestroom cleaning instead of individual effort
选项C：Implementing
Six Sigma system within a hotel
选项D：Rebrand ibis hotel to Mercure
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13.请根据以下描述来确定反馈的类型
“没有任何回应”
选项A：批判
选项B：沉默
选项C：建议
选项D：强化
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14.千禧一代的员工正成为酒店业的生力军,这也将务必推动
管理的变革,这一变革的力量来自于哪里?
选项A：外部的科技的变化
选项B：外部劳动力人群的变化
选项C：外部的市场变化
选项D：内部的组织架构的变化
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15.Which one is the Henry Mintzberg's contribution
选项A：Found a large gap exists between the traditional management functions and actual managerial behavior
选项B：Identified basic management principles and grouped the many different activities performed by managers into management functions
选项C：Identified three major role categories – interpersonal ,informational, and decisional – and described ten roles that formed an integrated whole making p the job of an effective manager.
选项D：Offered a view of management in relation to three skills: Technical skills, Human relations skills, Conceptual Skills
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16.在求职信的首段应该包含的信息是:
选项A：为什么写这封信
选项B：感兴趣什么职位
选项C：如何得知此公司或工作
选项D：所有选项
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17.According to Deming, the new management
philosophies and practices are based on
选项A：Quantity
选项B：Achieving immediate
financial goal
选项C：one-time big sale
选项D：Quality
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18.我不想与这些洗碗工在一起用餐交流,因为他们都没有
什么文化。这属于沟通障碍中的哪一种?
选项A：光环效应
选项B：误解
选项C：成见
选项D：地位
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19.与员工不正当的关系是属于酒店业道德问题中的哪一种?
选项A：回扣问题
选项B：说谎与欺骗行为 – 内部员工
选项C：人事相关的不道德行为
选项D：不遵守操作流程行为
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20.Juran's "fitness for use" focuses on
选项A：The perspective of
customer
选项B：The perspective of
service process
选项C：The perspective of supplier
选项D：The perspective of
service provider
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21.提供辅助方法帮助缺乏读写能力的员工与管理哪一类多元化劳动力联系最紧密?
选项A：少数民族劳动力
选项B：老年劳动力
选项C：低教育劳动力
选项D：女性劳动力
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22.“You may not use drive-through banking service before 9am” . What business writing rule the writer broke in this sentence?
选项A：Take a stand
选项B：Stress the positive
选项C：Follow the inverted pyramid
rule
选项D：Avoid condescending statements
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23.根据“公平对待他人”原则来判断是否道德是运用的哪一个道德理论?
选项A：康德理论
选项B：效益理论
选项C：正义理论
选项D：社会责任理论
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24.Please select a suitable communication style according to the following situation: GM is holding a business review meeting with all his senior department heads in order to increase the total revenue.
选项A：Reflective Communication Style
选项B：Supportive communication style
选项C：Directive Communication Style
选项D：Emotive Communication Style
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25.谁在早期将质量概念引入酒店行业?
选项A：戴明
选项B：吉普森
选项C：朱兰
选项D：石川
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26."You are old enough to know better?" What business
writing rule the writer broke in this sentence?
选项A：Take a stand
选项B：Stress the positive
选项C：Follow the inverted pyramid
rule
选项D：Avoid condescending statements
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27.哪一个特征通常与创新型人才不相符?
选项A：充满幻想
选项B：观察仔细
选项C：遵循逻辑
选项D：有幽默感
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28.Which the following situation decentralization may be most appropriate for ?
选项A：In the times of financial crisis
选项B：In a fast-changing market
选项C：Facing high staff turnover rate
选项D：In the event of fire emergency
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29.高层管理在推行多元化项目过程中定期地向员工展示既定的短期或长期目标完成情况是属于“达成多元化五步法”里的哪一步?
选项A：识别组织多元化的问题
选项B：强化高层的承诺
选项C：要求结果及回顾目标
选项D：保持可持续性
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30.对于共识决策与建设性讨论的关键是:
选项A：冲突
选项B：妥协
选项C：竞争
选项D：合作
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31.在进行平行沟通时应注意哪些?
选项A：通过在其它部门工作一两天 可以帮助你换位思考
选项B：尽可能地认识同级的管理者
选项C：当被问及时要给予真诚与正面的反馈
选项D：从大局出发来看待与沟通问题，而不仅是自己部分
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32.以下哪些可以作为选择改进的标准?
选项A：改进区域的稳定性
选项B：对客人的重要性
选项C：对员工的重要性
选项D：可用资源的充足性
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33.以下哪些方法可以更好地去理解母语是非英语
的员工
选项A：请说话者语速放慢
选项B：重述说话者的内容
选项C：如果听不懂就不要再追问
以免让说话者感到尴尬
选项D：给予足够的时间让说话者来充分表达自己
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34.According to ADA, the word 'disability" refers to:
选项A：A physical or mental
impairment that substantially limits one or more major life activities
选项B：A record or history of
physical or mental impairment
选项C：A perception that an
individual is impaired
选项D：Anyone who sits in a wheelchair
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35.处理问题导向冲突时,第三方介入时的指导方针有哪些?
选项A：邀请每一方解释如何看待问题
选项B：提供事实性信息帮助他方理解问题
选项C：鼓励各方开放地陈述自己真实需求及首要关心的事
选项D：鼓励各方去寻找共同的目标及价值
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36.Retention efforts that promote diversity must focus on:
选项A：Keeping all competent employees, regardless of background
选项B：getting奥鹏南开在线作业满分答案参考 to know what motivates and demotivates employees as individuals
选项C：Creating an environment to keep the best people
选项D：Telling potential employees that you consider diversity a business necessity
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37.从长远来看能够提升员工自信心的
反馈形式有:
选项A：批判
选项B：沉默
选项C：建议
选项D：强化
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38.What are Change Agent's responsibilities?
选项A：Understand the
measurements used to evaluate the success of the change
选项B：Help develop
an implementation plan
选项C：Demonstrate
talent and proven credibility within the organization
选项D：Know where the
organization is, now, relative to the desired change.
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39.质量管理发展历程主要包含下列哪些重要时期
选项A：统计质量控制
选项B：质量保证
选项C：全面质量管理
选项D：持续改进
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40.How to be an effective listener at focusing stage
选项A：Maintain an appropriate
amount of eye contact
选项B：Minimize distractions
选项C：Ask questions to get more information
选项D：Don't interrupt the speaker by asking questions when you do not understand
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41.Robert L. Katz主要贡献是提出了传统三重管理技能:技术技能、人际关系技能以及概念技能。
选项A：对
选项B：错
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42.质量管理是公司文化的一部分
选项A：对
选项B：错
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43.The leader's responsibility during the
forming stage is to assist people with transition from individuals to team members
选项A：对
选项B：错
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44.A consensus decision is same as unanimous decision
选项A：对
选项B：错
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45.Centralization means controlling function rest at the top levels of an organization
选项A：对
选项B：错
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46.Feedback should focus on behavior rather than personality
选项A：对
选项B：错
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47.管理者应坚持自己独有的沟通风格
选项A：对
选项B：错
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48.No feedback is better than negative feedback
选项A：对
选项B：错
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49.字词对于说话者与倾听者的意思应该是相同的
选项A：对
选项B：错
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50.教导只需要一个兼职的关注,不需要花
太多时间
选项A：对
选项B：错
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