南开23春学期（高起本：1609、1703）《饭店业人力资源管理（一）（二）（EI双语）》在线作业二

奥鹏南开大学新学期作业参考

南开大学23春学期（高起本：1609、1703）《饭店业人力资源管理（一）（二）（EI双语）》在线作业

1.Which of the following analyses aims to identify employees’ knowledge, skills, and abilities (KSAs)?
选项A：Individual analysis
选项B：Training analysis
选项C：Task and behavior analysis
选项D：Organizational analysis
正确答案问询微信：424329

2.Which of the following performance appraisal methods can be undermined by managers and employees setting easy-to-achieve goals?
选项A：narrative essay method
选项B：behaviorally anchored method
选项C：critical incidents method
选项D：management-by-objectives method
正确答案问询微信：424329

3.Which of the following types of information would a manager be least likely to obtain from former employers about job applicants?
选项A：dates of employment
选项B：salary information
选项C：eligibility for rehire
选项D：former position and responsibilities
正确答案问询微信：424329

4.Federal regulations for collective bargaining originated during a time when a particular labor problem was common in the United States. The intent of the regulations was to decrease the economic effects of which of the following?
选项A：the Taft-Hartley Act
选项B：featherbedding
选项C：union decertifications
选项D：strikes
正确答案问询微信：424329

5.One type of strike is illegal because employees have the right to be on company property only to work. Which of the following types of strikes is this?
选项A：a sitdown strike
选项B：an unfair labor practice strike
选项C：a jurisdictional strike
选项D：a wildcat strike
正确答案问询微信：424329

6.通过相关校标效度检验方法,饭店企业可以了解有关测试是否能考察应聘者可能的工作表现,内容效度是测试应聘者( )。
选项A：完成全部工作内容的工作绩效
选项B：完成全部工作内容的成产效率
选项C：完成全部工作内容的全面能力
选项D：完成工作内容的综合评估
正确答案问询微信：424329

7.工会谈判队伍一般由商业代理、工会管理员、谈判人员和()组成。
选项A：主谈判员
选项B：工会委员
选项C：工会代表
选项D：当地工会主任
正确答案问询微信：424329

8.Which of the following statements about criteria for performance appraisals is true?
选项A：Experienced managers are objective and unbiased when appraising employee performance.
选项B：Subjective performance appraisals are preferred over objective performance appraisals.
选项C：No valid criteria exist by which t奥鹏南开大学新学期作业参考o judge the effectiveness of performance appraisals.
选项D：Managers can become better appraisers of performance by understanding the factors that increase the likelihood of error.
正确答案问询微信：424329

9.The ombudsman appeals process:
选项A：involves one person investigating complaints or listening to both sides of a case and attempting to mediate an acceptable solution.
选项B：usually requires that committees hear appeals and issue final rulings.
选项C：is based on an organization’s chain of command.
选项D：is to be used as the last resort in a sequence of appeals.
正确答案问询微信：424329

10.Which of the following is not typically a result of linking pay to performance?
选项A：The company loses money to increased labor costs.
选项B：Employees produce more/better goods and services.
选项C：Employees work toward common goals.
选项D：Employees feel encouraged to remain with the company.
正确答案问询微信：424329

11.Which of the following is not regarded as a potential advantage of internal recruiting over external recruiting?
选项A：lower recruitment costs
选项B：infusion of “new blood” with new ideas
选项C：lower training costs
选项D：improved morale of staff
正确答案问询微信：424329

12.大多数饭店企业的报酬受很多因素的影响,包括企业和社会的经济条件、企业内部、外部劳动力市场、报酬支付理念,()以及政府的影响等。
选项A：工会
选项B：社会
选项C：生活费用
选项D：物价指数
正确答案问询微信：424329

13.When asked, owners and managers of small hospitality businesses might say they know that their employees need training whenever they hear guests complain. The principal advantage of soliciting guest feedback as a means of training needs assessment is that:
选项A：research shows that guests complain often, thereby providing a steady source of feedback.
选项B：it demonstrates a property’s commitment to training.
选项C：it demonstrates a property’s commitment to service.
选项D：guests often go into great detail about their dislikes when they complain.
正确答案问询微信：424329

14.确定工作的基本职责、责任、工作条件以及工作行为的归纳记录是( )。
选项A：工作描述
选项B：工作设计
选项C：工作分析
选项D：工作概述
正确答案问询微信：424329

15.进行需求评估时要从三个方面进行分析:组织分析,任务和( )分析以及个人分析。
选项A：行为
选项B：工作
选项C：目标
选项D：标准
正确答案问询微信：424329

16.Two weeks after starting his job as an engineer, Joel is overwhelmed with all his new responsibilities. He would try to get some counseling through the employee assistance program, but he doesn’t know where the human resources office is at his property. After directing Joel to the HR office, Joel’s manager should consider suggesting improvements in the property’s:
选项A：employee assistance program.
选项B：group incentive program.
选项C：grievance procedures.
选项D：orientation program.
正确答案问询微信：424329

17.Employee assistance programs are:
选项A：programs that help employees by matching them with other employees who have skills in counseling.
选项B：exclusively designed for substance abuse cases.
选项C：available to employees for a small fee.
选项D：as varied as U.S. businesses.
正确答案问询微信：424329

18.Which of the following pre-employment testing techniques asks applicants to perform or simulate specific tasks they would do on the job?
选项A：validity tests
选项B：weighted application tests
选项C：work sample tests
选项D：reliability tests
正确答案问询微信：424329

19.A hotel’s managers have been inspired by a conference speaker to institute a company-wide group incentive program. They have high hopes for their plan. But they should keep in mind the following disadvantage of such plans:
选项A：unless properly managed, group incentive plans can unfairly reward employees who perform worse than the group as a whole.
选项B：under a group incentive plan, employees profit even when the company has a bad year.
选项C：group incentive plans result in a distinct connection between pay and the individual efforts of each group member.
选项D：group incentive plans cost the company the most in years of low sales.
正确答案问询微信：424329

20.Charles’s hotel uses a popular approach to discipline. Charles has been coming in without his uniform recently. The first time he did so, his manager gave him what he called an “oral warning.” The second time, the manager gave Charles a written warning and put a copy of it into Charles’s file. The third time, Charles was given a one-day suspension without pay. The name of the approach Charles’s hotel uses is:
选项A：the hot stove approach.
选项B：progressive discipline.
选项C：the hospitality approach.
选项D：preventive discipline.
正确答案问询微信：424329

21.员工可以享受公司资助的许多其他计划所提供的福利,其中最常见的其他福利包括()?
选项A：教育福利
选项B：退休福利
选项C：养老金计划
选项D：员工援助项目
正确答案问询微信：424329

22.社交化过程通常包括以下哪几个阶段( )?
选项A：欢迎活动
选项B：熟悉组织的规章制度
选项C：执行真正的上岗入职计划
选项D：了解组织的历史、价值和目标
正确答案问询微信：424329

23.管理方谈判队伍一般包括()、一名律师和一名受过集体谈判训练的顾问。
选项A：总经理
选项B：主谈判员
选项C：一名律师
选项D：人力资源部经理
正确答案问询微信：424329

24.适合管理者培训的方法有( )?
选项A：讲座
选项B：在职培训
选项C：案例研究培训
选项D：行为模仿
正确答案问询微信：424329

25.解雇面谈是分级惩处的最后一步。面谈的目的是()?
选项A：完成解雇行为
选项B：寻找是否存在补救措施
选项C：回顾走到这一步的全过程
选项D：届时为什么必须采取这个严厉的纪律处分行为
正确答案问询微信：424329

26.将奖励和业绩相连有很多裨益,它可以帮助企业()?
选项A：提高生产率
选项B：提高产品品质
选项C：降低人工成本
选项D：留住合格的员工
正确答案问询微信：424329

27.与个人抢矿介绍表不同,加权申请表侧重应聘者的( )。
选项A：工作经验
选项B：个人态度
选项C：生活经验
选项D：社会价值观
正确答案问询微信：424329

28.罢工可以分为六种类型:经济罢工、司法权罢工、()、静坐罢工以及二级罢工。
选项A：民众罢工
选项B：工人罢工
选项C：野猫罢工
选项D：不正当劳资罢工
正确答案问询微信：424329

29.饭店使用的绩效评估方法比较多,且每种方法都各有优缺点。排序法是一种常用的方法,通常有以下哪些排序法()?
选项A：循环对比
选项B：交叉对比
选项C：配对对比
选项D：简单或直线排序
正确答案问询微信：424329

30.下面哪些属于内部招聘战略( )?
选项A：职业生涯规划
选项B：技能列表
选项C：技能清单
选项D：内部招聘公式体系
正确答案问询微信：424329

31.Managers have more control over variable labor expenses than they do over fixed labor expenses.
选项A：对
选项B：错
正确答案问询微信：424329

32.Affirmative action programs attempt to overcome past discriminatory practices.
选项A：对
选项B：错
正确答案问询微信：424329

33.An unexpected increase in business volume will increase fixed labor expenses.
选项A：对
选项B：错
正确答案问询微信：424329

34.Some researchers contend that peer evaluation is the best appraisal method.
选项A：对
选项B：错
正确答案问询微信：424329

35.Employees have the right to review and copy information about them stored in an HRIS.
选项A：对
选项B：错
正确答案问询微信：424329

36.设计培训计划包括确立培训目标、建立培训标准、选择受训人、预先测试受训人。
选项A：对
选项B：错
正确答案问询微信：424329

37.内部招聘战略通常包括职业生涯规划、技能列表和内部招聘公示体系。
选项A：对
选项B：错
正确答案问询微信：424329

38.选择的有效性指在相当长的时间内选择过程应具有延缓性和可依靠性。
选项A：对
选项B：错
正确答案问询微信：424329

39.Immediate supervisors generally make better assessments than second-level supervisors.
选项A：对
选项B：错
正确答案问询微信：424329

40.1986年的《移民改革及控制法》对在美国境内发生的对外国人的雇佣行为做出了规定。
选项A：对
选项B：错
正确答案问询微信：424329

41.Candidates should not hesitate when answering interview questions.
选项A：对
选项B：错
正确答案问询微信：424329

42.工作分析信息收集过程中最简单、花费最少的方法是观察法。
选项A：对
选项B：错
正确答案问询微信：424329

43.在美国,所有雇主都必须遵守公平就业机会的法律、法规。
选项A：对
选项B：错
正确答案问询微信：424329

44.Job descriptions are used for recruiting, selection, orientation, training, employee evaluations, promotions and transfers.
选项A：对
选项B：错
正确答案问询微信：424329

45.人力资源供给预测包括分析内部劳动力供给和估计外部劳动力供给两方面。
选项A：对
选项B：错
正确答案问询微信：424329

46.Equal Pay Act of 1963 requires that men and women working for the same organization be paid the same rate of pay for work that is substantially the same.
选项A：对
选项B：错
正确答案问询微信：424329

47.有差异的效果指雇主虽无意歧视,但事实上造成了某一团体成员处于劣势地位,雇主会因有差异效果而被判有罪。
选项A：对
选项B：错
正确答案问询微信：424329

48.所谓反向影响指的是关注公平就业机会这个法律体系的设置对以往雇佣行为的逆向作用。
选项A：对
选项B：错
正确答案问询微信：424329

49.Return on investment (ROI) is the primary indicator used to evaluate training programs.
选项A：对
选项B：错
正确答案问询微信：424329

50.外部招聘为企业带来“新鲜血液”和新思想,但是比内部招聘要费钱。
选项A：对
选项B：错
正确答案问询微信：424329