南开大学22秋学期《酒店业领导力与管理（一）（二）（EI双语）》在线作业4

奥鹏教育南开大学平时作业

22秋学期（高起本：1603、1609、1703）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00001

A奥鹏教育南开大学平时作业ccording to Deming, organization's long-term
success is only achieved by
A:Consistently meeting or
exceeding the expectations of customers
B:Consistently increasing revenue
C:Consistently exceeding
competitors
D:Consistently expanding
business
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What power results from the admiration and respect that others have for an individual's personal characteristics and interpersonal skills.
A:Referent Power
B:Legitimate Power
C:Coercive Power
D:Expert Power
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"The General Manager met with some individuals in
an area of the hotel". What business writing rule the writer broke in this sentence?
A:Avoid sexist language
B:Stress the positive
C:Take a stand
D:Use specific language
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在哪一个团队发展阶段团队成员会提出以下
的问题?- "我们如何确定我们已经做出了最好的决定?"
A:形成期
B:争吵期
C:平稳期
D:高效期
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谁在早期将质量概念引入酒店行业?
A:戴明
B:吉普森
C:朱兰
D:石川
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What power stems from a manager 's or supervisor's authority to withhold rewards or inflict punishment
A:Referent Power
B:Legitimate Power
C:Coercive Power
D:Expert Power
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下列哪一项属于质量改进项目选择标准
A:关注会产生良好公众口碑的问题
B:关注顽疾问题
C:关注短期可以快速取
得效果的问题
D:花费成本低的问题
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Which hotel group applied Six Sigma
A:"We are all equal;
let's cooperate"
B:"We are all similar;
let's value those differences"
C:"We are different;
let's capitalize on those differences"
D:"We are all equal;
let's get rid of the differences"
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高层管理在推行多元化项目过程中定期地向员工展示既定的短期或长期目标完成情况是属于“达成多元化五步法”里的哪一步?
A:识别组织多元化的问题
B:强化高层的承诺
C:要求结果及回顾目标
D:保持可持续性
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菱形在流程图中表示的含义是:
A:开始或结束
B:主要步骤
C:此处需要做决定
D:一项活动
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An important aspect of authority is that the power in vested in
A:Individual
B:Top-level Managers
C:Position
D:Lower-level managers
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酒店总经理想在酒店设立新的质量管理部门,
这一变革的动力属于哪一种?
A:内部的组织流程的变化
B:内部业务的需要
C:内部劳动力人群的变化
D:持续改进
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在戴明的观点中, 检查对于提升质量管理应起到什么样的作用?
A:质量的提升完全依赖于检查
B:运用于监督流程与个
人绩效的检查是必要的
C:检查创造了质量
D:检查打造积极的员工士气
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与员工不正当的关系是属于酒店业道德问题中的哪一种?
A:回扣问题
B:说谎与欺骗行为 – 内部员工
C:人事相关的不道德行为
D:不遵守操作流程行为
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"Dear Sirs/Gentlemen". What business writing rule the writer broke in using such solution?
A:Take a stand
B:Avoid sexist language
C:Follow the inverted pyramid
rule
D:Avoid condescending statements
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管理者通过给员工加薪来奖励他们的优秀表现,
这里管理者行使的是什么样的权力
A:职位权力
B:强制权力
C:奖励权力
D:参照权力
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成为一名有效的评估型聆听者的技巧有哪些?
A:控制好自己情绪
B:判断想法而不是发言人
C:寻找发言者的主要观点
D:如果不赞同发言者，看看是否有空间妥协
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Which typical comments are possibly
made by The Elaborator?
A:Does anyone have a different
viewpoint that they'd like to share?
B:Just how many times does this
happen?
C:How do you think that would work at
the front desk?
D:How would this affect our guests?
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Which intentions will become barriers to active
listening?
A:Listen to respond
B:Listen to take control
C:Listen to learn
D:Listen to redirect the topic
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个人愿景宣言可以在哪些方面帮助你?
A:阐明对你而言什么是最重要的
B:提供方向与目的
C:发现你身上最棒的那一面
D:不断激励你自己
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Some of the skills important to conflict management include the following:
A:Listening skills
B:Feedback skills
C:Conflict-management style
D:Presentation skills
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How to implement the change?
A:Communicate the vision
B:Foster change through power
C:Measure progress
D:Celebrate success
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Which ones are negative body languages?
A:Folding arm
B:Slumped shoulders
C:shifting around
D:upright seating position
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According to ADA, the word 'disability" refers to:
A:A physical or mental
impairment that substantially limits one or more major life activities
B:A record or history of
physical or mental impairment
C:A perception that an
individual is impaired
D:Anyone who sits in a wheelchair
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Fundamental steps for continuous -improvement
approaches are:
A:Target an opportunity for improvement
B:Analyze the areas targeted for improvement
C:Develop and implement improvements
D:Evaluate improvements
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What are "reasonable accommodations" in the
work environment according to ADA?
A:Making facilities
wheelchair-accessible
B:Modifying work
schedules to allow for medical appointments
C:Modifying equipment to
allow persons with disabilities to work
D:Modifying training materials and policies to accommodate employees with disabilities
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The message we communicate is the message
that the listener receives
A:对
B:错
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John P Notter发现现实中的酒店总经理的一天是无计划的,
进而他开始研究管理的行为
A:对
B:错
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The degree of centralization or decentralization within a company is determined by how tall or how flat its structure appeared on an O-Chart.
A:对
B:错
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Feedback should handled in a timely manner
A:对
B:错
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教导只需要一个兼职的关注,不需要花
太多时间
A:对
B:错
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Conflict or disagreement, is a natural and essential part of consensus decision process
A:对
B:错
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非语言沟通是沉默的沟通
A:对
B:错
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Allowing staff to participate in setting goals is more likely to leads to nowhere
A:对
B:错
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任何使命宣言通常都会回答三个问题:
我们是做什么的? 我们如何做?我们为谁而做?
A:对
B:错
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Social space ranges from 0.6-1.2 meters
A:对
B:错
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