南开23春学期（高起本：1609、1703）《饭店业人力资源管理（一）（二）（EI双语）》在线作业一

奥鹏南开大学新学期作业参考

南开大学23春学期（高起本：1609、1703）《饭店业人力资源管理（一）（二）（EI双语）》在线作业

1.An employer has posted a list of rights employees have under OSHA. The list has two items: the right to know about hazardous materials in the workplace and the right to report violations of OSHA standards without fear of punishment by the employer. Which of the following rights should also be on the list?
选项A：the right to accompany OSHA compliance officers during an inspection of the workplace
选项B：the right to refuse to work in an unsafe environment
选项C：the right to know when an inspection by compliance officers is being planned
选项D：the right to a company-sponsored safety and health program
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2.所有工资政策和薪酬支付过程都受到()的约束,任何实施与该法律不符的政策或过程的企业都会被处以罚金,并责令补足欠发工资。
选项A：《民权法》
选项B：《公平工资法》
选项C：《公平就业机会》
选项D：《公平劳动标准法》
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3.Which of the following statements about the performance appraisal process is false?
选项A：Self-appraisals tend to be more critical than appraisals by others.
选项B：Guest appraisals tend to stress extremes.
选项C：Immediate supervisors generally make better assessments than second-level supervisors.
选项D：Some researchers contend that peer evaluation is the best appraisal method.
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4.Since the Great Recession began in 2008:
选项A：employees have generally found it easier to advance their careers at their current employers.
选项B：employees have been more likely to look for different opportunities outside of their current jobs.
选项C：job applicants have been low in supply.
选项D：human resource and recruiting personnel have been more focused on hiring employees at the lowest skill levels.
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5.Katrine, the HR director of a nationwide restaurant chain, is considering individual incentive programs the company might offer its employees. Which of the following is not an individual incentive program?
选项A：standard hour program
选项B：merit pay
选项C：cost-savings plan
选项D：bonus plan
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6.Which of the following is not an internal recruiting tool?
选项A：outsourcing
选项B：job bidding
选项C：skills inventories
选项D：job posting
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7.Federal regulations for collective bargaining originated during a time when a particular labor problem was common in the United States. The intent of the regulations was to decrease the economic effects of which of the following?
选项A：the Taft-Hartley Act
选项B：featherbedding
选项C：union decertifications
选项D：strikes
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8.Filing workers’ compensation claims, serving on juries, refusing to commit perjury, whistle- blowing—all these fall under the category of and cannot legally be the basis for discharge.
选项A：judicial prerogative
选项B：public policy
选项C：employee responsibilities to the employer
选项D：employer responsibilities to the employee
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9.在一定时间内员工完成的工作量是( )。
选项A：生产率标准
选项B：业绩标准
选项C：劳动预测
选项D：生产率
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10.Managers of a hotel that is slated to open in two weeks are determining whether to establish ranges of pay within the pay grades they recently created. If they do establish ranges of pay, they also need to figure out how large the ranges should be for each grade. With regard to this situation, which of the following statements is false?
选项A：None of the first group of employees that are hired should receive a promotion or pay raise in the first few months of operation.
选项B：Normally, jobs on the lower end of the pay scale have narrower pay ranges than those at the top of the scale.
选项C：Ranges within pay grades allow employees to receive raises without management having to change their grades of pay.
选项D：Employees are likely to expect raises as they gain experience and skills.
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11.Traditional approaches to discipline:
选项A：are reactive in nature.
选项B：are those in which disciplinary action precedes the undesirable behavior.
选项C：work well only with new hires.
选项D：emphasize the administration of discipline before an employee fails organizational norms and Standards.
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12.通过相关校标效度检验方法,饭店企业可以了解有关测试是否能考察应聘者可能的工作表现,内容效度是测试应聘者( )。
选项A：完成全部工作内容的工作绩效
选项B：完成全部工作内容的成产效率
选项C：完成全部工作内容的全面能力
选项D：完成工作内容的综合评估
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13.A pension plan in which contributions are made at a fixed rate for each employee is called:
选项A：a defined contribution plan.
选项B：a defined benefit plan.
选项C：an individual retirement account.
选项D：an individual benefit plan
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14.工会主要有两个类型:( )
选项A：行业工会和产业工会
选项B：行业工会和企业工会
选项C：企业工会和事业工会
选项D：国家工会和地方工会
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15.Since the early part of the twentieth century, profit maximization has shaped a particular philosophy of social responsibility. All of the following statements reflect this philosophy except:
选项A：“What’s good for business is good for society.”
选项B：“Let the government decide what is best for all.”
选项C：“Managers should be accountable to their superiors.”
选项D：“Let the buyer beware.”
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16.Which of the following is the most common type of training objective?
选项A：results-oriented
选项B：learning-acquired
选项C：knowledge generation
选项D：reaction-based
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17.You are a human resources management consultant and you are trying to convince a hotel’s general manager to be more careful in the way he handles discharges. Your strongest argument would be that:
选项A：building a culture of discipline demands swift punishment.
选项B：failure to handle discharges properly could land the employer in court.
选项C：managers who handle discharges well have higher self-esteem and personal power than managers who do not.
选项D：surveys show that employee satisfaction skyrockets when managers handle discharges properly.
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18.In which managerial developmental career stage should the emphasis be on new challenges and objectives?
选项A：organizational entry stage
选项B：mid-life/mid-career stage
选项C：pre-retirement stage
选项D：retirement stage
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19.管理方谈判队伍一般包括()、一名律师和一名受过集体谈判训练的顾问。
选项A：总经理
选项B：主谈判员
选项C：董事会成员
选项D：人力资源部经理
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20.A manager considered her training program unsuccessful due to the fact that a majority of the trainees said they did not like it. This manager was using a/an training objective.
选项A：on-the-job behavior
选项B：learning-acquired
选项C：critical-incident
选项D：reaction-based
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21.个人奖励计划包括以下哪几种()?
选项A：加班工时计划
选项B：标准工时计划
选项C：佣金计划
选项D：绩效工资
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22.内部招聘的优势包括( )
选项A：改变晋升员工的精神面貌
选项B：比外部招聘省钱
选项C：降低培训费用
选项D：改变为自己找发展机会的员工的态度
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23.饭店企业必须精心设计上岗引导计划解答员工关于工作的问题,这方面的信息可以分为以下哪些类别( )?
选项A：工作环境
选项B：关于企业文化
选项C：工作相关情况
选项D：具体的工作责任和工作技能
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24.解雇面谈是分级惩处的最后一步。面谈的目的是()?
选项A：完成解雇行为
选项B：寻找是否存在补救措施
选项C：回顾走到这一步的全过程
选项D：届时为什么必须采取这个严厉的纪律处分行为
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25.一个饭店选择员工的方法决定了选择过程的长度,很多饭店用其中最常用的两种方法是( )?
选项A：多重障碍战略
选项B：补偿战略
选项C：蓝海战略
选项D：红海战略
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26.适合管理者培训的方法有( )?
选项A：讲座
选项B：在职培训
选项C：案例研究培训
选项D：行为模仿
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27.集体谈判协商经济和非经济因素,经济因素的谈判往往重点在()?
选项A：工资
选项B：福利
选项C：养老金
选项D：奖金计划
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28.将奖励和业绩相连有很多裨益,它可以帮助企业()?
选项A：提高生产率
选项B：提高产品品质
选项C：降低人工成本
选项D：留住合格的员工
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29.当今劳动力正在经历巨大的变化,下面哪些变化趋势影响到人力资源的规划和招聘?
选项A：劳动力在减少，技术不熟练
选项B：全球化趋势加强
选项C：变化越来越大
选项D：老龄化趋势严重
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30.基本纪律管理方法有三种,它们之间界限不很清晰,有重复的地方。以下哪些属于基本的纪律管理方法()?
选项A：红热炉法
选项B：地递进纪律法
选项C：口头警告
选项D：停薪留职
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31.电话询问、书面推荐和访问有关人员是收集参考资料的常用方法,每种方法都各有利弊。
选项A：对
选项B：错
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32.Experienced managers are objective and unbiased when appraising employee performance.
选项A：对
选项B：错
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33.技能清单、更换和接替图表都能简化内部招聘,而且经理可以通过内部招聘了解谁有能接受新的岗位,谁有意向做新的工作。
选项A：对
选项B：错
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34.由于目的不同,工作分析需要收集的信息资料是不同的,工作分析过程中需收集的信息包括:实际工作活动;工具、设备及其他工作辅助设施;工作背景;个人特点;行为要求和表现水平。
选项A：对
选项B：错
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35.要求工作分析的外部因素包括:客人流量的增加或减少,季节性差异、出现新的竞争者等。
选项A：对
选项B：错
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36.相关效标效度指选择过程中预测因子有多大准确性。
选项A：对
选项B：错
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37.Part-time employees generally work 20 hours or less per week.
选项A：对
选项B：错
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38.Managers should recognize the two types of labor costs in hospitality companies: fixed labor expenses and variable labor expenses.
选项A：对
选项B：错
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39.Staffing guides are useful tools for controlling variable labor expenses.
选项A：对
选项B：错
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40.Return on investment (ROI) is the primary indicator used to evaluate training programs.
选项A：对
选项B：错
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41.结构性面试的最大优点是使得应聘者之间具有可比性,因此一些专家认为这种方式得到的信息具有较高的可靠性和有效性。
选项A：对
选项B：错
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42.Performance standards establish the required levels of quality in the work performed.
选项A：对
选项B：错
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43.分析内部劳动力供给从清查当前员工情况和技能情况入手。
选项A：对
选项B：错
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44.Managers have more control over variable labor expenses than they do over fixed labor expenses.
选项A：对
选项B：错
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45.Recruiters are most influenced by personal factors such as appearance.
选项A：对
选项B：错
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46.兼职雇员的工作时间为每周20小时左右,而且在很多组织中,他们无法享受到如医疗保险等企业福利。
选项A：对
选项B：错
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47.职业分析问卷(PAQ)是一种可以将要素量化的结构性问卷,由从事这项工作的员工填写,并由工作分析员对结果进行分析。
选项A：对
选项B：错
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48.选择的信度强调选择方法产生相同结果的一致性程度。
选项A：对
选项B：错
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49.An unexpected increase in business volume will increase fixed labor expenses.
选项A：对
选项B：错
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50.Age discrimination in advertising occurs when ads specify or imply ages, e.g., “excellent opportunity for college students.”
选项A：对
选项B：错
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