南开大学22秋学期（高起本1709-1803、全层次1809-2103）《饭店业人力资源管理（一）（二）（EI双语）》在线作业三

奥鹏南开在线作业满分答案参考

22秋学期（高起本1709-1803、全层次1809-2103）《饭店业人力资源管理（一）（二）（EI双语）》在线作业-00003

1.通过增加要求不同技能的任务改进工作构成,亦称为“纵向工作扩张”的方法是 ( )。
选项A：工作扩大化
选项B：工作丰富化
选项C：工作简化
选项D：工作轮换
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2.允许雇主在雇员选择和晋升时合法歧视的职业资格是( )。
选项A：合法职业资格
选项B：不利影响
选项C：经营必需
选项D：有差异的效果
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3.Craft unions and industrial unions are not the same. Workers in craft unions:
选项A：have more skills than those in industrial unions.
选项B：perform work for a single type of industry.
选项C：essentially have the same skills or perform the same task.
选项D：can decertify their unions while workers in industrial unions cannot.
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4.()是了解工资的真实价值或购买力的有效指数,它基本反映了商品或服务零售价格的变化,是通过对比当前的商品或服务的价格和基期价格得出的。
选项A：物价指数
选项B：国内生产总值
选项C：消费价格指数
选项D：生产者物价指数
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5.Which of the following types of interview questions encourages job applicants to elaborate on an issue and promotes a comprehensive response?
选项A：open-ended questions
选项B：eclectic questions
选项C：stress questions
选项D：closed-ended questions
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6.An unfair labor practice strike occurs at a business, and the employer hires replacement workers.
Which of the following statements about the NLRB’s position in this situation is true?
选项A：The NLRB has no right to intervene in any way in this situation.
选项B：The NLRB has the right to order the replacement workers off the job and to reinstate striking employees.
选项C：The NLRB can only force the company to reinstate striking employees as the replacement employees leave the company.
选项D：The NLRB has the right to force the company to discharge the striking workers.
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7.The president of the 25-unit Family Fun Restaurant chain recently established a policy of filling open supervisory and managerial positions from applicants within the company. Implementing thispolicy will call for all of the following human resources activities except:
选项A：internal recruiting to fill open supervisory positions.
选项B：external recruiting to fill open line-level positions.
选项C：external recruiting to fill open managerial positions.
选项D：succession planning for current line-level employees.
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8.个人奖励计划包括()、标准工时计划、佣金计划、奖金计划、知识工资和绩效工资。
选项A：技能工资
选项B：标准工资
选项C：加班奖励工资
选项D：计件奖励工资
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9.George, a hotel manager, is considering his options for establishing pay structures for the hotel. All of the following are among his options except:
选项A：a skill-based pay system.
选项B：a factor comparison pay system.
选项C：a two-tier wage system.
选项D：a knowledge-based pay system.
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10.Which of the following tools do managers use when budgeting labor expenses for their departments?
选项A：performance standards
选项B：productivity standards
选项C：staffing guides
选项D：job specifications
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11.An employer has posted a list of rights employees have under OSHA. The list has two items: the right to know about hazardous materials in the workplace and the right to report violations of OSHA standards without fear of punishment by the employer. Which of the following rights should also be on the list?
选项A：the right to accompany OSHA compliance officers during an inspection of the workplace
选项B：the right to refuse to work in an unsafe environment
选项C：the right to know when an inspection by compliance officers is being planned
选项D：the right to a company-sponsored safety and health program
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12.Broadening a job to include additional tasks requiring similar skills and abilities is referred to as:
选项A：job simplification.
选项B：job enlargement.
选项C：job rotation.
选项D：job enrichment.
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13.Programs designed to reduce stress that employees feel when beginning a new job are called:
选项A：benefit programs.
选项B：socialization programs.
选项C：orientation programs.
选项D：compensation programs.
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14.下面哪个培训方法不属于非管理者培训?
选项A：讲座
选项B：在职培训
选项C：工作指导培训
选项D：公文处理工作培训
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15.Two weeks after starting his job as an engineer, Joel is overwhelmed with all his new responsibilities. He would try to get some counseling through the employee assistance program, but he doesn’t know where the human resources office is at his property. After directing Joel to the HR office, Joel’s manager should consider suggesting improvements in the property’s:
选项A：employee assistance program.
选项B：group incentive program.
选项C：grievance procedures.
选项D：orientation program.
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16.At a large downtown convention hotel, final candidates for open bell staff positions are asked to lift several bags and boxes as a test. This selection technique is an example of:
选项A：physical and motor ability testing.
选项B：weighted application testing.
选项C：pencil-and-paper testing.
选项D：reliability testing.
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17.雇佣者回报员工的方法,包括现金、公平和收益等,因此被称为()。
选项A：薪酬体系
选项B：直接薪酬体系
选项C：间接薪酬体系
选项D：全面薪酬体系
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18.Since the Great Recession began in 2008:
选项A：employees have generally found it easier to advance their careers at their current employers.
选项B：employees have been more likely to look for different opportunities outside of their current jobs.
选项C：job applicants have been low in supply.
选项D：human resource and recruiting personnel have been more focused on hiring employees at the lowest skill levels.
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19.Kerri hands a guest a room key, smiles, and says, “If we can do anything to help make your stay more pleasant, don’t hesitate to call us.” A trainer in the background makes some marks on a paper on a clipboard. A training program that emphasizes the degree of sincerity or friendliness with which guest service is delivered is likely based on which of the following types of training objectives?
选项A：on-the-job behavior
选项B：learn奥鹏南开在线作业满分答案参考ing-acquired
选项C：critical-incident
选项D：reaction-based
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20.在一定时间内员工完成的工作量是( )。
选项A：生产率标准
选项B：业绩标准
选项C：劳动预测
选项D：生产率
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21.工会主要有两种类型,它们是()?
选项A：行业工会
选项B：产业工会
选项C：国家工会
选项D：地方工会
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22.解雇面谈是分级惩处的最后一步。面谈的目的是()?
选项A：完成解雇行为
选项B：寻找是否存在补救措施
选项C：回顾走到这一步的全过程
选项D：届时为什么必须采取这个严厉的纪律处分行为
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23.为了吸引更多的申请者(并且录用后他们可以更有用)雇主希望培训的内容包括( )。
选项A：针对女性的技能培训
选项B：实地数学和阅读培训
选项C：针对英语非母语人士的英语培训
选项D：资助雇员在贸易和技术学校的学习
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24.当今劳动力正在经历巨大的变化,下面哪些变化趋势影响到人力资源的规划和招聘?
选项A：劳动力在减少，技术不熟练
选项B：全球化趋势加强
选项C：变化越来越大
选项D：老龄化趋势严重
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25.外部招聘的优势包括( )
选项A：为企业带来“新鲜血液”和新思想
选项B：有时可以省去培训开支
选项C：少了很多内部招聘可能会引起的内部纠纷
选项D：会造成有员工踩着别人网上爬的风气
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26.人力资源信息系统存储的信息包括( )。
选项A：个人资料
选项B：招聘资料
选项C：前任雇主资料
选项D：工作经验资料
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27.社交化过程通常包括以下哪几个阶段( )?
选项A：欢迎活动
选项B：熟悉组织的规章制度
选项C：执行真正的上岗入职计划
选项D：了解组织的历史、价值和目标
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28.有效的员工选择是企业管理层的主要职能之一。管理者进行人员选择时应注意以下哪些方面( )?
选项A：客观
选项B：准确
选项C：彻底
选项D：连续
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29.对于企业而言,员工流动的成本很高。流动成本可以分为()?
选项A：可见成本
选项B：直接成本
选项C：间接成本
选项D：不可见成本
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30.适合非管理者培训的方法有( )?
选项A：在职培训
选项B：程序指导
选项C：会议培训
选项D：公文处理工作培训
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31.Productivity standard is the amount of work output by an employee during a specific period of time.
选项A：对
选项B：错
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32.Under the Pregnancy Discrimination Act of 1978, forcing a pregnant employee to resign is illegal.
选项A：对
选项B：错
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33.更替型雇员主要分为三类:短期雇员、兼职雇员和外包雇员。
选项A：对
选项B：错
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34.Affirmative action programs attempt to overcome past discriminatory practices.
选项A：对
选项B：错
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35.面试根据面试人的面试尺度可以分为3类:非机构性面试、半结构性面试和结构性面试。
选项A：对
选项B：错
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36.内容效度是测试应聘者完成全部工作内容的全面能力。
选项A：对
选项B：错
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37.Skills inventories for managers generally stress problem-solving skills.
选项A：对
选项B：错
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38.选择的信度强调选择方法产生相同结果的一致性程度。
选项A：对
选项B：错
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39.一个饭店选择员工的方法决定了选择过程的长度,很多饭店用其中最常用的两种方法:多重障碍战略和补偿战略。
选项A：对
选项B：错
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40.Selection tests are considered illegal if they measure issues not related to job specifications.
选项A：对
选项B：错
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41.加权申请表旨在找出与实际工作表现直接相关的因素,或者说加权申请表本身就是未来工作的一种预测因子标准。
选项A：对
选项B：错
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42.Observation is the simplest and least expensive method of collecting job analysis information.
选项A：对
选项B：错
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43.Some researchers contend that peer evaluation is the best appraisal method.
选项A：对
选项B：错
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44.Candidates should not hesitate when answering interview questions.
选项A：对
选项B：错
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45.生产率标准是指什么样的产量是可以接受的。
选项A：对
选项B：错
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46.技能清单指将员工现在所掌握的技能、学习新技术的能力、资历和事业目标列成清单。
选项A：对
选项B：错
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47.雇佣面试的主要目的是吸引、选拔和留住有竞争力的雇员。
选项A：对
选项B：错
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48.Labor forecasting is any method used to anticipate the amount of work required in a specified period of time.
选项A：对
选项B：错
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49.That the company loses money to increased labor costs is not typically a result of linking pay to performance?
选项A：对
选项B：错
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50.1964年的《民权法》第7章适用于拥有15名以上雇员的公司,主要规定禁止雇佣行为中的种族、肤色、性别、宗教和国籍歧视。
选项A：对
选项B：错
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