南开大学23年春学期《客房部运营与管理（一）（二）（EI双语）》在线作业二

奥鹏南开大学新学期作业参考

23春学期（高起本：1609、1703）《客房部运营与管理（一）（二）（EI双语）》在线作业-00002

客房部发生工作事故为主要原因是( )
A:劳动密集型部门
B:人员多
C:体力工作与设备
D:年龄多样,不易管理
正确答案问询微信：424329

擦拭( )时,应用干布,切勿用湿布抹尘。
A:行李架
B:梳妆镜
C:台灯和镜灯
D:写字台
正确答案问询微信：424329

清洁剂去污效果的好坏主要取决于它的( )的含量和质量.
A:酸性物质
B:芳香剂
C:表面活性剂
D:过氧化物
正确答案问询奥鹏南开大学新学期作业参考 代做2元一门微信：424329

Teams of two people are usually assigned( ) rooms
A:20—25 rooms
B:25—30 rooms
C:30—35 rooms
D:35—40 rooms
正确答案问询微信：424329

下列哪些地点客用印刷品在客房停留时间最短( )
A:信纸与信封
B:明信片
C:电传电报单
D:当日停水/停电单
正确答案问询微信：424329

劳动生产率高可能意味着( )
A:工作日产出数量多
B:工作日生产质量一般
C:客人潜在投诉多
D:以上全包括
正确答案问询微信：424329

在清洁住客房时,一般应按照( )顺序清洁。
A:与清洁走客房相同
B:先卫生间后卧室
C:与清洁空房相同
D:先卧室后卫生间
正确答案问询微信：424329

Teams of two people are usually assigned( ) rooms.( )
A:20—25 rooms
B:25—30 rooms
C:30—35 rooms
D:35—40 rooms
正确答案问询微信：424329

服务员被客人叫进客房时,房门应该( ) .
A:随手关门
B:让房门半掩
C:让房门完全打开
D:听从客人的指示
正确答案问询微信：424329

100间客房劳动生产率为30分钟清洁一间房,在开房率80%的情况下要多少小时完成( )
A:40
B:30
C:20
D:80
正确答案问询微信：424329

( )能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的。
A:钙
B:铁
C:镁
D:磷
正确答案问询微信：424329

Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as ( )
A:Accounting department
B:Housekeeping department
C:F&B department
D:Human resources department
正确答案问询微信：424329

下列哪2个部门通常是饭店最容易发生事故与伤害的部门( )
A:PA与工程部
B:楼层与PA
C:工程部与保安部
D:客房部与工程部
正确答案问询微信：424329

( )与硫磺会引起衣物的褪色。
A:钙
B:锌
C:钠
D:铁
正确答案问询微信：424329

下面哪项服务在客房服务中是收费服务 ( )
A:婴儿床服务
B:擦鞋服务
C:开夜床服务
D:洗衣服务
正确答案问询微信：424329

哪种预算的开支通常是客房部的第二项支出( )
A:布草
B:工资
C:设备
D:洗涤用品
正确答案问询微信：424329

客房服务员在清扫整理客房时,在完成了收集杯子和烟灰缸这一工序后,接下来的工作是( ) 。
A:撤换床上用品
B:整理床铺
C:除尘除迹
D:补充房间用品
正确答案问询微信：424329

The room status report sometimes called( )
A:Room status list
B:Room status sheet
C:Housekeeping status report
D:Housekeeping report
正确答案问询微信：424329

提起重物主要是以身体的部位是( )
A:背
B:腿
C:臂膀
D:腰
正确答案问询微信：424329

标准间的英文表示为 ( )
A:DR
B:SS
C:SR
D:CR
正确答案问询微信：424329

Some examples of guest supplies including ( )
A:soap
B:shampoo
C:cotton buds
D:sewing kit
正确答案问询微信：424329

客房的浴用织物包括( )
A:浴巾
B:地巾
C:方巾
D:条巾
正确答案问询微信：424329

客房服务员在清洁客房的时候所需要的清洁设备与工具包括( )
A:吸尘器
B:洗地毯机
C:清洁车
D:各种清洁剂
正确答案问询微信：424329

How to clean a stayover when the guest is not in the room.( )
A:Never leave the room unattended with the door open
B:Don’t touch personal items
C:Don’t throw anything way that is not in a bin
D:Change bed linen according to hotel procedures and standards
正确答案问询微信：424329

What do you do if the guest is in the room? ( )
A:If the guest is a ‘departure’ or ‘due out’ apologize for disturbing them and let them know you will come back later. Close the door behind you.
B:If the guest is a ‘stayover’, apologize for disturbing them and ask if they would like their room cleaned now or later.
C:Clean the gueat room directly
D:Leave the room quickly
正确答案问询微信：424329

What chemicals do you use for cleaning? ( )
A:Detergent
B:Abrasive cleaners
C:Disinfectants
D:Sanitizers
E:Solvents
正确答案问询微信：424329

客房部日常使用的小型设备包括()
A:摸布
B:扫把和拖把
C:清洁提桶
D:橡皮手套
正确答案问询微信：424329

Hand Caddy is a kind of box to carry all the cleaning supplies for the guestroom and bathroom. May include ( )
A:Cleaning cart
B:Spray window and glass cleaner
C:Bowl brush
D:Dusting solution
正确答案问询微信：424329

Some examples of Guest Loan Items including ( )
A:iron and ironing board
B:electric razor
C:power adapter
D:hair dryer
正确答案问询微信：424329

What equipment do you need to clean PAs. ( )
A:Vacuum cleaner
B:Floor polisher
C:Mop
D:Broom
E:Dust pan and brush
正确答案问询微信：424329

弹性地面有可能是沥青地面,也有可能是橡胶地面。
A:对
B:错
正确答案问询微信：424329

Room attendant should dust the guestroom and be aware of lost and found items.
A:对
B:错
正确答案问询微信：424329

PH值中7为中性,酸的PH值在0–7之间,碱的PH值在7—14之间。
A:对
B:错
正确答案问询微信：424329

Room attendant should make the bed and arrange the used linen on the sofa or properly place.
A:对
B:错
正确答案问询微信：424329

Room attendant should flush the toilet and brush it. Dry the toilet with dry duster.
A:对
B:错
正确答案问询微信：424329

客房负责沟通与协调饭店各部门的对客服务。
A:对
B:错
正确答案问询微信：424329

托婴服务属于客人付费的有偿服务。
A:对
B:错
正确答案问询微信：424329

Vacuuming the floor of the guest room is NOT usually the last task to be completed.
A:对
B:错
正确答案问询微信：424329

饭店基本上华为三类,即经济型饭店、中等价位饭店和豪华型饭店。
A:对
B:错
正确答案问询微信：424329

The expense item referred to as employee benefits is generally calculated by the personal or accounting departments. It includes payroll taxes, payroll-related insurance expense, pension and other related personnel costs.
A:对
B:错
正确答案问询微信：424329

The operating supplies expense category for the housekeeping dept includes non-recycled inventories, such as guest supplies and amenities, cleaning supplies and small equipment.
A:对
B:错
正确答案问询微信：424329

在酒店中水泥地面可用在室内,同时也可以用在室外。
A:对
B:错
正确答案问询微信：424329

In the hotels,Class D fires ignite by combustible metals and do not usually occur in hospitality operations.
A:对
B:错
正确答案问询微信：424329

Room allocation sheet is a list of rooms to be cleaned and each PA’s status.
A:对
B:错
正确答案问询微信：424329

“脏的占用房”英文是Occupied clean room.
A:对
B:错
正确答案问询微信：424329

Many guests unintentionally leave items behind when they depart the hotel. If you find items belonging to a guest after their departure secure the item immediately.
A:对
B:错
正确答案问询微信：424329

Room attendant should vacuum the guestroom and close the light curtains and windows.
A:对
B:错
正确答案问询微信：424329

An acid detergent is used to remove certain stains such as lime build up in toilets. Acid detergents can be very harmful (they are corrosive) if used incorrectly.
A:对
B:错
正确答案问询微信：424329

Room attendant should clean the toilet with toilet cleaner and brush the toilet totally.
A:对
B:错
正确答案问询微信：424329

The term amenity is commonly used to identify luxury items that a hotel gives away to its guest at extra charge.
A:对
B:错
正确答案问询微信：424329